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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
15.4%
Friend
25.2%
Advertisement
0.3%
Travel Agent
1.3%
Company
16.5%
Referral
15.4%
Other
26%

What was the purpose of your visit?
  Business
36.6%
Pleasure
49.2%
Group
14.1%

 
Why did you select the Inn at Great Neck?
  Advertising
1.7%
Corporate Policy
8.7%
Repeat Guests
17%
Location
33.7%
Airport
0.1%
Referral
20.8%
Access to NYC
1%
Other
17%

 
Was this your first stay with us?
  Yes
63%
No
37%

Would you consider staying again?
  Yes
92%
No
8%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.8%
No
9.2%
   
0.91

 
How did you hear about the Inn at Great Neck?
  Internet
15.4%
Friend
25.2%
Advertisement
0.3%
Travel Agent
1.3%
Company
16.5%
Referral
15.4%
Other
26%

What was the purpose of your visit?
  Business
36.6%
Pleasure
49.2%
Group
14.1%

 
Why did you select the Inn at Great Neck?
  Advertising
1.7%
Corporate Policy
8.7%
Repeat Guests
17%
Location
33.7%
Airport
0.1%
Referral
20.8%
Access to NYC
1%
Other
17%

 
Was this your first stay with us?
  Yes
63%
No
37%

Would you consider staying again?
  Yes
92%
No
8%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.8%
No
9.2%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
73.6%
Good
20.4%
Fair
4.5%
Poor
1.4%
   
3.66

Welcome you to the Hotel by name?
  Excellent
60%
Good
25.7%
Fair
9.1%
Poor
5.2%
   
3.41

Respond to your need for assistance?
  Excellent
71.2%
Good
20%
Fair
6%
Poor
2.8%
   
3.6

Maintain professional attitude and appearance?
  Excellent
76.8%
Good
19%
Fair
3%
Poor
1.2%
   
3.71






Acknowledge you immediately with a smile?
  Excellent
73.6%
Good
20.4%
Fair
4.5%
Poor
1.4%
   
3.66

Welcome you to the Hotel by name?
  Excellent
60%
Good
25.7%
Fair
9.1%
Poor
5.2%
   
3.41

Respond to your need for assistance?
  Excellent
71.2%
Good
20%
Fair
6%
Poor
2.8%
   
3.6

Maintain professional attitude and appearance?
  Excellent
76.8%
Good
19%
Fair
3%
Poor
1.2%
   
3.71

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
76.4%
Good
19.8%
Fair
2.6%
Poor
1.2%
   
3.71

Overall maintenance/condition of room
  Excellent
65.2%
Good
24.6%
Fair
7.2%
Poor
2.9%
   
3.52

Overall satisfaction of guest supplies & amenities
  Excellent
68.1%
Good
24.3%
Fair
5.8%
Poor
1.7%
   
3.59

 
Overall cleanliness of room
  Excellent
76.4%
Good
19.8%
Fair
2.6%
Poor
1.2%
   
3.71

Overall maintenance/condition of room
  Excellent
65.2%
Good
24.6%
Fair
7.2%
Poor
2.9%
   
3.52

Overall satisfaction of guest supplies & amenities
  Excellent
68.1%
Good
24.3%
Fair
5.8%
Poor
1.7%
   
3.59
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
64.6%
Good
26.9%
Fair
6.7%
Poor
1.9%
   
3.54

Overall, how would you rate the staff?
  Excellent
72.3%
Good
21.8%
Fair
4.7%
Poor
1.2%
   
3.65

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.4%
No
67.6%

If so, was it resolved to your satisfaction?
  Yes
68.6%
No
31.4%

 
Overall, how would you rate the hotel?
  Excellent
64.6%
Good
26.9%
Fair
6.7%
Poor
1.9%
   
3.54

Overall, how would you rate the staff?
  Excellent
72.3%
Good
21.8%
Fair
4.7%
Poor
1.2%
   
3.65

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.4%
No
67.6%

If so, was it resolved to your satisfaction?
  Yes
68.6%
No
31.4%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.9%
Good
20%
Fair
1.7%
Poor
1.3%
   
3.72

 
Check-In
  Excellent
77.8%
Good
18%
Fair
2.8%
Poor
1.3%
   
3.72

 
Check-Out
  Excellent
80.2%
Good
17.2%
Fair
1.9%
Poor
0.6%
   
3.72

Valet/Bellman
  Excellent
75.8%
Good
18.9%
Fair
3.7%
Poor
1.6%
   
3.69

Housekeeping
  Excellent
71.4%
Good
22.2%
Fair
4.4%
Poor
2%
   
3.63

Business Center
  Excellent
13.1%
Good
6.8%
Fair
2.1%
Poor
1.4%
N/A
76.6%
   
3.35

Fitness Center
  Excellent
7.9%
Good
3.6%
Fair
3.8%
Poor
4.5%
N/A
80.2%
   
2.75

 
Reservations
  Excellent
76.9%
Good
20%
Fair
1.7%
Poor
1.3%
   
3.72

 
Check-In
  Excellent
77.8%
Good
18%
Fair
2.8%
Poor
1.3%
   
3.72

 
Check-Out
  Excellent
80.2%
Good
17.2%
Fair
1.9%
Poor
0.6%
   
3.72

Valet/Bellman
  Excellent
75.8%
Good
18.9%
Fair
3.7%
Poor
1.6%
   
3.69

Housekeeping
  Excellent
71.4%
Good
22.2%
Fair
4.4%
Poor
2%
   
3.63

Business Center
  Excellent
13.1%
Good
6.8%
Fair
2.1%
Poor
1.4%
N/A
76.6%
   
3.35

Fitness Center
  Excellent
7.9%
Good
3.6%
Fair
3.8%
Poor
4.5%
N/A
80.2%
   
2.75
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
60.1%
No
39.9%

 
DVD Player
  Yes
5.8%
No
94.2%

 
Complimentary Movie
  Yes
3.9%
No
96.1%

 
Mini-bar
  Yes
9.3%
No
90.7%

Kitchenette (select rooms)
  Yes
9.9%
No
90.1%

Jacuzzi (select rooms)
  Yes
3.8%
No
96.2%

Complimentary Health Club Pass
  Yes
6.1%
No
93.9%

 
Complimentary High-Speed Internet
  Yes
60.1%
No
39.9%

 
DVD Player
  Yes
5.8%
No
94.2%

 
Complimentary Movie
  Yes
3.9%
No
96.1%

 
Mini-bar
  Yes
9.3%
No
90.7%

Kitchenette (select rooms)
  Yes
9.9%
No
90.1%

Jacuzzi (select rooms)
  Yes
3.8%
No
96.2%

Complimentary Health Club Pass
  Yes
6.1%
No
93.9%


HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
9.7%
No
90.3%

 
Breakfast
  Yes
42.3%
No
57.7%

 
Brunch
  Yes
5.2%
No
94.8%

Lunch
  Yes
5.1%
No
94.9%

Dinner
  Yes
18.2%
No
81.8%

Late Night Cocktails
  Yes
25.5%
No
74.5%

 
Room Service
  Yes
9.7%
No
90.3%

 
Breakfast
  Yes
42.3%
No
57.7%

 
Brunch
  Yes
5.2%
No
94.8%

Lunch
  Yes
5.1%
No
94.9%

Dinner
  Yes
18.2%
No
81.8%

Late Night Cocktails
  Yes
25.5%
No
74.5%

 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
28.8%
Good
28.6%
Fair
8.7%
Poor
1.2%
N/A
32.7%
   
3.26
 
Menu variety
  Excellent
20.8%
Good
27.3%
Fair
10.1%
Poor
1.8%
N/A
39.9%
   
3.12
 
Quality of food
  Excellent
25.7%
Good
24.1%
Fair
10.2%
Poor
2.6%
N/A
37.3%
   
3.17

Service Provided
  Excellent
29.3%
Good
13.9%
Fair
3.9%
Poor
1.8%
N/A
25.7%
   
3.45

Promptness of room service delivery
  Excellent
16.5%
Good
5.2%
Fair
1.1%
Poor
1%
N/A
76.2%
   
3.56

Overall restaurant experience
  Excellent
26.9%
Good
26.7%
Fair
8.1%
Poor
2.1%
N/A
36.2%
   
3.23

 
Ambience
  Excellent
28.8%
Good
28.6%
Fair
8.7%
Poor
1.2%
N/A
32.7%
   
3.26
 
Menu variety
  Excellent
20.8%
Good
27.3%
Fair
10.1%
Poor
1.8%
N/A
39.9%
   
3.12
 
Quality of food
  Excellent
25.7%
Good
24.1%
Fair
10.2%
Poor
2.6%
N/A
37.3%
   
3.17

Service Provided
  Excellent
29.3%
Good
13.9%
Fair
3.9%
Poor
1.8%
N/A
25.7%
   
3.45

Promptness of room service delivery
  Excellent
16.5%
Good
5.2%
Fair
1.1%
Poor
1%
N/A
76.2%
   
3.56

Overall restaurant experience
  Excellent
26.9%
Good
26.7%
Fair
8.1%
Poor
2.1%
N/A
36.2%
   
3.23