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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
16.6%
Friend
25%
Advertisement
0.3%
Travel Agent
1.2%
Company
16.4%
Referral
14.8%
Other
25.8%

What was the purpose of your visit?
  Business
35.9%
Pleasure
50.2%
Group
13.9%

 
Why did you select the Inn at Great Neck?
  Advertising
1.7%
Corporate Policy
8.5%
Repeat Guests
16.3%
Location
35.3%
Airport
0.1%
Referral
20.2%
Access to NYC
1.1%
Other
17%

 
Was this your first stay with us?
  Yes
63.6%
No
36.4%

Would you consider staying again?
  Yes
91.6%
No
8.4%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.6%
No
9.4%
   
0.91

 
How did you hear about the Inn at Great Neck?
  Internet
16.6%
Friend
25%
Advertisement
0.3%
Travel Agent
1.2%
Company
16.4%
Referral
14.8%
Other
25.8%

What was the purpose of your visit?
  Business
35.9%
Pleasure
50.2%
Group
13.9%

 
Why did you select the Inn at Great Neck?
  Advertising
1.7%
Corporate Policy
8.5%
Repeat Guests
16.3%
Location
35.3%
Airport
0.1%
Referral
20.2%
Access to NYC
1.1%
Other
17%

 
Was this your first stay with us?
  Yes
63.6%
No
36.4%

Would you consider staying again?
  Yes
91.6%
No
8.4%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.6%
No
9.4%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
73.9%
Good
20.4%
Fair
4.2%
Poor
1.5%
   
3.67

Welcome you to the Hotel by name?
  Excellent
60.7%
Good
25.7%
Fair
8.6%
Poor
5.1%
   
3.42

Respond to your need for assistance?
  Excellent
71.8%
Good
19.4%
Fair
5.9%
Poor
2.9%
   
3.6

Maintain professional attitude and appearance?
  Excellent
77.1%
Good
18.8%
Fair
2.9%
Poor
1.1%
   
3.72






Acknowledge you immediately with a smile?
  Excellent
73.9%
Good
20.4%
Fair
4.2%
Poor
1.5%
   
3.67

Welcome you to the Hotel by name?
  Excellent
60.7%
Good
25.7%
Fair
8.6%
Poor
5.1%
   
3.42

Respond to your need for assistance?
  Excellent
71.8%
Good
19.4%
Fair
5.9%
Poor
2.9%
   
3.6

Maintain professional attitude and appearance?
  Excellent
77.1%
Good
18.8%
Fair
2.9%
Poor
1.1%
   
3.72

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
76.5%
Good
19.7%
Fair
2.8%
Poor
1.1%
   
3.72

Overall maintenance/condition of room
  Excellent
65.1%
Good
24.4%
Fair
7.3%
Poor
3.3%
   
3.51

Overall satisfaction of guest supplies & amenities
  Excellent
67.6%
Good
24.4%
Fair
6.1%
Poor
1.9%
   
3.58

 
Overall cleanliness of room
  Excellent
76.5%
Good
19.7%
Fair
2.8%
Poor
1.1%
   
3.72

Overall maintenance/condition of room
  Excellent
65.1%
Good
24.4%
Fair
7.3%
Poor
3.3%
   
3.51

Overall satisfaction of guest supplies & amenities
  Excellent
67.6%
Good
24.4%
Fair
6.1%
Poor
1.9%
   
3.58
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
63.9%
Good
27.4%
Fair
6.8%
Poor
1.9%
   
3.53

Overall, how would you rate the staff?
  Excellent
72.9%
Good
21.4%
Fair
4.4%
Poor
1.3%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.4%
No
67.6%

If so, was it resolved to your satisfaction?
  Yes
68%
No
32%

 
Overall, how would you rate the hotel?
  Excellent
63.9%
Good
27.4%
Fair
6.8%
Poor
1.9%
   
3.53

Overall, how would you rate the staff?
  Excellent
72.9%
Good
21.4%
Fair
4.4%
Poor
1.3%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.4%
No
67.6%

If so, was it resolved to your satisfaction?
  Yes
68%
No
32%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.9%
Good
20.2%
Fair
1.8%
Poor
1.1%
   
3.73

 
Check-In
  Excellent
78.2%
Good
17.8%
Fair
2.7%
Poor
1.3%
   
3.73

 
Check-Out
  Excellent
80.9%
Good
16.7%
Fair
1.8%
Poor
0.6%
   
3.73

Valet/Bellman
  Excellent
75.9%
Good
19%
Fair
3.7%
Poor
1.4%
   
3.69

Housekeeping
  Excellent
71%
Good
22.4%
Fair
4.4%
Poor
2.1%
   
3.62

Business Center
  Excellent
12.7%
Good
6.6%
Fair
2.1%
Poor
1.3%
N/A
77.3%
   
3.36

Fitness Center
  Excellent
7.8%
Good
3.5%
Fair
3.4%
Poor
4.9%
N/A
80.4%
   
2.72

 
Reservations
  Excellent
76.9%
Good
20.2%
Fair
1.8%
Poor
1.1%
   
3.73

 
Check-In
  Excellent
78.2%
Good
17.8%
Fair
2.7%
Poor
1.3%
   
3.73

 
Check-Out
  Excellent
80.9%
Good
16.7%
Fair
1.8%
Poor
0.6%
   
3.73

Valet/Bellman
  Excellent
75.9%
Good
19%
Fair
3.7%
Poor
1.4%
   
3.69

Housekeeping
  Excellent
71%
Good
22.4%
Fair
4.4%
Poor
2.1%
   
3.62

Business Center
  Excellent
12.7%
Good
6.6%
Fair
2.1%
Poor
1.3%
N/A
77.3%
   
3.36

Fitness Center
  Excellent
7.8%
Good
3.5%
Fair
3.4%
Poor
4.9%
N/A
80.4%
   
2.72
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
59.6%
No
40.4%

 
DVD Player
  Yes
5.2%
No
94.8%

 
Complimentary Movie
  Yes
3.6%
No
96.4%

 
Mini-bar
  Yes
9.2%
No
90.8%

Kitchenette (select rooms)
  Yes
10.3%
No
89.7%

Jacuzzi (select rooms)
  Yes
4%
No
96%

Complimentary Health Club Pass
  Yes
5.8%
No
94.2%

 
Complimentary High-Speed Internet
  Yes
59.6%
No
40.4%

 
DVD Player
  Yes
5.2%
No
94.8%

 
Complimentary Movie
  Yes
3.6%
No
96.4%

 
Mini-bar
  Yes
9.2%
No
90.8%

Kitchenette (select rooms)
  Yes
10.3%
No
89.7%

Jacuzzi (select rooms)
  Yes
4%
No
96%

Complimentary Health Club Pass
  Yes
5.8%
No
94.2%


HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.1%
No
89.9%

 
Breakfast
  Yes
41.5%
No
58.5%

 
Brunch
  Yes
5.4%
No
94.6%

Lunch
  Yes
5.3%
No
94.7%

Dinner
  Yes
18.5%
No
81.5%

Late Night Cocktails
  Yes
25.1%
No
74.9%

 
Room Service
  Yes
10.1%
No
89.9%

 
Breakfast
  Yes
41.5%
No
58.5%

 
Brunch
  Yes
5.4%
No
94.6%

Lunch
  Yes
5.3%
No
94.7%

Dinner
  Yes
18.5%
No
81.5%

Late Night Cocktails
  Yes
25.1%
No
74.9%

 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
28.5%
Good
28.1%
Fair
8.5%
Poor
1.3%
N/A
33.6%
   
3.26
 
Menu variety
  Excellent
20.9%
Good
27.3%
Fair
9.9%
Poor
1.8%
N/A
40.1%
   
3.12
 
Quality of food
  Excellent
25.5%
Good
24.6%
Fair
10%
Poor
2.5%
N/A
37.5%
   
3.17

Service Provided
  Excellent
31.1%
Good
14.6%
Fair
3.9%
Poor
1.7%
N/A
27.5%
   
3.46

Promptness of room service delivery
  Excellent
16.5%
Good
5.3%
Fair
1.1%
Poor
1%
N/A
76.2%
   
3.57

Overall restaurant experience
  Excellent
26.9%
Good
26.2%
Fair
7.9%
Poor
2.2%
N/A
36.8%
   
3.23

 
Ambience
  Excellent
28.5%
Good
28.1%
Fair
8.5%
Poor
1.3%
N/A
33.6%
   
3.26
 
Menu variety
  Excellent
20.9%
Good
27.3%
Fair
9.9%
Poor
1.8%
N/A
40.1%
   
3.12
 
Quality of food
  Excellent
25.5%
Good
24.6%
Fair
10%
Poor
2.5%
N/A
37.5%
   
3.17

Service Provided
  Excellent
31.1%
Good
14.6%
Fair
3.9%
Poor
1.7%
N/A
27.5%
   
3.46

Promptness of room service delivery
  Excellent
16.5%
Good
5.3%
Fair
1.1%
Poor
1%
N/A
76.2%
   
3.57

Overall restaurant experience
  Excellent
26.9%
Good
26.2%
Fair
7.9%
Poor
2.2%
N/A
36.8%
   
3.23