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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
15.9%
Friend
26.5%
Advertisement
0.4%
Travel Agent
1.3%
Company
14.7%
Referral
15.3%
Other
25.9%

What was the purpose of your visit?
  Business
33.5%
Pleasure
51.4%
Group
15.1%

 
Why did you select the Inn at Great Neck?
  Advertising
1.3%
Corporate Policy
7.7%
Repeat Guests
16.6%
Location
34.9%
Airport
0.1%
Referral
20.5%
Access to NYC
1.2%
Other
17.7%

 
Was this your first stay with us?
  Yes
63.7%
No
36.3%

Would you consider staying again?
  Yes
91.3%
No
8.7%
   
0.91

Would you recommend us to a friend or
business associate?
  Yes
90.4%
No
9.6%
   
0.9

 
How did you hear about the Inn at Great Neck?
  Internet
15.9%
Friend
26.5%
Advertisement
0.4%
Travel Agent
1.3%
Company
14.7%
Referral
15.3%
Other
25.9%

What was the purpose of your visit?
  Business
33.5%
Pleasure
51.4%
Group
15.1%

 
Why did you select the Inn at Great Neck?
  Advertising
1.3%
Corporate Policy
7.7%
Repeat Guests
16.6%
Location
34.9%
Airport
0.1%
Referral
20.5%
Access to NYC
1.2%
Other
17.7%

 
Was this your first stay with us?
  Yes
63.7%
No
36.3%

Would you consider staying again?
  Yes
91.3%
No
8.7%
   
0.91

Would you recommend us to a friend or
business associate?
  Yes
90.4%
No
9.6%
   
0.9

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
74.2%
Good
19.8%
Fair
4.4%
Poor
1.6%
   
3.67

Welcome you to the Hotel by name?
  Excellent
61.3%
Good
25%
Fair
8.5%
Poor
5.3%
   
3.42

Respond to your need for assistance?
  Excellent
72.5%
Good
18.2%
Fair
6.1%
Poor
3.2%
   
3.6

Maintain professional attitude and appearance?
  Excellent
77.6%
Good
18%
Fair
3.1%
Poor
1.3%
   
3.72






Acknowledge you immediately with a smile?
  Excellent
74.2%
Good
19.8%
Fair
4.4%
Poor
1.6%
   
3.67

Welcome you to the Hotel by name?
  Excellent
61.3%
Good
25%
Fair
8.5%
Poor
5.3%
   
3.42

Respond to your need for assistance?
  Excellent
72.5%
Good
18.2%
Fair
6.1%
Poor
3.2%
   
3.6

Maintain professional attitude and appearance?
  Excellent
77.6%
Good
18%
Fair
3.1%
Poor
1.3%
   
3.72

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
77.6%
Good
18.5%
Fair
2.9%
Poor
1%
   
3.73

Overall maintenance/condition of room
  Excellent
66.5%
Good
23.3%
Fair
7.1%
Poor
3.1%
   
3.53

Overall satisfaction of guest supplies & amenities
  Excellent
68.2%
Good
23.6%
Fair
6.2%
Poor
2%
   
3.58

 
Overall cleanliness of room
  Excellent
77.6%
Good
18.5%
Fair
2.9%
Poor
1%
   
3.73

Overall maintenance/condition of room
  Excellent
66.5%
Good
23.3%
Fair
7.1%
Poor
3.1%
   
3.53

Overall satisfaction of guest supplies & amenities
  Excellent
68.2%
Good
23.6%
Fair
6.2%
Poor
2%
   
3.58
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
64.6%
Good
26.7%
Fair
6.7%
Poor
2%
   
3.54

Overall, how would you rate the staff?
  Excellent
73%
Good
21.1%
Fair
4.6%
Poor
1.3%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.5%
No
67.5%

If so, was it resolved to your satisfaction?
  Yes
67.6%
No
32.4%

 
Overall, how would you rate the hotel?
  Excellent
64.6%
Good
26.7%
Fair
6.7%
Poor
2%
   
3.54

Overall, how would you rate the staff?
  Excellent
73%
Good
21.1%
Fair
4.6%
Poor
1.3%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.5%
No
67.5%

If so, was it resolved to your satisfaction?
  Yes
67.6%
No
32.4%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.1%
Good
20.2%
Fair
2.3%
Poor
1.4%
   
3.71

 
Check-In
  Excellent
77.6%
Good
17.4%
Fair
3.1%
Poor
1.9%
   
3.71

 
Check-Out
  Excellent
80.8%
Good
16.3%
Fair
2.1%
Poor
0.8%
   
3.71

Valet/Bellman
  Excellent
76.3%
Good
17.9%
Fair
4%
Poor
1.8%
   
3.69

Housekeeping
  Excellent
71.4%
Good
22.1%
Fair
4.4%
Poor
2.1%
   
3.63

Business Center
  Excellent
14.1%
Good
6.7%
Fair
2%
Poor
1%
N/A
76.3%
   
3.43

Fitness Center
  Excellent
8.4%
Good
3%
Fair
3.7%
Poor
4.3%
N/A
80.6%
   
2.8

 
Reservations
  Excellent
76.1%
Good
20.2%
Fair
2.3%
Poor
1.4%
   
3.71

 
Check-In
  Excellent
77.6%
Good
17.4%
Fair
3.1%
Poor
1.9%
   
3.71

 
Check-Out
  Excellent
80.8%
Good
16.3%
Fair
2.1%
Poor
0.8%
   
3.71

Valet/Bellman
  Excellent
76.3%
Good
17.9%
Fair
4%
Poor
1.8%
   
3.69

Housekeeping
  Excellent
71.4%
Good
22.1%
Fair
4.4%
Poor
2.1%
   
3.63

Business Center
  Excellent
14.1%
Good
6.7%
Fair
2%
Poor
1%
N/A
76.3%
   
3.43

Fitness Center
  Excellent
8.4%
Good
3%
Fair
3.7%
Poor
4.3%
N/A
80.6%
   
2.8
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
61.8%
No
38.2%

 
DVD Player
  Yes
5%
No
95%

 
Complimentary Movie
  Yes
3.4%
No
96.6%

 
Mini-bar
  Yes
7.2%
No
92.8%

Kitchenette (select rooms)
  Yes
9.6%
No
90.4%

Jacuzzi (select rooms)
  Yes
4%
No
96%

Complimentary Health Club Pass
  Yes
5.6%
No
94.4%

 
Complimentary High-Speed Internet
  Yes
61.8%
No
38.2%

 
DVD Player
  Yes
5%
No
95%

 
Complimentary Movie
  Yes
3.4%
No
96.6%

 
Mini-bar
  Yes
7.2%
No
92.8%

Kitchenette (select rooms)
  Yes
9.6%
No
90.4%

Jacuzzi (select rooms)
  Yes
4%
No
96%

Complimentary Health Club Pass
  Yes
5.6%
No
94.4%


HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.6%
No
89.4%

 
Breakfast
  Yes
41.2%
No
58.8%

 
Brunch
  Yes
5.6%
No
94.4%

Lunch
  Yes
5.7%
No
94.3%

Dinner
  Yes
17.4%
No
82.6%

Late Night Cocktails
  Yes
25.1%
No
74.9%

 
Room Service
  Yes
10.6%
No
89.4%

 
Breakfast
  Yes
41.2%
No
58.8%

 
Brunch
  Yes
5.6%
No
94.4%

Lunch
  Yes
5.7%
No
94.3%

Dinner
  Yes
17.4%
No
82.6%

Late Night Cocktails
  Yes
25.1%
No
74.9%

 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
28.8%
Good
26.9%
Fair
7.8%
Poor
1.2%
N/A
35.3%
   
3.29
 
Menu variety
  Excellent
21.8%
Good
26.6%
Fair
9.7%
Poor
1.6%
N/A
40.4%
   
3.15
 
Quality of food
  Excellent
26.5%
Good
23.4%
Fair
9.4%
Poor
2.3%
N/A
38.4%
   
3.2

Service Provided
  Excellent
33.5%
Good
15.1%
Fair
4.3%
Poor
2%
N/A
30.4%
   
3.46

Promptness of room service delivery
  Excellent
17.1%
Good
5.5%
Fair
1.2%
Poor
0.9%
N/A
75.4%
   
3.57

Overall restaurant experience
  Excellent
27.8%
Good
25.1%
Fair
7.5%
Poor
2.2%
N/A
37.4%
   
3.25

 
Ambience
  Excellent
28.8%
Good
26.9%
Fair
7.8%
Poor
1.2%
N/A
35.3%
   
3.29
 
Menu variety
  Excellent
21.8%
Good
26.6%
Fair
9.7%
Poor
1.6%
N/A
40.4%
   
3.15
 
Quality of food
  Excellent
26.5%
Good
23.4%
Fair
9.4%
Poor
2.3%
N/A
38.4%
   
3.2

Service Provided
  Excellent
33.5%
Good
15.1%
Fair
4.3%
Poor
2%
N/A
30.4%
   
3.46

Promptness of room service delivery
  Excellent
17.1%
Good
5.5%
Fair
1.2%
Poor
0.9%
N/A
75.4%
   
3.57

Overall restaurant experience
  Excellent
27.8%
Good
25.1%
Fair
7.5%
Poor
2.2%
N/A
37.4%
   
3.25