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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
14%
Friend
26.7%
Advertisement
0.3%
Travel Agent
1.1%
Company
15.1%
Referral
16.1%
Other
26.5%

What was the purpose of your visit?
  Business
33.8%
Pleasure
49.6%
Group
16.6%

 
Why did you select the Inn at Great Neck?
  Advertising
1.2%
Corporate Policy
7.3%
Repeat Guests
16.8%
Location
34%
Airport
0.1%
Referral
20.5%
Access to NYC
1.3%
Other
18.7%

 
Was this your first stay with us?
  Yes
64.3%
No
35.7%


Are you interested in greenchoice?
  Yes
0.7%
No
0.9%


Are you interested in Best Western reward points?
  Yes
0.9%
No
1.1%

Would you consider staying again?
  Yes
91.3%
No
8.7%
   
0.91

Would you recommend us to a friend or
business associate?
  Yes
90.7%
No
9.3%
   
0.91

 
How did you hear about the Inn at Great Neck?
  Internet
14%
Friend
26.7%
Advertisement
0.3%
Travel Agent
1.1%
Company
15.1%
Referral
16.1%
Other
26.5%

What was the purpose of your visit?
  Business
33.8%
Pleasure
49.6%
Group
16.6%

 
Why did you select the Inn at Great Neck?
  Advertising
1.2%
Corporate Policy
7.3%
Repeat Guests
16.8%
Location
34%
Airport
0.1%
Referral
20.5%
Access to NYC
1.3%
Other
18.7%

 
Was this your first stay with us?
  Yes
64.3%
No
35.7%


Are you interested in greenchoice?
  Yes
0.7%
No
0.9%


Are you interested in Best Western reward points?
  Yes
0.9%
No
1.1%

Would you consider staying again?
  Yes
91.3%
No
8.7%
   
0.91

Would you recommend us to a friend or
business associate?
  Yes
90.7%
No
9.3%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
73.9%
Good
20.6%
Fair
4.1%
Poor
1.4%
   
3.67

Greet you by name?
  Excellent
60.5%
Good
25.2%
Fair
9.1%
Poor
5.1%
   
3.41

Respond to your need for assistance?
  Excellent
72.6%
Good
18.8%
Fair
5.6%
Poor
3.1%
   
3.61

Maintain professional attitude and appearance?
  Excellent
77.7%
Good
18.1%
Fair
3%
Poor
1.2%
   
3.72






Acknowledge you immediately with a smile?
  Excellent
73.9%
Good
20.6%
Fair
4.1%
Poor
1.4%
   
3.67

Greet you by name?
  Excellent
60.5%
Good
25.2%
Fair
9.1%
Poor
5.1%
   
3.41

Respond to your need for assistance?
  Excellent
72.6%
Good
18.8%
Fair
5.6%
Poor
3.1%
   
3.61

Maintain professional attitude and appearance?
  Excellent
77.7%
Good
18.1%
Fair
3%
Poor
1.2%
   
3.72

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
77.1%
Good
18.7%
Fair
3.1%
Poor
1.1%
   
3.72

Overall maintenance/condition of room
  Excellent
65.9%
Good
23.5%
Fair
7.3%
Poor
3.2%
   
3.52

Overall satisfaction of guest supplies & amenities
  Excellent
68%
Good
23.7%
Fair
6.4%
Poor
1.9%
   
3.58

 
Overall cleanliness of room
  Excellent
77.1%
Good
18.7%
Fair
3.1%
Poor
1.1%
   
3.72

Overall maintenance/condition of room
  Excellent
65.9%
Good
23.5%
Fair
7.3%
Poor
3.2%
   
3.52

Overall satisfaction of guest supplies & amenities
  Excellent
68%
Good
23.7%
Fair
6.4%
Poor
1.9%
   
3.58
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
64.3%
Good
27.4%
Fair
6.3%
Poor
2%
   
3.54

Overall, how would you rate the staff?
  Excellent
72.9%
Good
21.4%
Fair
4.6%
Poor
1.1%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
30.8%
No
69.2%

If so, was it resolved to your satisfaction?
  Yes
68.2%
No
31.8%

 
Overall, how would you rate the hotel?
  Excellent
64.3%
Good
27.4%
Fair
6.3%
Poor
2%
   
3.54

Overall, how would you rate the staff?
  Excellent
72.9%
Good
21.4%
Fair
4.6%
Poor
1.1%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
30.8%
No
69.2%

If so, was it resolved to your satisfaction?
  Yes
68.2%
No
31.8%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.3%
Good
20%
Fair
2.4%
Poor
1.3%
   
3.71

 
Check-In
  Excellent
77.3%
Good
17.6%
Fair
3.2%
Poor
1.9%
   
3.7

 
Check-Out
  Excellent
81.1%
Good
16%
Fair
2.2%
Poor
0.7%
   
3.7

Valet/Bellman
  Excellent
76.1%
Good
18.4%
Fair
4%
Poor
1.5%
   
3.69

Housekeeping
  Excellent
71.8%
Good
21.9%
Fair
4.3%
Poor
2%
   
3.64

Business Center
  Excellent
15%
Good
6.1%
Fair
2.1%
Poor
0.8%
N/A
76%
   
3.47

Fitness Center
  Excellent
9.2%
Good
3.4%
Fair
3.7%
Poor
4.3%
N/A
79.4%
   
2.85

 
Reservations
  Excellent
76.3%
Good
20%
Fair
2.4%
Poor
1.3%
   
3.71

 
Check-In
  Excellent
77.3%
Good
17.6%
Fair
3.2%
Poor
1.9%
   
3.7

 
Check-Out
  Excellent
81.1%
Good
16%
Fair
2.2%
Poor
0.7%
   
3.7

Valet/Bellman
  Excellent
76.1%
Good
18.4%
Fair
4%
Poor
1.5%
   
3.69

Housekeeping
  Excellent
71.8%
Good
21.9%
Fair
4.3%
Poor
2%
   
3.64

Business Center
  Excellent
15%
Good
6.1%
Fair
2.1%
Poor
0.8%
N/A
76%
   
3.47

Fitness Center
  Excellent
9.2%
Good
3.4%
Fair
3.7%
Poor
4.3%
N/A
79.4%
   
2.85
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
62.2%
No
37.8%

 
Complimentary Movie
  Yes
4.1%
No
95.9%

Kitchenette (select rooms)
  Yes
9.7%
No
90.3%

Jacuzzi (select rooms)
  Yes
3.9%
No
96.1%

Complimentary Health Club Pass
  Yes
5.5%
No
94.5%

 
Complimentary High-Speed Internet
  Yes
62.2%
No
37.8%

 
Complimentary Movie
  Yes
4.1%
No
95.9%

Kitchenette (select rooms)
  Yes
9.7%
No
90.3%

Jacuzzi (select rooms)
  Yes
3.9%
No
96.1%

Complimentary Health Club Pass
  Yes
5.5%
No
94.5%


BRASSERIE AMERICANA LOUNGE & RESTAURANT FOR

BRASSERIE AMERICANA LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.3%
No
89.7%

 
Breakfast
  Yes
40.6%
No
59.4%

 
Brunch
  Yes
5%
No
95%

Lunch
  Yes
5.1%
No
94.9%

Dinner
  Yes
17.1%
No
82.9%

Late Night Cocktails
  Yes
26.5%
No
73.5%

 
Room Service
  Yes
10.3%
No
89.7%

 
Breakfast
  Yes
40.6%
No
59.4%

 
Brunch
  Yes
5%
No
95%

Lunch
  Yes
5.1%
No
94.9%

Dinner
  Yes
17.1%
No
82.9%

Late Night Cocktails
  Yes
26.5%
No
73.5%

 
ATMOSPHERE
Average: 82.5%
Rating: 3.3
 
ATMOSPHERE
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
29.1%
Good
26.6%
Fair
7.4%
Poor
1.3%
N/A
35.6%
   
3.3
 
Menu variety
  Excellent
21.7%
Good
25.7%
Fair
9.5%
Poor
1.6%
N/A
41.5%
   
3.15
 
Quality of food
  Excellent
25.9%
Good
23.3%
Fair
9%
Poor
2.1%
N/A
39.6%
   
3.21

Promptness of room service delivery
  Excellent
17.1%
Good
5.7%
Fair
1.3%
Poor
1%
N/A
74.9%
   
3.55

Overall restaurant experience
  Excellent
27.4%
Good
25%
Fair
6.9%
Poor
2.1%
N/A
38.6%
   
3.26

 
Ambience
  Excellent
29.1%
Good
26.6%
Fair
7.4%
Poor
1.3%
N/A
35.6%
   
3.3
 
Menu variety
  Excellent
21.7%
Good
25.7%
Fair
9.5%
Poor
1.6%
N/A
41.5%
   
3.15
 
Quality of food
  Excellent
25.9%
Good
23.3%
Fair
9%
Poor
2.1%
N/A
39.6%
   
3.21

Promptness of room service delivery
  Excellent
17.1%
Good
5.7%
Fair
1.3%
Poor
1%
N/A
74.9%
   
3.55

Overall restaurant experience
  Excellent
27.4%
Good
25%
Fair
6.9%
Poor
2.1%
N/A
38.6%
   
3.26