| |
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
14.7% |
| Friend |
26.7% |
| Advertisement |
0.3% |
| Travel Agent |
1.3% |
| Company |
15.4% |
| Referral |
15.9% |
| Other |
25.7% |
|
| What was the purpose of your visit? |
| |
Business |
34.4% |
| Pleasure |
50.2% |
| Group |
15.4% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
1.3% |
| Corporate Policy |
7.5% |
| Repeat Guests |
16.5% |
| Location |
34.9% |
| Airport |
0.2% |
| Referral |
20.4% |
| Access to NYC |
1.2% |
| Other |
18% |
|
| |
| Was this your first stay with us? |
| |
Yes |
64.4% |
| No |
35.6% |
|
| Would you consider staying again? |
| |
Yes |
91.8% |
| No |
8.2% |
| |
|
0.92 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
90.9% |
| No |
9.1% |
| |
|
0.91 |
|
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
14.7% |
| Friend |
26.7% |
| Advertisement |
0.3% |
| Travel Agent |
1.3% |
| Company |
15.4% |
| Referral |
15.9% |
| Other |
25.7% |
|
| What was the purpose of your visit? |
| |
Business |
34.4% |
| Pleasure |
50.2% |
| Group |
15.4% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
1.3% |
| Corporate Policy |
7.5% |
| Repeat Guests |
16.5% |
| Location |
34.9% |
| Airport |
0.2% |
| Referral |
20.4% |
| Access to NYC |
1.2% |
| Other |
18% |
|
| |
| Was this your first stay with us? |
| |
Yes |
64.4% |
| No |
35.6% |
|
| Would you consider staying again? |
| |
Yes |
91.8% |
| No |
8.2% |
| |
|
0.92 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
90.9% |
| No |
9.1% |
| |
|
0.91 |
|
|
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
74.2% |
| Good |
20.3% |
| Fair |
4.2% |
| Poor |
1.3% |
| |
|
3.67 |
| Greet you by name? |
| |
Excellent |
60.3% |
| Good |
25.6% |
| Fair |
8.9% |
| Poor |
5.1% |
| |
|
3.41 |
| Respond to your need for assistance? |
| |
Excellent |
72.8% |
| Good |
18.6% |
| Fair |
5.7% |
| Poor |
2.9% |
| |
|
3.61 |
| Maintain professional attitude and appearance? |
| |
Excellent |
78% |
| Good |
18.1% |
| Fair |
2.9% |
| Poor |
1% |
| |
|
3.73 |
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
74.2% |
| Good |
20.3% |
| Fair |
4.2% |
| Poor |
1.3% |
| |
|
3.67 |
| Greet you by name? |
| |
Excellent |
60.3% |
| Good |
25.6% |
| Fair |
8.9% |
| Poor |
5.1% |
| |
|
3.41 |
| Respond to your need for assistance? |
| |
Excellent |
72.8% |
| Good |
18.6% |
| Fair |
5.7% |
| Poor |
2.9% |
| |
|
3.61 |
| Maintain professional attitude and appearance? |
| |
Excellent |
78% |
| Good |
18.1% |
| Fair |
2.9% |
| Poor |
1% |
| |
|
3.73 |
|
|
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
77.8% |
| Good |
18.3% |
| Fair |
2.9% |
| Poor |
1% |
| |
|
3.73 |
| Overall maintenance/condition of room |
| |
Excellent |
66.9% |
| Good |
23.5% |
| Fair |
6.7% |
| Poor |
2.8% |
| |
|
3.55 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
68.5% |
| Good |
23.4% |
| Fair |
6.3% |
| Poor |
1.8% |
| |
|
3.59 |
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
77.8% |
| Good |
18.3% |
| Fair |
2.9% |
| Poor |
1% |
| |
|
3.73 |
| Overall maintenance/condition of room |
| |
Excellent |
66.9% |
| Good |
23.5% |
| Fair |
6.7% |
| Poor |
2.8% |
| |
|
3.55 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
68.5% |
| Good |
23.4% |
| Fair |
6.3% |
| Poor |
1.8% |
| |
|
3.59 |
|
|
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
64.6% |
| Good |
27.4% |
| Fair |
6.1% |
| Poor |
1.9% |
| |
|
3.55 |
| Overall, how would you rate the staff? |
| |
Excellent |
72.8% |
| Good |
21.9% |
| Fair |
4.3% |
| Poor |
1.1% |
| |
|
3.66 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
31% |
| No |
69% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
68.1% |
| No |
31.9% |
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
64.6% |
| Good |
27.4% |
| Fair |
6.1% |
| Poor |
1.9% |
| |
|
3.55 |
| Overall, how would you rate the staff? |
| |
Excellent |
72.8% |
| Good |
21.9% |
| Fair |
4.3% |
| Poor |
1.1% |
| |
|
3.66 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
31% |
| No |
69% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
68.1% |
| No |
31.9% |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
| Reservations |
| |
Excellent |
76.3% |
| Good |
20.1% |
| Fair |
2.2% |
| Poor |
1.4% |
| |
|
3.71 |
|
| |
| Check-In |
| |
Excellent |
77.4% |
| Good |
17.6% |
| Fair |
3.2% |
| Poor |
1.7% |
| |
|
3.71 |
|
| |
| Check-Out |
| |
Excellent |
81% |
| Good |
16.2% |
| Fair |
2.1% |
| Poor |
0.7% |
| |
|
3.71 |
|
| Valet/Bellman |
| |
Excellent |
76.2% |
| Good |
18.4% |
| Fair |
3.8% |
| Poor |
1.5% |
| |
|
3.69 |
|
| Housekeeping |
| |
Excellent |
71.7% |
| Good |
22% |
| Fair |
4.3% |
| Poor |
2% |
| |
|
3.63 |
|
| Business Center |
| |
Excellent |
14.8% |
| Good |
6.5% |
| Fair |
2% |
| Poor |
0.9% |
| N/A |
75.8% |
| |
|
3.45 |
| Fitness Center |
| |
Excellent |
8.4% |
| Good |
3.3% |
| Fair |
3.8% |
| Poor |
4.5% |
| N/A |
80.1% |
| |
|
2.79 |
|
|
| |
| Reservations |
| |
Excellent |
76.3% |
| Good |
20.1% |
| Fair |
2.2% |
| Poor |
1.4% |
| |
|
3.71 |
|
| |
| Check-In |
| |
Excellent |
77.4% |
| Good |
17.6% |
| Fair |
3.2% |
| Poor |
1.7% |
| |
|
3.71 |
|
| |
| Check-Out |
| |
Excellent |
81% |
| Good |
16.2% |
| Fair |
2.1% |
| Poor |
0.7% |
| |
|
3.71 |
|
| Valet/Bellman |
| |
Excellent |
76.2% |
| Good |
18.4% |
| Fair |
3.8% |
| Poor |
1.5% |
| |
|
3.69 |
|
| Housekeeping |
| |
Excellent |
71.7% |
| Good |
22% |
| Fair |
4.3% |
| Poor |
2% |
| |
|
3.63 |
|
| Business Center |
| |
Excellent |
14.8% |
| Good |
6.5% |
| Fair |
2% |
| Poor |
0.9% |
| N/A |
75.8% |
| |
|
3.45 |
| Fitness Center |
| |
Excellent |
8.4% |
| Good |
3.3% |
| Fair |
3.8% |
| Poor |
4.5% |
| N/A |
80.1% |
| |
|
2.79 |
|
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
61.2% |
| No |
38.8% |
|
| |
| DVD Player |
| |
Yes |
5.7% |
| No |
94.3% |
|
| |
| Complimentary Movie |
| |
Yes |
3.9% |
| No |
96.1% |
|
| |
| Mini-bar |
| |
Yes |
7.6% |
| No |
92.4% |
|
| Kitchenette (select rooms) |
| |
Yes |
9.7% |
| No |
90.3% |
|
| Jacuzzi (select rooms) |
| |
Yes |
3.9% |
| No |
96.1% |
|
| Complimentary Health Club Pass |
| |
Yes |
5.6% |
| No |
94.4% |
|
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
61.2% |
| No |
38.8% |
|
| |
| DVD Player |
| |
Yes |
5.7% |
| No |
94.3% |
|
| |
| Complimentary Movie |
| |
Yes |
3.9% |
| No |
96.1% |
|
| |
| Mini-bar |
| |
Yes |
7.6% |
| No |
92.4% |
|
| Kitchenette (select rooms) |
| |
Yes |
9.7% |
| No |
90.3% |
|
| Jacuzzi (select rooms) |
| |
Yes |
3.9% |
| No |
96.1% |
|
| Complimentary Health Club Pass |
| |
Yes |
5.6% |
| No |
94.4% |
|
|
|
GIRAFFE ROOM LOUNGE & RESTAURANT FOR
|
|
|
GIRAFFE ROOM LOUNGE & RESTAURANT FOR
|
|
| |
| Room Service |
| |
Yes |
10.9% |
| No |
89.1% |
|
| |
| Breakfast |
| |
Yes |
39.8% |
| No |
60.2% |
|
| |
|
|
|
| Late Night Cocktails |
| |
Yes |
25.8% |
| No |
74.2% |
|
|
| |
| Room Service |
| |
Yes |
10.9% |
| No |
89.1% |
|
| |
| Breakfast |
| |
Yes |
39.8% |
| No |
60.2% |
|
| |
|
|
|
| Late Night Cocktails |
| |
Yes |
25.8% |
| No |
74.2% |
|
|
| |
ATMOSPHERE
Average: 82.5% |
Rating: 3.3 |
|
|
| |
ATMOSPHERE
Average: 82.5% |
Rating: 3.3 |
|
|
| |
| Ambience |
| |
Excellent |
29% |
| Good |
27.1% |
| Fair |
7.6% |
| Poor |
1.3% |
| N/A |
35.1% |
| |
|
3.29 |
|
| |
| Menu variety |
| |
Excellent |
21.5% |
| Good |
26.1% |
| Fair |
9.5% |
| Poor |
1.6% |
| N/A |
41.2% |
| |
|
3.15 |
|
| |
| Quality of food |
| |
Excellent |
25.5% |
| Good |
23.6% |
| Fair |
9.2% |
| Poor |
2.2% |
| N/A |
39.5% |
| |
|
3.2 |
|
| Promptness of room service delivery |
| |
Excellent |
17.3% |
| Good |
5.7% |
| Fair |
1.3% |
| Poor |
1.1% |
| N/A |
74.6% |
| |
|
3.55 |
|
| Overall restaurant experience |
| |
Excellent |
27.4% |
| Good |
25.1% |
| Fair |
7.2% |
| Poor |
2.3% |
| N/A |
38.1% |
| |
|
3.25 |
|
|
| |
| Ambience |
| |
Excellent |
29% |
| Good |
27.1% |
| Fair |
7.6% |
| Poor |
1.3% |
| N/A |
35.1% |
| |
|
3.29 |
|
| |
| Menu variety |
| |
Excellent |
21.5% |
| Good |
26.1% |
| Fair |
9.5% |
| Poor |
1.6% |
| N/A |
41.2% |
| |
|
3.15 |
|
| |
| Quality of food |
| |
Excellent |
25.5% |
| Good |
23.6% |
| Fair |
9.2% |
| Poor |
2.2% |
| N/A |
39.5% |
| |
|
3.2 |
|
| Promptness of room service delivery |
| |
Excellent |
17.3% |
| Good |
5.7% |
| Fair |
1.3% |
| Poor |
1.1% |
| N/A |
74.6% |
| |
|
3.55 |
|
| Overall restaurant experience |
| |
Excellent |
27.4% |
| Good |
25.1% |
| Fair |
7.2% |
| Poor |
2.3% |
| N/A |
38.1% |
| |
|
3.25 |
|
|
