| |
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
16.7% |
| Friend |
23.7% |
| Advertisement |
0% |
| Travel Agent |
1.4% |
| Company |
17.3% |
| Referral |
14.6% |
| Other |
26.4% |
|
| What was the purpose of your visit? |
| |
Business |
38.2% |
| Pleasure |
47.4% |
| Group |
14.4% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
2.7% |
| Corporate Policy |
8.4% |
| Repeat Guests |
20.1% |
| Location |
32% |
| Airport |
0% |
| Referral |
20.1% |
| Access to NYC |
0.6% |
| Other |
16.1% |
|
| |
| Was this your first stay with us? |
| |
Yes |
63.5% |
| No |
36.5% |
|
| Would you consider staying again? |
| |
Yes |
91.6% |
| No |
8.4% |
| |
|
0.92 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
89.9% |
| No |
10.1% |
| |
|
0.9 |
|
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
16.7% |
| Friend |
23.7% |
| Advertisement |
0% |
| Travel Agent |
1.4% |
| Company |
17.3% |
| Referral |
14.6% |
| Other |
26.4% |
|
| What was the purpose of your visit? |
| |
Business |
38.2% |
| Pleasure |
47.4% |
| Group |
14.4% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
2.7% |
| Corporate Policy |
8.4% |
| Repeat Guests |
20.1% |
| Location |
32% |
| Airport |
0% |
| Referral |
20.1% |
| Access to NYC |
0.6% |
| Other |
16.1% |
|
| |
| Was this your first stay with us? |
| |
Yes |
63.5% |
| No |
36.5% |
|
| Would you consider staying again? |
| |
Yes |
91.6% |
| No |
8.4% |
| |
|
0.92 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
89.9% |
| No |
10.1% |
| |
|
0.9 |
|
|
| |
STAFF |
| |
Average: 87.5% |
Rating: 3.5 |
|
|
| |
STAFF |
| |
Average: 87.5% |
Rating: 3.5 |
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
70.8% |
| Good |
22.4% |
| Fair |
5.3% |
| Poor |
1.6% |
| |
|
3.62 |
| Welcome you to the Hotel by name? |
| |
Excellent |
53.2% |
| Good |
30% |
| Fair |
10.6% |
| Poor |
6.3% |
| |
|
3.3 |
| Respond to your need for assistance? |
| |
Excellent |
67.6% |
| Good |
23.1% |
| Fair |
6.6% |
| Poor |
2.7% |
| |
|
3.56 |
| Maintain professional attitude and appearance? |
| |
Excellent |
73.5% |
| Good |
21.5% |
| Fair |
3.6% |
| Poor |
1.4% |
| |
|
3.67 |
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
70.8% |
| Good |
22.4% |
| Fair |
5.3% |
| Poor |
1.6% |
| |
|
3.62 |
| Welcome you to the Hotel by name? |
| |
Excellent |
53.2% |
| Good |
30% |
| Fair |
10.6% |
| Poor |
6.3% |
| |
|
3.3 |
| Respond to your need for assistance? |
| |
Excellent |
67.6% |
| Good |
23.1% |
| Fair |
6.6% |
| Poor |
2.7% |
| |
|
3.56 |
| Maintain professional attitude and appearance? |
| |
Excellent |
73.5% |
| Good |
21.5% |
| Fair |
3.6% |
| Poor |
1.4% |
| |
|
3.67 |
|
|
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
78% |
| Good |
18% |
| Fair |
2.7% |
| Poor |
1.3% |
| |
|
3.73 |
| Overall maintenance/condition of room |
| |
Excellent |
65.8% |
| Good |
23.8% |
| Fair |
7% |
| Poor |
3.4% |
| |
|
3.52 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
67.3% |
| Good |
25.4% |
| Fair |
5.6% |
| Poor |
1.7% |
| |
|
3.58 |
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
78% |
| Good |
18% |
| Fair |
2.7% |
| Poor |
1.3% |
| |
|
3.73 |
| Overall maintenance/condition of room |
| |
Excellent |
65.8% |
| Good |
23.8% |
| Fair |
7% |
| Poor |
3.4% |
| |
|
3.52 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
67.3% |
| Good |
25.4% |
| Fair |
5.6% |
| Poor |
1.7% |
| |
|
3.58 |
|
|
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
64.3% |
| Good |
27% |
| Fair |
6.4% |
| Poor |
2.3% |
| |
|
3.53 |
| Overall, how would you rate the staff? |
| |
Excellent |
69.6% |
| Good |
22.4% |
| Fair |
6.3% |
| Poor |
1.7% |
| |
|
3.6 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
33.4% |
| No |
66.6% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
66.8% |
| No |
33.2% |
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
64.3% |
| Good |
27% |
| Fair |
6.4% |
| Poor |
2.3% |
| |
|
3.53 |
| Overall, how would you rate the staff? |
| |
Excellent |
69.6% |
| Good |
22.4% |
| Fair |
6.3% |
| Poor |
1.7% |
| |
|
3.6 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
33.4% |
| No |
66.6% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
66.8% |
| No |
33.2% |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
| Reservations |
| |
Excellent |
76% |
| Good |
20.8% |
| Fair |
1.9% |
| Poor |
1.3% |
| |
|
3.72 |
|
| |
| Check-In |
| |
Excellent |
76.2% |
| Good |
18.7% |
| Fair |
3.9% |
| Poor |
1.3% |
| |
|
3.7 |
|
| |
| Check-Out |
| |
Excellent |
80.5% |
| Good |
17.3% |
| Fair |
2% |
| Poor |
0.3% |
| |
|
3.7 |
|
| Valet/Bellman |
| |
Excellent |
74.5% |
| Good |
20.3% |
| Fair |
3.4% |
| Poor |
1.9% |
| |
|
3.67 |
|
| Housekeeping |
| |
Excellent |
70.9% |
| Good |
22.7% |
| Fair |
3.9% |
| Poor |
2.6% |
| |
|
3.62 |
|
| Business Center |
| |
Excellent |
11.1% |
| Good |
8% |
| Fair |
2.3% |
| Poor |
2% |
| N/A |
76.6% |
| |
|
3.21 |
| Fitness Center |
| |
Excellent |
6.7% |
| Good |
4.1% |
| Fair |
3.7% |
| Poor |
6.4% |
| N/A |
79% |
| |
|
2.53 |
|
|
| |
| Reservations |
| |
Excellent |
76% |
| Good |
20.8% |
| Fair |
1.9% |
| Poor |
1.3% |
| |
|
3.72 |
|
| |
| Check-In |
| |
Excellent |
76.2% |
| Good |
18.7% |
| Fair |
3.9% |
| Poor |
1.3% |
| |
|
3.7 |
|
| |
| Check-Out |
| |
Excellent |
80.5% |
| Good |
17.3% |
| Fair |
2% |
| Poor |
0.3% |
| |
|
3.7 |
|
| Valet/Bellman |
| |
Excellent |
74.5% |
| Good |
20.3% |
| Fair |
3.4% |
| Poor |
1.9% |
| |
|
3.67 |
|
| Housekeeping |
| |
Excellent |
70.9% |
| Good |
22.7% |
| Fair |
3.9% |
| Poor |
2.6% |
| |
|
3.62 |
|
| Business Center |
| |
Excellent |
11.1% |
| Good |
8% |
| Fair |
2.3% |
| Poor |
2% |
| N/A |
76.6% |
| |
|
3.21 |
| Fitness Center |
| |
Excellent |
6.7% |
| Good |
4.1% |
| Fair |
3.7% |
| Poor |
6.4% |
| N/A |
79% |
| |
|
2.53 |
|
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
58.5% |
| No |
41.5% |
|
| |
|
| |
| Complimentary Movie |
| |
Yes |
4.7% |
| No |
95.3% |
|
| |
| Mini-bar |
| |
Yes |
9.4% |
| No |
90.6% |
|
| Kitchenette (select rooms) |
| |
Yes |
9% |
| No |
91% |
|
| Jacuzzi (select rooms) |
| |
Yes |
4.1% |
| No |
95.9% |
|
| Complimentary Health Club Pass |
| |
Yes |
7.1% |
| No |
92.9% |
|
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
58.5% |
| No |
41.5% |
|
| |
|
| |
| Complimentary Movie |
| |
Yes |
4.7% |
| No |
95.3% |
|
| |
| Mini-bar |
| |
Yes |
9.4% |
| No |
90.6% |
|
| Kitchenette (select rooms) |
| |
Yes |
9% |
| No |
91% |
|
| Jacuzzi (select rooms) |
| |
Yes |
4.1% |
| No |
95.9% |
|
| Complimentary Health Club Pass |
| |
Yes |
7.1% |
| No |
92.9% |
|
|
|
HOTEL LOUNGE & RESTAURANT FOR
|
|
|
HOTEL LOUNGE & RESTAURANT FOR
|
|
| |
| Room Service |
| |
Yes |
9.1% |
| No |
90.9% |
|
| |
| Breakfast |
| |
Yes |
41.9% |
| No |
58.1% |
|
| |
|
|
| Dinner |
| |
Yes |
16.7% |
| No |
83.3% |
|
| Late Night Cocktails |
| |
Yes |
27.7% |
| No |
72.3% |
|
|
| |
| Room Service |
| |
Yes |
9.1% |
| No |
90.9% |
|
| |
| Breakfast |
| |
Yes |
41.9% |
| No |
58.1% |
|
| |
|
|
| Dinner |
| |
Yes |
16.7% |
| No |
83.3% |
|
| Late Night Cocktails |
| |
Yes |
27.7% |
| No |
72.3% |
|
|
| |
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5% |
Rating: 3.3 |
|
|
| |
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5% |
Rating: 3.3 |
|
|
| |
| Ambience |
| |
Excellent |
29.4% |
| Good |
30.4% |
| Fair |
7.7% |
| Poor |
1.6% |
| N/A |
31% |
| |
|
3.27 |
|
| |
| Menu variety |
| |
Excellent |
19.4% |
| Good |
30.5% |
| Fair |
8.4% |
| Poor |
1.3% |
| N/A |
40.4% |
| |
|
3.14 |
|
| |
| Quality of food |
| |
Excellent |
23.3% |
| Good |
26% |
| Fair |
10.1% |
| Poor |
3% |
| N/A |
37.7% |
| |
|
3.11 |
|
| Service Provided |
| |
Excellent |
16.5% |
| Good |
8.3% |
| Fair |
2% |
| Poor |
1.3% |
| N/A |
15.3% |
| |
|
3.43 |
|
| Promptness of room service delivery |
| |
Excellent |
15.3% |
| Good |
6.3% |
| Fair |
0.6% |
| Poor |
1% |
| N/A |
76.9% |
| |
|
3.55 |
|
| Overall restaurant experience |
| |
Excellent |
26.1% |
| Good |
28% |
| Fair |
8.4% |
| Poor |
2.6% |
| N/A |
35% |
| |
|
3.19 |
|
|
| |
| Ambience |
| |
Excellent |
29.4% |
| Good |
30.4% |
| Fair |
7.7% |
| Poor |
1.6% |
| N/A |
31% |
| |
|
3.27 |
|
| |
| Menu variety |
| |
Excellent |
19.4% |
| Good |
30.5% |
| Fair |
8.4% |
| Poor |
1.3% |
| N/A |
40.4% |
| |
|
3.14 |
|
| |
| Quality of food |
| |
Excellent |
23.3% |
| Good |
26% |
| Fair |
10.1% |
| Poor |
3% |
| N/A |
37.7% |
| |
|
3.11 |
|
| Service Provided |
| |
Excellent |
16.5% |
| Good |
8.3% |
| Fair |
2% |
| Poor |
1.3% |
| N/A |
15.3% |
| |
|
3.43 |
|
| Promptness of room service delivery |
| |
Excellent |
15.3% |
| Good |
6.3% |
| Fair |
0.6% |
| Poor |
1% |
| N/A |
76.9% |
| |
|
3.55 |
|
| Overall restaurant experience |
| |
Excellent |
26.1% |
| Good |
28% |
| Fair |
8.4% |
| Poor |
2.6% |
| N/A |
35% |
| |
|
3.19 |
|
|
