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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
15.6%
Friend
26.4%
Advertisement
0.4%
Travel Agent
1.3%
Company
14.9%
Referral
15.5%
Other
26%

What was the purpose of your visit?
  Business
34.4%
Pleasure
50.4%
Group
15.2%

 
Why did you select the Inn at Great Neck?
  Advertising
1.3%
Corporate Policy
8%
Repeat Guests
16.4%
Location
34.7%
Airport
0.1%
Referral
20.8%
Access to NYC
1.1%
Other
17.6%

 
Was this your first stay with us?
  Yes
63.8%
No
36.2%

Would you consider staying again?
  Yes
91.2%
No
8.8%
   
0.91

Would you recommend us to a friend or
business associate?
  Yes
90.5%
No
9.5%
   
0.9

 
How did you hear about the Inn at Great Neck?
  Internet
15.6%
Friend
26.4%
Advertisement
0.4%
Travel Agent
1.3%
Company
14.9%
Referral
15.5%
Other
26%

What was the purpose of your visit?
  Business
34.4%
Pleasure
50.4%
Group
15.2%

 
Why did you select the Inn at Great Neck?
  Advertising
1.3%
Corporate Policy
8%
Repeat Guests
16.4%
Location
34.7%
Airport
0.1%
Referral
20.8%
Access to NYC
1.1%
Other
17.6%

 
Was this your first stay with us?
  Yes
63.8%
No
36.2%

Would you consider staying again?
  Yes
91.2%
No
8.8%
   
0.91

Would you recommend us to a friend or
business associate?
  Yes
90.5%
No
9.5%
   
0.9

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
73.9%
Good
20.1%
Fair
4.4%
Poor
1.5%
   
3.67

Welcome you to the Hotel by name?
  Excellent
60.8%
Good
25.5%
Fair
8.4%
Poor
5.3%
   
3.42

Respond to your need for assistance?
  Excellent
71.9%
Good
18.7%
Fair
6.2%
Poor
3.1%
   
3.59

Maintain professional attitude and appearance?
  Excellent
77.2%
Good
18.5%
Fair
3.1%
Poor
1.2%
   
3.72






Acknowledge you immediately with a smile?
  Excellent
73.9%
Good
20.1%
Fair
4.4%
Poor
1.5%
   
3.67

Welcome you to the Hotel by name?
  Excellent
60.8%
Good
25.5%
Fair
8.4%
Poor
5.3%
   
3.42

Respond to your need for assistance?
  Excellent
71.9%
Good
18.7%
Fair
6.2%
Poor
3.1%
   
3.59

Maintain professional attitude and appearance?
  Excellent
77.2%
Good
18.5%
Fair
3.1%
Poor
1.2%
   
3.72

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
77.1%
Good
19%
Fair
2.9%
Poor
1.1%
   
3.72

Overall maintenance/condition of room
  Excellent
66.2%
Good
23.6%
Fair
7.2%
Poor
3.1%
   
3.53

Overall satisfaction of guest supplies & amenities
  Excellent
67.9%
Good
24%
Fair
6.2%
Poor
2%
   
3.58

 
Overall cleanliness of room
  Excellent
77.1%
Good
19%
Fair
2.9%
Poor
1.1%
   
3.72

Overall maintenance/condition of room
  Excellent
66.2%
Good
23.6%
Fair
7.2%
Poor
3.1%
   
3.53

Overall satisfaction of guest supplies & amenities
  Excellent
67.9%
Good
24%
Fair
6.2%
Poor
2%
   
3.58
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
63.9%
Good
27.2%
Fair
6.9%
Poor
2.1%
   
3.53

Overall, how would you rate the staff?
  Excellent
72.6%
Good
21.2%
Fair
4.9%
Poor
1.3%
   
3.65

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.3%
No
67.7%

If so, was it resolved to your satisfaction?
  Yes
66.9%
No
33.1%

 
Overall, how would you rate the hotel?
  Excellent
63.9%
Good
27.2%
Fair
6.9%
Poor
2.1%
   
3.53

Overall, how would you rate the staff?
  Excellent
72.6%
Good
21.2%
Fair
4.9%
Poor
1.3%
   
3.65

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.3%
No
67.7%

If so, was it resolved to your satisfaction?
  Yes
66.9%
No
33.1%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.6%
Good
19.7%
Fair
2.3%
Poor
1.4%
   
3.72

 
Check-In
  Excellent
77.6%
Good
17.5%
Fair
3.1%
Poor
1.8%
   
3.71

 
Check-Out
  Excellent
81%
Good
16.2%
Fair
2.1%
Poor
0.7%
   
3.71

Valet/Bellman
  Excellent
76.1%
Good
18.1%
Fair
3.9%
Poor
1.8%
   
3.69

Housekeeping
  Excellent
71%
Good
22.3%
Fair
4.5%
Poor
2.2%
   
3.62

Business Center
  Excellent
13.5%
Good
6.7%
Fair
2%
Poor
1%
N/A
76.8%
   
3.41

Fitness Center
  Excellent
7.9%
Good
3.1%
Fair
3.4%
Poor
4.4%
N/A
81.2%
   
2.77

 
Reservations
  Excellent
76.6%
Good
19.7%
Fair
2.3%
Poor
1.4%
   
3.72

 
Check-In
  Excellent
77.6%
Good
17.5%
Fair
3.1%
Poor
1.8%
   
3.71

 
Check-Out
  Excellent
81%
Good
16.2%
Fair
2.1%
Poor
0.7%
   
3.71

Valet/Bellman
  Excellent
76.1%
Good
18.1%
Fair
3.9%
Poor
1.8%
   
3.69

Housekeeping
  Excellent
71%
Good
22.3%
Fair
4.5%
Poor
2.2%
   
3.62

Business Center
  Excellent
13.5%
Good
6.7%
Fair
2%
Poor
1%
N/A
76.8%
   
3.41

Fitness Center
  Excellent
7.9%
Good
3.1%
Fair
3.4%
Poor
4.4%
N/A
81.2%
   
2.77
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
61.3%
No
38.7%

 
DVD Player
  Yes
5.2%
No
94.8%

 
Complimentary Movie
  Yes
3.7%
No
96.3%

 
Mini-bar
  Yes
7.7%
No
92.3%

Kitchenette (select rooms)
  Yes
10.2%
No
89.8%

Jacuzzi (select rooms)
  Yes
3.9%
No
96.1%

Complimentary Health Club Pass
  Yes
5.6%
No
94.4%

 
Complimentary High-Speed Internet
  Yes
61.3%
No
38.7%

 
DVD Player
  Yes
5.2%
No
94.8%

 
Complimentary Movie
  Yes
3.7%
No
96.3%

 
Mini-bar
  Yes
7.7%
No
92.3%

Kitchenette (select rooms)
  Yes
10.2%
No
89.8%

Jacuzzi (select rooms)
  Yes
3.9%
No
96.1%

Complimentary Health Club Pass
  Yes
5.6%
No
94.4%


HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.5%
No
89.5%

 
Breakfast
  Yes
40.8%
No
59.2%

 
Brunch
  Yes
5.5%
No
94.5%

Lunch
  Yes
5.6%
No
94.4%

Dinner
  Yes
17.3%
No
82.7%

Late Night Cocktails
  Yes
25.6%
No
74.4%

 
Room Service
  Yes
10.5%
No
89.5%

 
Breakfast
  Yes
40.8%
No
59.2%

 
Brunch
  Yes
5.5%
No
94.5%

Lunch
  Yes
5.6%
No
94.4%

Dinner
  Yes
17.3%
No
82.7%

Late Night Cocktails
  Yes
25.6%
No
74.4%

 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
28%
Good
27.2%
Fair
8.1%
Poor
1.2%
N/A
35.4%
   
3.27
 
Menu variety
  Excellent
21%
Good
26.8%
Fair
9.9%
Poor
1.6%
N/A
40.7%
   
3.13
 
Quality of food
  Excellent
25.7%
Good
23.7%
Fair
9.7%
Poor
2.3%
N/A
38.6%
   
3.18

Service Provided
  Excellent
32.2%
Good
15.3%
Fair
4.3%
Poor
1.9%
N/A
30.1%
   
3.45

Promptness of room service delivery
  Excellent
16.5%
Good
5.6%
Fair
1.2%
Poor
0.9%
N/A
75.9%
   
3.56

Overall restaurant experience
  Excellent
27.1%
Good
25.3%
Fair
7.8%
Poor
2.1%
N/A
37.7%
   
3.24

 
Ambience
  Excellent
28%
Good
27.2%
Fair
8.1%
Poor
1.2%
N/A
35.4%
   
3.27
 
Menu variety
  Excellent
21%
Good
26.8%
Fair
9.9%
Poor
1.6%
N/A
40.7%
   
3.13
 
Quality of food
  Excellent
25.7%
Good
23.7%
Fair
9.7%
Poor
2.3%
N/A
38.6%
   
3.18

Service Provided
  Excellent
32.2%
Good
15.3%
Fair
4.3%
Poor
1.9%
N/A
30.1%
   
3.45

Promptness of room service delivery
  Excellent
16.5%
Good
5.6%
Fair
1.2%
Poor
0.9%
N/A
75.9%
   
3.56

Overall restaurant experience
  Excellent
27.1%
Good
25.3%
Fair
7.8%
Poor
2.1%
N/A
37.7%
   
3.24