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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
17.9%
Friend
23.2%
Advertisement
0.3%
Travel Agent
1.6%
Company
17.9%
Referral
14.3%
Other
24.8%

What was the purpose of your visit?
  Business
38.4%
Pleasure
49.2%
Group
12.4%

 
Why did you select the Inn at Great Neck?
  Advertising
2.1%
Corporate Policy
9.4%
Repeat Guests
17.3%
Location
35.5%
Airport
0%
Referral
18.6%
Access to NYC
0.7%
Other
16.5%

 
Was this your first stay with us?
  Yes
62.2%
No
37.8%

Would you consider staying again?
  Yes
91.6%
No
8.4%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.2%
No
9.8%
   
0.9

 
How did you hear about the Inn at Great Neck?
  Internet
17.9%
Friend
23.2%
Advertisement
0.3%
Travel Agent
1.6%
Company
17.9%
Referral
14.3%
Other
24.8%

What was the purpose of your visit?
  Business
38.4%
Pleasure
49.2%
Group
12.4%

 
Why did you select the Inn at Great Neck?
  Advertising
2.1%
Corporate Policy
9.4%
Repeat Guests
17.3%
Location
35.5%
Airport
0%
Referral
18.6%
Access to NYC
0.7%
Other
16.5%

 
Was this your first stay with us?
  Yes
62.2%
No
37.8%

Would you consider staying again?
  Yes
91.6%
No
8.4%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.2%
No
9.8%
   
0.9

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
73.3%
Good
20.6%
Fair
4.6%
Poor
1.4%
   
3.66

Welcome you to the Hotel by name?
  Excellent
59.5%
Good
25.5%
Fair
9.1%
Poor
6%
   
3.39

Respond to your need for assistance?
  Excellent
71.5%
Good
19.7%
Fair
5.9%
Poor
2.9%
   
3.6

Maintain professional attitude and appearance?
  Excellent
76.7%
Good
18.8%
Fair
3.4%
Poor
1.1%
   
3.71






Acknowledge you immediately with a smile?
  Excellent
73.3%
Good
20.6%
Fair
4.6%
Poor
1.4%
   
3.66

Welcome you to the Hotel by name?
  Excellent
59.5%
Good
25.5%
Fair
9.1%
Poor
6%
   
3.39

Respond to your need for assistance?
  Excellent
71.5%
Good
19.7%
Fair
5.9%
Poor
2.9%
   
3.6

Maintain professional attitude and appearance?
  Excellent
76.7%
Good
18.8%
Fair
3.4%
Poor
1.1%
   
3.71

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
78%
Good
18.1%
Fair
2.6%
Poor
1.3%
   
3.73

Overall maintenance/condition of room
  Excellent
65.6%
Good
24.1%
Fair
7.1%
Poor
3.2%
   
3.52

Overall satisfaction of guest supplies & amenities
  Excellent
68.7%
Good
23.9%
Fair
5.5%
Poor
1.8%
   
3.6

 
Overall cleanliness of room
  Excellent
78%
Good
18.1%
Fair
2.6%
Poor
1.3%
   
3.73

Overall maintenance/condition of room
  Excellent
65.6%
Good
24.1%
Fair
7.1%
Poor
3.2%
   
3.52

Overall satisfaction of guest supplies & amenities
  Excellent
68.7%
Good
23.9%
Fair
5.5%
Poor
1.8%
   
3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
65.7%
Good
25.2%
Fair
7.1%
Poor
1.9%
   
3.55

Overall, how would you rate the staff?
  Excellent
72.8%
Good
20.6%
Fair
5.4%
Poor
1.2%
   
3.65

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
33.1%
No
66.9%

If so, was it resolved to your satisfaction?
  Yes
69%
No
31%

 
Overall, how would you rate the hotel?
  Excellent
65.7%
Good
25.2%
Fair
7.1%
Poor
1.9%
   
3.55

Overall, how would you rate the staff?
  Excellent
72.8%
Good
20.6%
Fair
5.4%
Poor
1.2%
   
3.65

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
33.1%
No
66.9%

If so, was it resolved to your satisfaction?
  Yes
69%
No
31%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.4%
Good
20.6%
Fair
1.8%
Poor
1.1%
   
3.72

 
Check-In
  Excellent
78%
Good
17.9%
Fair
2.9%
Poor
1.3%
   
3.73

 
Check-Out
  Excellent
80.6%
Good
16.8%
Fair
2%
Poor
0.6%
   
3.73

Valet/Bellman
  Excellent
76.6%
Good
17.9%
Fair
3.8%
Poor
1.7%
   
3.69

Housekeeping
  Excellent
72.5%
Good
21.4%
Fair
3.9%
Poor
2.2%
   
3.64

Business Center
  Excellent
13.2%
Good
7%
Fair
2.2%
Poor
1.8%
N/A
75.9%
   
3.31

Fitness Center
  Excellent
7.7%
Good
3.8%
Fair
3.5%
Poor
5.4%
N/A
79.6%
   
2.68

 
Reservations
  Excellent
76.4%
Good
20.6%
Fair
1.8%
Poor
1.1%
   
3.72

 
Check-In
  Excellent
78%
Good
17.9%
Fair
2.9%
Poor
1.3%
   
3.73

 
Check-Out
  Excellent
80.6%
Good
16.8%
Fair
2%
Poor
0.6%
   
3.73

Valet/Bellman
  Excellent
76.6%
Good
17.9%
Fair
3.8%
Poor
1.7%
   
3.69

Housekeeping
  Excellent
72.5%
Good
21.4%
Fair
3.9%
Poor
2.2%
   
3.64

Business Center
  Excellent
13.2%
Good
7%
Fair
2.2%
Poor
1.8%
N/A
75.9%
   
3.31

Fitness Center
  Excellent
7.7%
Good
3.8%
Fair
3.5%
Poor
5.4%
N/A
79.6%
   
2.68
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
60.9%
No
39.1%

 
DVD Player
  Yes
6.5%
No
93.5%

 
Complimentary Movie
  Yes
4.5%
No
95.5%

 
Mini-bar
  Yes
9.6%
No
90.4%

Kitchenette (select rooms)
  Yes
10.5%
No
89.5%

Jacuzzi (select rooms)
  Yes
4.3%
No
95.7%

Complimentary Health Club Pass
  Yes
6.6%
No
93.4%

 
Complimentary High-Speed Internet
  Yes
60.9%
No
39.1%

 
DVD Player
  Yes
6.5%
No
93.5%

 
Complimentary Movie
  Yes
4.5%
No
95.5%

 
Mini-bar
  Yes
9.6%
No
90.4%

Kitchenette (select rooms)
  Yes
10.5%
No
89.5%

Jacuzzi (select rooms)
  Yes
4.3%
No
95.7%

Complimentary Health Club Pass
  Yes
6.6%
No
93.4%


HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.6%
No
89.4%

 
Breakfast
  Yes
43.3%
No
56.7%

 
Brunch
  Yes
5.2%
No
94.8%

Lunch
  Yes
5.2%
No
94.8%

Dinner
  Yes
19.6%
No
80.4%

Late Night Cocktails
  Yes
24%
No
76%

 
Room Service
  Yes
10.6%
No
89.4%

 
Breakfast
  Yes
43.3%
No
56.7%

 
Brunch
  Yes
5.2%
No
94.8%

Lunch
  Yes
5.2%
No
94.8%

Dinner
  Yes
19.6%
No
80.4%

Late Night Cocktails
  Yes
24%
No
76%

 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
30.7%
Good
28.4%
Fair
8%
Poor
1.3%
N/A
31.7%
   
3.3
 
Menu variety
  Excellent
21.5%
Good
28.8%
Fair
9.3%
Poor
1.4%
N/A
39.1%
   
3.15
 
Quality of food
  Excellent
27.2%
Good
24%
Fair
10%
Poor
2.6%
N/A
36.3%
   
3.19

Service Provided
  Excellent
28%
Good
12%
Fair
3.1%
Poor
1.6%
N/A
22%
   
3.49

Promptness of room service delivery
  Excellent
16.6%
Good
5.6%
Fair
1.1%
Poor
0.9%
N/A
75.8%
   
3.56

Overall restaurant experience
  Excellent
28.4%
Good
27%
Fair
7.4%
Poor
2.3%
N/A
34.9%
   
3.25

 
Ambience
  Excellent
30.7%
Good
28.4%
Fair
8%
Poor
1.3%
N/A
31.7%
   
3.3
 
Menu variety
  Excellent
21.5%
Good
28.8%
Fair
9.3%
Poor
1.4%
N/A
39.1%
   
3.15
 
Quality of food
  Excellent
27.2%
Good
24%
Fair
10%
Poor
2.6%
N/A
36.3%
   
3.19

Service Provided
  Excellent
28%
Good
12%
Fair
3.1%
Poor
1.6%
N/A
22%
   
3.49

Promptness of room service delivery
  Excellent
16.6%
Good
5.6%
Fair
1.1%
Poor
0.9%
N/A
75.8%
   
3.56

Overall restaurant experience
  Excellent
28.4%
Good
27%
Fair
7.4%
Poor
2.3%
N/A
34.9%
   
3.25