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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
18.4%
Friend
22.5%
Advertisement
0.2%
Travel Agent
1.9%
Company
19%
Referral
13.9%
Other
24%

What was the purpose of your visit?
  Business
39.8%
Pleasure
47.9%
Group
12.4%

 
Why did you select the Inn at Great Neck?
  Advertising
2.4%
Corporate Policy
9.7%
Repeat Guests
18.1%
Location
34.2%
Airport
0%
Referral
18.5%
Access to NYC
0.7%
Other
16.3%

 
Was this your first stay with us?
  Yes
61.3%
No
38.7%

Would you consider staying again?
  Yes
92.1%
No
7.9%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.4%
No
9.6%
   
0.9

 
How did you hear about the Inn at Great Neck?
  Internet
18.4%
Friend
22.5%
Advertisement
0.2%
Travel Agent
1.9%
Company
19%
Referral
13.9%
Other
24%

What was the purpose of your visit?
  Business
39.8%
Pleasure
47.9%
Group
12.4%

 
Why did you select the Inn at Great Neck?
  Advertising
2.4%
Corporate Policy
9.7%
Repeat Guests
18.1%
Location
34.2%
Airport
0%
Referral
18.5%
Access to NYC
0.7%
Other
16.3%

 
Was this your first stay with us?
  Yes
61.3%
No
38.7%

Would you consider staying again?
  Yes
92.1%
No
7.9%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.4%
No
9.6%
   
0.9

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
73.6%
Good
20.4%
Fair
4.7%
Poor
1.4%
   
3.66

Welcome you to the Hotel by name?
  Excellent
58.8%
Good
26.2%
Fair
9.3%
Poor
5.7%
   
3.38

Respond to your need for assistance?
  Excellent
71.2%
Good
20.4%
Fair
5.4%
Poor
3%
   
3.6

Maintain professional attitude and appearance?
  Excellent
76.6%
Good
18.9%
Fair
3.3%
Poor
1.1%
   
3.71






Acknowledge you immediately with a smile?
  Excellent
73.6%
Good
20.4%
Fair
4.7%
Poor
1.4%
   
3.66

Welcome you to the Hotel by name?
  Excellent
58.8%
Good
26.2%
Fair
9.3%
Poor
5.7%
   
3.38

Respond to your need for assistance?
  Excellent
71.2%
Good
20.4%
Fair
5.4%
Poor
3%
   
3.6

Maintain professional attitude and appearance?
  Excellent
76.6%
Good
18.9%
Fair
3.3%
Poor
1.1%
   
3.71

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
78.4%
Good
17.9%
Fair
2.6%
Poor
1.1%
   
3.73

Overall maintenance/condition of room
  Excellent
65.7%
Good
23.9%
Fair
7%
Poor
3.4%
   
3.52

Overall satisfaction of guest supplies & amenities
  Excellent
68.9%
Good
23.8%
Fair
5.3%
Poor
2%
   
3.6

 
Overall cleanliness of room
  Excellent
78.4%
Good
17.9%
Fair
2.6%
Poor
1.1%
   
3.73

Overall maintenance/condition of room
  Excellent
65.7%
Good
23.9%
Fair
7%
Poor
3.4%
   
3.52

Overall satisfaction of guest supplies & amenities
  Excellent
68.9%
Good
23.8%
Fair
5.3%
Poor
2%
   
3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
66%
Good
25.4%
Fair
6.5%
Poor
2.2%
   
3.55

Overall, how would you rate the staff?
  Excellent
72.3%
Good
21%
Fair
5.4%
Poor
1.2%
   
3.64

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
33.7%
No
66.3%

If so, was it resolved to your satisfaction?
  Yes
67.8%
No
32.2%

 
Overall, how would you rate the hotel?
  Excellent
66%
Good
25.4%
Fair
6.5%
Poor
2.2%
   
3.55

Overall, how would you rate the staff?
  Excellent
72.3%
Good
21%
Fair
5.4%
Poor
1.2%
   
3.64

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
33.7%
No
66.3%

If so, was it resolved to your satisfaction?
  Yes
67.8%
No
32.2%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.8%
Good
20.5%
Fair
1.7%
Poor
1%
   
3.73

 
Check-In
  Excellent
78.3%
Good
17.5%
Fair
3.1%
Poor
1.1%
   
3.73

 
Check-Out
  Excellent
80.9%
Good
16.9%
Fair
2.1%
Poor
0.2%
   
3.73

Valet/Bellman
  Excellent
76.2%
Good
18.6%
Fair
3.5%
Poor
1.7%
   
3.69

Housekeeping
  Excellent
72.2%
Good
21.9%
Fair
3.7%
Poor
2.2%
   
3.64

Business Center
  Excellent
13.3%
Good
7.1%
Fair
2%
Poor
2.1%
N/A
75.5%
   
3.29

Fitness Center
  Excellent
8%
Good
4.1%
Fair
3.3%
Poor
5.7%
N/A
78.9%
   
2.68

 
Reservations
  Excellent
76.8%
Good
20.5%
Fair
1.7%
Poor
1%
   
3.73

 
Check-In
  Excellent
78.3%
Good
17.5%
Fair
3.1%
Poor
1.1%
   
3.73

 
Check-Out
  Excellent
80.9%
Good
16.9%
Fair
2.1%
Poor
0.2%
   
3.73

Valet/Bellman
  Excellent
76.2%
Good
18.6%
Fair
3.5%
Poor
1.7%
   
3.69

Housekeeping
  Excellent
72.2%
Good
21.9%
Fair
3.7%
Poor
2.2%
   
3.64

Business Center
  Excellent
13.3%
Good
7.1%
Fair
2%
Poor
2.1%
N/A
75.5%
   
3.29

Fitness Center
  Excellent
8%
Good
4.1%
Fair
3.3%
Poor
5.7%
N/A
78.9%
   
2.68
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
59.8%
No
40.2%

 
DVD Player
  Yes
6.5%
No
93.5%

 
Complimentary Movie
  Yes
4.7%
No
95.3%

 
Mini-bar
  Yes
9.8%
No
90.2%

Kitchenette (select rooms)
  Yes
10.4%
No
89.6%

Jacuzzi (select rooms)
  Yes
4.5%
No
95.5%

Complimentary Health Club Pass
  Yes
6.3%
No
93.7%

 
Complimentary High-Speed Internet
  Yes
59.8%
No
40.2%

 
DVD Player
  Yes
6.5%
No
93.5%

 
Complimentary Movie
  Yes
4.7%
No
95.3%

 
Mini-bar
  Yes
9.8%
No
90.2%

Kitchenette (select rooms)
  Yes
10.4%
No
89.6%

Jacuzzi (select rooms)
  Yes
4.5%
No
95.5%

Complimentary Health Club Pass
  Yes
6.3%
No
93.7%


HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.2%
No
89.8%

 
Breakfast
  Yes
43.7%
No
56.3%

 
Brunch
  Yes
5.2%
No
94.8%

Lunch
  Yes
5.6%
No
94.4%

Dinner
  Yes
19.8%
No
80.2%

Late Night Cocktails
  Yes
25.5%
No
74.5%

 
Room Service
  Yes
10.2%
No
89.8%

 
Breakfast
  Yes
43.7%
No
56.3%

 
Brunch
  Yes
5.2%
No
94.8%

Lunch
  Yes
5.6%
No
94.4%

Dinner
  Yes
19.8%
No
80.2%

Late Night Cocktails
  Yes
25.5%
No
74.5%

 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
31.4%
Good
29.3%
Fair
7.5%
Poor
1.6%
N/A
30.2%
   
3.3
 
Menu variety
  Excellent
21.1%
Good
30.1%
Fair
9.1%
Poor
1.5%
N/A
38.3%
   
3.15
 
Quality of food
  Excellent
27.2%
Good
25.1%
Fair
9.8%
Poor
2.6%
N/A
35.4%
   
3.19

Service Provided
  Excellent
25.8%
Good
10.7%
Fair
2.7%
Poor
1.2%
N/A
18.2%
   
3.51

Promptness of room service delivery
  Excellent
17.2%
Good
5.7%
Fair
1%
Poor
0.9%
N/A
75.1%
   
3.57

Overall restaurant experience
  Excellent
28.9%
Good
27.8%
Fair
7.3%
Poor
2.3%
N/A
33.7%
   
3.26

 
Ambience
  Excellent
31.4%
Good
29.3%
Fair
7.5%
Poor
1.6%
N/A
30.2%
   
3.3
 
Menu variety
  Excellent
21.1%
Good
30.1%
Fair
9.1%
Poor
1.5%
N/A
38.3%
   
3.15
 
Quality of food
  Excellent
27.2%
Good
25.1%
Fair
9.8%
Poor
2.6%
N/A
35.4%
   
3.19

Service Provided
  Excellent
25.8%
Good
10.7%
Fair
2.7%
Poor
1.2%
N/A
18.2%
   
3.51

Promptness of room service delivery
  Excellent
17.2%
Good
5.7%
Fair
1%
Poor
0.9%
N/A
75.1%
   
3.57

Overall restaurant experience
  Excellent
28.9%
Good
27.8%
Fair
7.3%
Poor
2.3%
N/A
33.7%
   
3.26