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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
16.4%
Friend
25.2%
Advertisement
0.3%
Travel Agent
1.3%
Company
15.8%
Referral
15.4%
Other
25.6%

What was the purpose of your visit?
  Business
35.6%
Pleasure
50.6%
Group
13.8%

 
Why did you select the Inn at Great Neck?
  Advertising
1.6%
Corporate Policy
8.2%
Repeat Guests
16.4%
Location
35.1%
Airport
0.1%
Referral
20.7%
Access to NYC
1%
Other
16.8%

 
Was this your first stay with us?
  Yes
63.7%
No
36.3%

Would you consider staying again?
  Yes
91.5%
No
8.5%
   
0.91

Would you recommend us to a friend or
business associate?
  Yes
90.6%
No
9.4%
   
0.91

 
How did you hear about the Inn at Great Neck?
  Internet
16.4%
Friend
25.2%
Advertisement
0.3%
Travel Agent
1.3%
Company
15.8%
Referral
15.4%
Other
25.6%

What was the purpose of your visit?
  Business
35.6%
Pleasure
50.6%
Group
13.8%

 
Why did you select the Inn at Great Neck?
  Advertising
1.6%
Corporate Policy
8.2%
Repeat Guests
16.4%
Location
35.1%
Airport
0.1%
Referral
20.7%
Access to NYC
1%
Other
16.8%

 
Was this your first stay with us?
  Yes
63.7%
No
36.3%

Would you consider staying again?
  Yes
91.5%
No
8.5%
   
0.91

Would you recommend us to a friend or
business associate?
  Yes
90.6%
No
9.4%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
74%
Good
20.3%
Fair
4.3%
Poor
1.4%
   
3.67

Welcome you to the Hotel by name?
  Excellent
60.9%
Good
25.6%
Fair
8.5%
Poor
4.9%
   
3.43

Respond to your need for assistance?
  Excellent
71.8%
Good
19.5%
Fair
5.7%
Poor
2.9%
   
3.6

Maintain professional attitude and appearance?
  Excellent
77.3%
Good
18.6%
Fair
2.9%
Poor
1.2%
   
3.72






Acknowledge you immediately with a smile?
  Excellent
74%
Good
20.3%
Fair
4.3%
Poor
1.4%
   
3.67

Welcome you to the Hotel by name?
  Excellent
60.9%
Good
25.6%
Fair
8.5%
Poor
4.9%
   
3.43

Respond to your need for assistance?
  Excellent
71.8%
Good
19.5%
Fair
5.7%
Poor
2.9%
   
3.6

Maintain professional attitude and appearance?
  Excellent
77.3%
Good
18.6%
Fair
2.9%
Poor
1.2%
   
3.72

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
76.8%
Good
19.3%
Fair
2.7%
Poor
1.1%
   
3.72

Overall maintenance/condition of room
  Excellent
65.4%
Good
24.3%
Fair
7.1%
Poor
3.3%
   
3.52

Overall satisfaction of guest supplies & amenities
  Excellent
67.8%
Good
24.3%
Fair
6%
Poor
2%
   
3.58

 
Overall cleanliness of room
  Excellent
76.8%
Good
19.3%
Fair
2.7%
Poor
1.1%
   
3.72

Overall maintenance/condition of room
  Excellent
65.4%
Good
24.3%
Fair
7.1%
Poor
3.3%
   
3.52

Overall satisfaction of guest supplies & amenities
  Excellent
67.8%
Good
24.3%
Fair
6%
Poor
2%
   
3.58
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
64.3%
Good
27%
Fair
6.8%
Poor
1.9%
   
3.54

Overall, how would you rate the staff?
  Excellent
73%
Good
21.5%
Fair
4.4%
Poor
1.2%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.2%
No
67.8%

If so, was it resolved to your satisfaction?
  Yes
68%
No
32%

 
Overall, how would you rate the hotel?
  Excellent
64.3%
Good
27%
Fair
6.8%
Poor
1.9%
   
3.54

Overall, how would you rate the staff?
  Excellent
73%
Good
21.5%
Fair
4.4%
Poor
1.2%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.2%
No
67.8%

If so, was it resolved to your satisfaction?
  Yes
68%
No
32%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
77.2%
Good
19.7%
Fair
1.8%
Poor
1.3%
   
3.73

 
Check-In
  Excellent
78.3%
Good
17.5%
Fair
2.7%
Poor
1.4%
   
3.73

 
Check-Out
  Excellent
81.2%
Good
16.4%
Fair
1.7%
Poor
0.7%
   
3.73

Valet/Bellman
  Excellent
76.1%
Good
18.8%
Fair
3.7%
Poor
1.4%
   
3.69

Housekeeping
  Excellent
71.2%
Good
22.3%
Fair
4.4%
Poor
2.1%
   
3.63

Business Center
  Excellent
13.1%
Good
6.4%
Fair
2%
Poor
1.2%
N/A
77.3%
   
3.38

Fitness Center
  Excellent
8%
Good
3.3%
Fair
3.4%
Poor
4.8%
N/A
80.5%
   
2.74

 
Reservations
  Excellent
77.2%
Good
19.7%
Fair
1.8%
Poor
1.3%
   
3.73

 
Check-In
  Excellent
78.3%
Good
17.5%
Fair
2.7%
Poor
1.4%
   
3.73

 
Check-Out
  Excellent
81.2%
Good
16.4%
Fair
1.7%
Poor
0.7%
   
3.73

Valet/Bellman
  Excellent
76.1%
Good
18.8%
Fair
3.7%
Poor
1.4%
   
3.69

Housekeeping
  Excellent
71.2%
Good
22.3%
Fair
4.4%
Poor
2.1%
   
3.63

Business Center
  Excellent
13.1%
Good
6.4%
Fair
2%
Poor
1.2%
N/A
77.3%
   
3.38

Fitness Center
  Excellent
8%
Good
3.3%
Fair
3.4%
Poor
4.8%
N/A
80.5%
   
2.74
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
59.8%
No
40.2%

 
DVD Player
  Yes
5.2%
No
94.8%

 
Complimentary Movie
  Yes
3.5%
No
96.5%

 
Mini-bar
  Yes
8.7%
No
91.3%

Kitchenette (select rooms)
  Yes
10.3%
No
89.7%

Jacuzzi (select rooms)
  Yes
3.9%
No
96.1%

Complimentary Health Club Pass
  Yes
5.7%
No
94.3%

 
Complimentary High-Speed Internet
  Yes
59.8%
No
40.2%

 
DVD Player
  Yes
5.2%
No
94.8%

 
Complimentary Movie
  Yes
3.5%
No
96.5%

 
Mini-bar
  Yes
8.7%
No
91.3%

Kitchenette (select rooms)
  Yes
10.3%
No
89.7%

Jacuzzi (select rooms)
  Yes
3.9%
No
96.1%

Complimentary Health Club Pass
  Yes
5.7%
No
94.3%


HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.2%
No
89.8%

 
Breakfast
  Yes
41.2%
No
58.8%

 
Brunch
  Yes
5.3%
No
94.7%

Lunch
  Yes
5.4%
No
94.6%

Dinner
  Yes
18.1%
No
81.9%

Late Night Cocktails
  Yes
25%
No
75%

 
Room Service
  Yes
10.2%
No
89.8%

 
Breakfast
  Yes
41.2%
No
58.8%

 
Brunch
  Yes
5.3%
No
94.7%

Lunch
  Yes
5.4%
No
94.6%

Dinner
  Yes
18.1%
No
81.9%

Late Night Cocktails
  Yes
25%
No
75%

 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
28.1%
Good
27.9%
Fair
8.4%
Poor
1.3%
N/A
34.4%
   
3.26
 
Menu variety
  Excellent
20.8%
Good
27%
Fair
9.9%
Poor
1.7%
N/A
40.6%
   
3.13
 
Quality of food
  Excellent
25.4%
Good
24.4%
Fair
9.7%
Poor
2.4%
N/A
38.1%
   
3.18

Service Provided
  Excellent
31.1%
Good
14.8%
Fair
3.9%
Poor
1.8%
N/A
28.3%
   
3.46

Promptness of room service delivery
  Excellent
16.5%
Good
5.2%
Fair
1.1%
Poor
0.9%
N/A
76.3%
   
3.57

Overall restaurant experience
  Excellent
26.8%
Good
25.7%
Fair
7.8%
Poor
2.1%
N/A
37.5%
   
3.24

 
Ambience
  Excellent
28.1%
Good
27.9%
Fair
8.4%
Poor
1.3%
N/A
34.4%
   
3.26
 
Menu variety
  Excellent
20.8%
Good
27%
Fair
9.9%
Poor
1.7%
N/A
40.6%
   
3.13
 
Quality of food
  Excellent
25.4%
Good
24.4%
Fair
9.7%
Poor
2.4%
N/A
38.1%
   
3.18

Service Provided
  Excellent
31.1%
Good
14.8%
Fair
3.9%
Poor
1.8%
N/A
28.3%
   
3.46

Promptness of room service delivery
  Excellent
16.5%
Good
5.2%
Fair
1.1%
Poor
0.9%
N/A
76.3%
   
3.57

Overall restaurant experience
  Excellent
26.8%
Good
25.7%
Fair
7.8%
Poor
2.1%
N/A
37.5%
   
3.24