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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
16.9%
Friend
24.6%
Advertisement
0.3%
Travel Agent
1.5%
Company
17.3%
Referral
14.5%
Other
24.9%

What was the purpose of your visit?
  Business
37.8%
Pleasure
49.4%
Group
12.8%

 
Why did you select the Inn at Great Neck?
  Advertising
1.9%
Corporate Policy
9%
Repeat Guests
16.9%
Location
35%
Airport
0%
Referral
19.4%
Access to NYC
0.7%
Other
17.1%

 
Was this your first stay with us?
  Yes
62.3%
No
37.7%

Would you consider staying again?
  Yes
92.1%
No
7.9%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.9%
No
9.1%
   
0.91

 
How did you hear about the Inn at Great Neck?
  Internet
16.9%
Friend
24.6%
Advertisement
0.3%
Travel Agent
1.5%
Company
17.3%
Referral
14.5%
Other
24.9%

What was the purpose of your visit?
  Business
37.8%
Pleasure
49.4%
Group
12.8%

 
Why did you select the Inn at Great Neck?
  Advertising
1.9%
Corporate Policy
9%
Repeat Guests
16.9%
Location
35%
Airport
0%
Referral
19.4%
Access to NYC
0.7%
Other
17.1%

 
Was this your first stay with us?
  Yes
62.3%
No
37.7%

Would you consider staying again?
  Yes
92.1%
No
7.9%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.9%
No
9.1%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
73.9%
Good
20%
Fair
4.5%
Poor
1.5%
   
3.66

Welcome you to the Hotel by name?
  Excellent
59.9%
Good
25.4%
Fair
9.1%
Poor
5.6%
   
3.4

Respond to your need for assistance?
  Excellent
71.7%
Good
19.5%
Fair
5.9%
Poor
3%
   
3.6

Maintain professional attitude and appearance?
  Excellent
77%
Good
18.6%
Fair
3.3%
Poor
1.1%
   
3.71






Acknowledge you immediately with a smile?
  Excellent
73.9%
Good
20%
Fair
4.5%
Poor
1.5%
   
3.66

Welcome you to the Hotel by name?
  Excellent
59.9%
Good
25.4%
Fair
9.1%
Poor
5.6%
   
3.4

Respond to your need for assistance?
  Excellent
71.7%
Good
19.5%
Fair
5.9%
Poor
3%
   
3.6

Maintain professional attitude and appearance?
  Excellent
77%
Good
18.6%
Fair
3.3%
Poor
1.1%
   
3.71

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
77.6%
Good
18.7%
Fair
2.5%
Poor
1.2%
   
3.73

Overall maintenance/condition of room
  Excellent
65.9%
Good
24.2%
Fair
7.1%
Poor
2.8%
   
3.53

Overall satisfaction of guest supplies & amenities
  Excellent
69%
Good
23.8%
Fair
5.4%
Poor
1.8%
   
3.6

 
Overall cleanliness of room
  Excellent
77.6%
Good
18.7%
Fair
2.5%
Poor
1.2%
   
3.73

Overall maintenance/condition of room
  Excellent
65.9%
Good
24.2%
Fair
7.1%
Poor
2.8%
   
3.53

Overall satisfaction of guest supplies & amenities
  Excellent
69%
Good
23.8%
Fair
5.4%
Poor
1.8%
   
3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
65.7%
Good
25.8%
Fair
6.6%
Poor
1.9%
   
3.55

Overall, how would you rate the staff?
  Excellent
73%
Good
20.7%
Fair
5.2%
Poor
1.1%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.1%
No
67.9%

If so, was it resolved to your satisfaction?
  Yes
68.7%
No
31.3%

 
Overall, how would you rate the hotel?
  Excellent
65.7%
Good
25.8%
Fair
6.6%
Poor
1.9%
   
3.55

Overall, how would you rate the staff?
  Excellent
73%
Good
20.7%
Fair
5.2%
Poor
1.1%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.1%
No
67.9%

If so, was it resolved to your satisfaction?
  Yes
68.7%
No
31.3%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
77.1%
Good
19.9%
Fair
1.9%
Poor
1.1%
   
3.73

 
Check-In
  Excellent
78.1%
Good
17.5%
Fair
3%
Poor
1.4%
   
3.72

 
Check-Out
  Excellent
80.7%
Good
16.8%
Fair
1.9%
Poor
0.6%
   
3.72

Valet/Bellman
  Excellent
76.6%
Good
18.1%
Fair
3.7%
Poor
1.6%
   
3.7

Housekeeping
  Excellent
72%
Good
21.8%
Fair
4.1%
Poor
2.2%
   
3.64

Business Center
  Excellent
13.1%
Good
6.8%
Fair
2.1%
Poor
1.6%
N/A
76.4%
   
3.33

Fitness Center
  Excellent
7.7%
Good
3.6%
Fair
3.7%
Poor
5%
N/A
80%
   
2.7

 
Reservations
  Excellent
77.1%
Good
19.9%
Fair
1.9%
Poor
1.1%
   
3.73

 
Check-In
  Excellent
78.1%
Good
17.5%
Fair
3%
Poor
1.4%
   
3.72

 
Check-Out
  Excellent
80.7%
Good
16.8%
Fair
1.9%
Poor
0.6%
   
3.72

Valet/Bellman
  Excellent
76.6%
Good
18.1%
Fair
3.7%
Poor
1.6%
   
3.7

Housekeeping
  Excellent
72%
Good
21.8%
Fair
4.1%
Poor
2.2%
   
3.64

Business Center
  Excellent
13.1%
Good
6.8%
Fair
2.1%
Poor
1.6%
N/A
76.4%
   
3.33

Fitness Center
  Excellent
7.7%
Good
3.6%
Fair
3.7%
Poor
5%
N/A
80%
   
2.7
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
60.6%
No
39.4%

 
DVD Player
  Yes
6.3%
No
93.7%

 
Complimentary Movie
  Yes
4.3%
No
95.7%

 
Mini-bar
  Yes
9.5%
No
90.5%

Kitchenette (select rooms)
  Yes
10.5%
No
89.5%

Jacuzzi (select rooms)
  Yes
4%
No
96%

Complimentary Health Club Pass
  Yes
6.2%
No
93.8%

 
Complimentary High-Speed Internet
  Yes
60.6%
No
39.4%

 
DVD Player
  Yes
6.3%
No
93.7%

 
Complimentary Movie
  Yes
4.3%
No
95.7%

 
Mini-bar
  Yes
9.5%
No
90.5%

Kitchenette (select rooms)
  Yes
10.5%
No
89.5%

Jacuzzi (select rooms)
  Yes
4%
No
96%

Complimentary Health Club Pass
  Yes
6.2%
No
93.8%


HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.2%
No
89.8%

 
Breakfast
  Yes
43.3%
No
56.7%

 
Brunch
  Yes
4.9%
No
95.1%

Lunch
  Yes
5%
No
95%

Dinner
  Yes
19%
No
81%

Late Night Cocktails
  Yes
24.4%
No
75.6%

 
Room Service
  Yes
10.2%
No
89.8%

 
Breakfast
  Yes
43.3%
No
56.7%

 
Brunch
  Yes
4.9%
No
95.1%

Lunch
  Yes
5%
No
95%

Dinner
  Yes
19%
No
81%

Late Night Cocktails
  Yes
24.4%
No
75.6%

 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
29.9%
Good
28.3%
Fair
8.2%
Poor
1.3%
N/A
32.3%
   
3.28
 
Menu variety
  Excellent
21.3%
Good
28.2%
Fair
9.7%
Poor
1.4%
N/A
39.3%
   
3.14
 
Quality of food
  Excellent
26.7%
Good
24%
Fair
10.2%
Poor
2.5%
N/A
36.6%
   
3.18

Service Provided
  Excellent
29%
Good
13%
Fair
3.4%
Poor
1.6%
N/A
23.5%
   
3.47

Promptness of room service delivery
  Excellent
16.7%
Good
5.3%
Fair
1.1%
Poor
1%
N/A
75.9%
   
3.57

Overall restaurant experience
  Excellent
28%
Good
26.7%
Fair
7.7%
Poor
2.3%
N/A
35.3%
   
3.24

 
Ambience
  Excellent
29.9%
Good
28.3%
Fair
8.2%
Poor
1.3%
N/A
32.3%
   
3.28
 
Menu variety
  Excellent
21.3%
Good
28.2%
Fair
9.7%
Poor
1.4%
N/A
39.3%
   
3.14
 
Quality of food
  Excellent
26.7%
Good
24%
Fair
10.2%
Poor
2.5%
N/A
36.6%
   
3.18

Service Provided
  Excellent
29%
Good
13%
Fair
3.4%
Poor
1.6%
N/A
23.5%
   
3.47

Promptness of room service delivery
  Excellent
16.7%
Good
5.3%
Fair
1.1%
Poor
1%
N/A
75.9%
   
3.57

Overall restaurant experience
  Excellent
28%
Good
26.7%
Fair
7.7%
Poor
2.3%
N/A
35.3%
   
3.24