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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
16.3%
Friend
25%
Advertisement
0.3%
Travel Agent
1.4%
Company
17.3%
Referral
14.6%
Other
25.1%

What was the purpose of your visit?
  Business
37.7%
Pleasure
49.2%
Group
13.2%

 
Why did you select the Inn at Great Neck?
  Advertising
1.8%
Corporate Policy
8.8%
Repeat Guests
17%
Location
34.5%
Airport
0%
Referral
20%
Access to NYC
0.9%
Other
16.8%

 
Was this your first stay with us?
  Yes
62.6%
No
37.4%

Would you consider staying again?
  Yes
92.2%
No
7.8%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.1%
No
8.9%
   
0.91

 
How did you hear about the Inn at Great Neck?
  Internet
16.3%
Friend
25%
Advertisement
0.3%
Travel Agent
1.4%
Company
17.3%
Referral
14.6%
Other
25.1%

What was the purpose of your visit?
  Business
37.7%
Pleasure
49.2%
Group
13.2%

 
Why did you select the Inn at Great Neck?
  Advertising
1.8%
Corporate Policy
8.8%
Repeat Guests
17%
Location
34.5%
Airport
0%
Referral
20%
Access to NYC
0.9%
Other
16.8%

 
Was this your first stay with us?
  Yes
62.6%
No
37.4%

Would you consider staying again?
  Yes
92.2%
No
7.8%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91.1%
No
8.9%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
74%
Good
20.1%
Fair
4.5%
Poor
1.5%
   
3.67

Welcome you to the Hotel by name?
  Excellent
60.1%
Good
25.4%
Fair
9%
Poor
5.5%
   
3.4

Respond to your need for assistance?
  Excellent
71.4%
Good
19.9%
Fair
5.8%
Poor
2.9%
   
3.6

Maintain professional attitude and appearance?
  Excellent
77%
Good
18.7%
Fair
3.2%
Poor
1.1%
   
3.72






Acknowledge you immediately with a smile?
  Excellent
74%
Good
20.1%
Fair
4.5%
Poor
1.5%
   
3.67

Welcome you to the Hotel by name?
  Excellent
60.1%
Good
25.4%
Fair
9%
Poor
5.5%
   
3.4

Respond to your need for assistance?
  Excellent
71.4%
Good
19.9%
Fair
5.8%
Poor
2.9%
   
3.6

Maintain professional attitude and appearance?
  Excellent
77%
Good
18.7%
Fair
3.2%
Poor
1.1%
   
3.72

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
77.4%
Good
18.8%
Fair
2.6%
Poor
1.2%
   
3.72

Overall maintenance/condition of room
  Excellent
65.9%
Good
24.3%
Fair
7.1%
Poor
2.7%
   
3.53

Overall satisfaction of guest supplies & amenities
  Excellent
69.1%
Good
23.7%
Fair
5.5%
Poor
1.7%
   
3.6

 
Overall cleanliness of room
  Excellent
77.4%
Good
18.8%
Fair
2.6%
Poor
1.2%
   
3.72

Overall maintenance/condition of room
  Excellent
65.9%
Good
24.3%
Fair
7.1%
Poor
2.7%
   
3.53

Overall satisfaction of guest supplies & amenities
  Excellent
69.1%
Good
23.7%
Fair
5.5%
Poor
1.7%
   
3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
65.6%
Good
26.1%
Fair
6.4%
Poor
1.9%
   
3.55

Overall, how would you rate the staff?
  Excellent
72.9%
Good
20.9%
Fair
5%
Poor
1.2%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.3%
No
67.7%

If so, was it resolved to your satisfaction?
  Yes
69%
No
31%

 
Overall, how would you rate the hotel?
  Excellent
65.6%
Good
26.1%
Fair
6.4%
Poor
1.9%
   
3.55

Overall, how would you rate the staff?
  Excellent
72.9%
Good
20.9%
Fair
5%
Poor
1.2%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.3%
No
67.7%

If so, was it resolved to your satisfaction?
  Yes
69%
No
31%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.9%
Good
20.2%
Fair
1.8%
Poor
1.2%
   
3.73

 
Check-In
  Excellent
78%
Good
17.7%
Fair
2.9%
Poor
1.4%
   
3.72

 
Check-Out
  Excellent
80.5%
Good
17%
Fair
1.9%
Poor
0.6%
   
3.72

Valet/Bellman
  Excellent
76.2%
Good
18.4%
Fair
3.9%
Poor
1.6%
   
3.69

Housekeeping
  Excellent
72%
Good
21.8%
Fair
4.2%
Poor
2.1%
   
3.64

Business Center
  Excellent
13.1%
Good
7.1%
Fair
2.1%
Poor
1.6%
N/A
76.2%
   
3.33

Fitness Center
  Excellent
7.8%
Good
3.6%
Fair
3.7%
Poor
4.8%
N/A
80.1%
   
2.72

 
Reservations
  Excellent
76.9%
Good
20.2%
Fair
1.8%
Poor
1.2%
   
3.73

 
Check-In
  Excellent
78%
Good
17.7%
Fair
2.9%
Poor
1.4%
   
3.72

 
Check-Out
  Excellent
80.5%
Good
17%
Fair
1.9%
Poor
0.6%
   
3.72

Valet/Bellman
  Excellent
76.2%
Good
18.4%
Fair
3.9%
Poor
1.6%
   
3.69

Housekeeping
  Excellent
72%
Good
21.8%
Fair
4.2%
Poor
2.1%
   
3.64

Business Center
  Excellent
13.1%
Good
7.1%
Fair
2.1%
Poor
1.6%
N/A
76.2%
   
3.33

Fitness Center
  Excellent
7.8%
Good
3.6%
Fair
3.7%
Poor
4.8%
N/A
80.1%
   
2.72
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
60.7%
No
39.3%

 
DVD Player
  Yes
6.2%
No
93.8%

 
Complimentary Movie
  Yes
4.1%
No
95.9%

 
Mini-bar
  Yes
9.3%
No
90.7%

Kitchenette (select rooms)
  Yes
10.3%
No
89.7%

Jacuzzi (select rooms)
  Yes
3.8%
No
96.2%

Complimentary Health Club Pass
  Yes
6.2%
No
93.8%

 
Complimentary High-Speed Internet
  Yes
60.7%
No
39.3%

 
DVD Player
  Yes
6.2%
No
93.8%

 
Complimentary Movie
  Yes
4.1%
No
95.9%

 
Mini-bar
  Yes
9.3%
No
90.7%

Kitchenette (select rooms)
  Yes
10.3%
No
89.7%

Jacuzzi (select rooms)
  Yes
3.8%
No
96.2%

Complimentary Health Club Pass
  Yes
6.2%
No
93.8%


HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
9.8%
No
90.2%

 
Breakfast
  Yes
42.5%
No
57.5%

 
Brunch
  Yes
4.9%
No
95.1%

Lunch
  Yes
5.2%
No
94.8%

Dinner
  Yes
18.6%
No
81.4%

Late Night Cocktails
  Yes
24.8%
No
75.2%

 
Room Service
  Yes
9.8%
No
90.2%

 
Breakfast
  Yes
42.5%
No
57.5%

 
Brunch
  Yes
4.9%
No
95.1%

Lunch
  Yes
5.2%
No
94.8%

Dinner
  Yes
18.6%
No
81.4%

Late Night Cocktails
  Yes
24.8%
No
75.2%

 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
29.2%
Good
28.6%
Fair
8.3%
Poor
1.3%
N/A
32.6%
   
3.27
 
Menu variety
  Excellent
20.7%
Good
27.9%
Fair
9.9%
Poor
1.6%
N/A
39.9%
   
3.13
 
Quality of food
  Excellent
26%
Good
24.1%
Fair
10%
Poor
2.5%
N/A
37.3%
   
3.17

Service Provided
  Excellent
28.8%
Good
13.2%
Fair
3.6%
Poor
1.8%
N/A
24.5%
   
3.46

Promptness of room service delivery
  Excellent
16.4%
Good
5.2%
Fair
1.1%
Poor
1%
N/A
76.3%
   
3.56

Overall restaurant experience
  Excellent
27.2%
Good
26.8%
Fair
7.9%
Poor
2.3%
N/A
35.8%
   
3.23

 
Ambience
  Excellent
29.2%
Good
28.6%
Fair
8.3%
Poor
1.3%
N/A
32.6%
   
3.27
 
Menu variety
  Excellent
20.7%
Good
27.9%
Fair
9.9%
Poor
1.6%
N/A
39.9%
   
3.13
 
Quality of food
  Excellent
26%
Good
24.1%
Fair
10%
Poor
2.5%
N/A
37.3%
   
3.17

Service Provided
  Excellent
28.8%
Good
13.2%
Fair
3.6%
Poor
1.8%
N/A
24.5%
   
3.46

Promptness of room service delivery
  Excellent
16.4%
Good
5.2%
Fair
1.1%
Poor
1%
N/A
76.3%
   
3.56

Overall restaurant experience
  Excellent
27.2%
Good
26.8%
Fair
7.9%
Poor
2.3%
N/A
35.8%
   
3.23