| |
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
18.4% |
| Friend |
22.5% |
| Advertisement |
0.2% |
| Travel Agent |
1.9% |
| Company |
19% |
| Referral |
13.9% |
| Other |
24% |
|
| What was the purpose of your visit? |
| |
Business |
39.8% |
| Pleasure |
47.9% |
| Group |
12.4% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
2.4% |
| Corporate Policy |
9.7% |
| Repeat Guests |
18.1% |
| Location |
34.2% |
| Airport |
0% |
| Referral |
18.5% |
| Access to NYC |
0.7% |
| Other |
16.3% |
|
| |
| Was this your first stay with us? |
| |
Yes |
61.3% |
| No |
38.7% |
|
| Would you consider staying again? |
| |
Yes |
92.1% |
| No |
7.9% |
| |
|
0.92 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
90.4% |
| No |
9.6% |
| |
|
0.9 |
|
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
18.4% |
| Friend |
22.5% |
| Advertisement |
0.2% |
| Travel Agent |
1.9% |
| Company |
19% |
| Referral |
13.9% |
| Other |
24% |
|
| What was the purpose of your visit? |
| |
Business |
39.8% |
| Pleasure |
47.9% |
| Group |
12.4% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
2.4% |
| Corporate Policy |
9.7% |
| Repeat Guests |
18.1% |
| Location |
34.2% |
| Airport |
0% |
| Referral |
18.5% |
| Access to NYC |
0.7% |
| Other |
16.3% |
|
| |
| Was this your first stay with us? |
| |
Yes |
61.3% |
| No |
38.7% |
|
| Would you consider staying again? |
| |
Yes |
92.1% |
| No |
7.9% |
| |
|
0.92 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
90.4% |
| No |
9.6% |
| |
|
0.9 |
|
|
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
73.6% |
| Good |
20.4% |
| Fair |
4.7% |
| Poor |
1.4% |
| |
|
3.66 |
| Welcome you to the Hotel by name? |
| |
Excellent |
58.8% |
| Good |
26.2% |
| Fair |
9.3% |
| Poor |
5.7% |
| |
|
3.38 |
| Respond to your need for assistance? |
| |
Excellent |
71.2% |
| Good |
20.4% |
| Fair |
5.4% |
| Poor |
3% |
| |
|
3.6 |
| Maintain professional attitude and appearance? |
| |
Excellent |
76.6% |
| Good |
18.9% |
| Fair |
3.3% |
| Poor |
1.1% |
| |
|
3.71 |
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
73.6% |
| Good |
20.4% |
| Fair |
4.7% |
| Poor |
1.4% |
| |
|
3.66 |
| Welcome you to the Hotel by name? |
| |
Excellent |
58.8% |
| Good |
26.2% |
| Fair |
9.3% |
| Poor |
5.7% |
| |
|
3.38 |
| Respond to your need for assistance? |
| |
Excellent |
71.2% |
| Good |
20.4% |
| Fair |
5.4% |
| Poor |
3% |
| |
|
3.6 |
| Maintain professional attitude and appearance? |
| |
Excellent |
76.6% |
| Good |
18.9% |
| Fair |
3.3% |
| Poor |
1.1% |
| |
|
3.71 |
|
|
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
78.4% |
| Good |
17.9% |
| Fair |
2.6% |
| Poor |
1.1% |
| |
|
3.73 |
| Overall maintenance/condition of room |
| |
Excellent |
65.7% |
| Good |
23.9% |
| Fair |
7% |
| Poor |
3.4% |
| |
|
3.52 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
68.9% |
| Good |
23.8% |
| Fair |
5.3% |
| Poor |
2% |
| |
|
3.6 |
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
78.4% |
| Good |
17.9% |
| Fair |
2.6% |
| Poor |
1.1% |
| |
|
3.73 |
| Overall maintenance/condition of room |
| |
Excellent |
65.7% |
| Good |
23.9% |
| Fair |
7% |
| Poor |
3.4% |
| |
|
3.52 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
68.9% |
| Good |
23.8% |
| Fair |
5.3% |
| Poor |
2% |
| |
|
3.6 |
|
|
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
66% |
| Good |
25.4% |
| Fair |
6.5% |
| Poor |
2.2% |
| |
|
3.55 |
| Overall, how would you rate the staff? |
| |
Excellent |
72.3% |
| Good |
21% |
| Fair |
5.4% |
| Poor |
1.2% |
| |
|
3.64 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
33.7% |
| No |
66.3% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
67.8% |
| No |
32.2% |
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
66% |
| Good |
25.4% |
| Fair |
6.5% |
| Poor |
2.2% |
| |
|
3.55 |
| Overall, how would you rate the staff? |
| |
Excellent |
72.3% |
| Good |
21% |
| Fair |
5.4% |
| Poor |
1.2% |
| |
|
3.64 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
33.7% |
| No |
66.3% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
67.8% |
| No |
32.2% |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
| Reservations |
| |
Excellent |
76.8% |
| Good |
20.5% |
| Fair |
1.7% |
| Poor |
1% |
| |
|
3.73 |
|
| |
| Check-In |
| |
Excellent |
78.3% |
| Good |
17.5% |
| Fair |
3.1% |
| Poor |
1.1% |
| |
|
3.73 |
|
| |
| Check-Out |
| |
Excellent |
80.9% |
| Good |
16.9% |
| Fair |
2.1% |
| Poor |
0.2% |
| |
|
3.73 |
|
| Valet/Bellman |
| |
Excellent |
76.2% |
| Good |
18.6% |
| Fair |
3.5% |
| Poor |
1.7% |
| |
|
3.69 |
|
| Housekeeping |
| |
Excellent |
72.2% |
| Good |
21.9% |
| Fair |
3.7% |
| Poor |
2.2% |
| |
|
3.64 |
|
| Business Center |
| |
Excellent |
13.3% |
| Good |
7.1% |
| Fair |
2% |
| Poor |
2.1% |
| N/A |
75.5% |
| |
|
3.29 |
| Fitness Center |
| |
Excellent |
8% |
| Good |
4.1% |
| Fair |
3.3% |
| Poor |
5.7% |
| N/A |
78.9% |
| |
|
2.68 |
|
|
| |
| Reservations |
| |
Excellent |
76.8% |
| Good |
20.5% |
| Fair |
1.7% |
| Poor |
1% |
| |
|
3.73 |
|
| |
| Check-In |
| |
Excellent |
78.3% |
| Good |
17.5% |
| Fair |
3.1% |
| Poor |
1.1% |
| |
|
3.73 |
|
| |
| Check-Out |
| |
Excellent |
80.9% |
| Good |
16.9% |
| Fair |
2.1% |
| Poor |
0.2% |
| |
|
3.73 |
|
| Valet/Bellman |
| |
Excellent |
76.2% |
| Good |
18.6% |
| Fair |
3.5% |
| Poor |
1.7% |
| |
|
3.69 |
|
| Housekeeping |
| |
Excellent |
72.2% |
| Good |
21.9% |
| Fair |
3.7% |
| Poor |
2.2% |
| |
|
3.64 |
|
| Business Center |
| |
Excellent |
13.3% |
| Good |
7.1% |
| Fair |
2% |
| Poor |
2.1% |
| N/A |
75.5% |
| |
|
3.29 |
| Fitness Center |
| |
Excellent |
8% |
| Good |
4.1% |
| Fair |
3.3% |
| Poor |
5.7% |
| N/A |
78.9% |
| |
|
2.68 |
|
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
59.8% |
| No |
40.2% |
|
| |
| DVD Player |
| |
Yes |
6.5% |
| No |
93.5% |
|
| |
| Complimentary Movie |
| |
Yes |
4.7% |
| No |
95.3% |
|
| |
| Mini-bar |
| |
Yes |
9.8% |
| No |
90.2% |
|
| Kitchenette (select rooms) |
| |
Yes |
10.4% |
| No |
89.6% |
|
| Jacuzzi (select rooms) |
| |
Yes |
4.5% |
| No |
95.5% |
|
| Complimentary Health Club Pass |
| |
Yes |
6.3% |
| No |
93.7% |
|
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
59.8% |
| No |
40.2% |
|
| |
| DVD Player |
| |
Yes |
6.5% |
| No |
93.5% |
|
| |
| Complimentary Movie |
| |
Yes |
4.7% |
| No |
95.3% |
|
| |
| Mini-bar |
| |
Yes |
9.8% |
| No |
90.2% |
|
| Kitchenette (select rooms) |
| |
Yes |
10.4% |
| No |
89.6% |
|
| Jacuzzi (select rooms) |
| |
Yes |
4.5% |
| No |
95.5% |
|
| Complimentary Health Club Pass |
| |
Yes |
6.3% |
| No |
93.7% |
|
|
|
HOTEL LOUNGE & RESTAURANT FOR
|
|
|
HOTEL LOUNGE & RESTAURANT FOR
|
|
| |
| Room Service |
| |
Yes |
10.2% |
| No |
89.8% |
|
| |
| Breakfast |
| |
Yes |
43.7% |
| No |
56.3% |
|
| |
|
|
| Dinner |
| |
Yes |
19.8% |
| No |
80.2% |
|
| Late Night Cocktails |
| |
Yes |
25.5% |
| No |
74.5% |
|
|
| |
| Room Service |
| |
Yes |
10.2% |
| No |
89.8% |
|
| |
| Breakfast |
| |
Yes |
43.7% |
| No |
56.3% |
|
| |
|
|
| Dinner |
| |
Yes |
19.8% |
| No |
80.2% |
|
| Late Night Cocktails |
| |
Yes |
25.5% |
| No |
74.5% |
|
|
| |
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5% |
Rating: 3.3 |
|
|
| |
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5% |
Rating: 3.3 |
|
|
| |
| Ambience |
| |
Excellent |
31.4% |
| Good |
29.3% |
| Fair |
7.5% |
| Poor |
1.6% |
| N/A |
30.2% |
| |
|
3.3 |
|
| |
| Menu variety |
| |
Excellent |
21.1% |
| Good |
30.1% |
| Fair |
9.1% |
| Poor |
1.5% |
| N/A |
38.3% |
| |
|
3.15 |
|
| |
| Quality of food |
| |
Excellent |
27.2% |
| Good |
25.1% |
| Fair |
9.8% |
| Poor |
2.6% |
| N/A |
35.4% |
| |
|
3.19 |
|
| Service Provided |
| |
Excellent |
25.8% |
| Good |
10.7% |
| Fair |
2.7% |
| Poor |
1.2% |
| N/A |
18.2% |
| |
|
3.51 |
|
| Promptness of room service delivery |
| |
Excellent |
17.2% |
| Good |
5.7% |
| Fair |
1% |
| Poor |
0.9% |
| N/A |
75.1% |
| |
|
3.57 |
|
| Overall restaurant experience |
| |
Excellent |
28.9% |
| Good |
27.8% |
| Fair |
7.3% |
| Poor |
2.3% |
| N/A |
33.7% |
| |
|
3.26 |
|
|
| |
| Ambience |
| |
Excellent |
31.4% |
| Good |
29.3% |
| Fair |
7.5% |
| Poor |
1.6% |
| N/A |
30.2% |
| |
|
3.3 |
|
| |
| Menu variety |
| |
Excellent |
21.1% |
| Good |
30.1% |
| Fair |
9.1% |
| Poor |
1.5% |
| N/A |
38.3% |
| |
|
3.15 |
|
| |
| Quality of food |
| |
Excellent |
27.2% |
| Good |
25.1% |
| Fair |
9.8% |
| Poor |
2.6% |
| N/A |
35.4% |
| |
|
3.19 |
|
| Service Provided |
| |
Excellent |
25.8% |
| Good |
10.7% |
| Fair |
2.7% |
| Poor |
1.2% |
| N/A |
18.2% |
| |
|
3.51 |
|
| Promptness of room service delivery |
| |
Excellent |
17.2% |
| Good |
5.7% |
| Fair |
1% |
| Poor |
0.9% |
| N/A |
75.1% |
| |
|
3.57 |
|
| Overall restaurant experience |
| |
Excellent |
28.9% |
| Good |
27.8% |
| Fair |
7.3% |
| Poor |
2.3% |
| N/A |
33.7% |
| |
|
3.26 |
|
|
