| |
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
18% |
| Friend |
20.3% |
| Advertisement |
0% |
| Travel Agent |
1.2% |
| Company |
23% |
| Referral |
15.2% |
| Other |
22.3% |
|
| What was the purpose of your visit? |
| |
Business |
47.7% |
| Pleasure |
41.8% |
| Group |
10.5% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
3.9% |
| Corporate Policy |
11.3% |
| Repeat Guests |
22.3% |
| Location |
29.7% |
| Airport |
0% |
| Referral |
19.5% |
| Access to NYC |
0.4% |
| Other |
12.9% |
|
| |
| Was this your first stay with us? |
| |
Yes |
56.3% |
| No |
43.8% |
|
| Would you consider staying again? |
| |
Yes |
93.8% |
| No |
6.3% |
| |
|
0.94 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
92.2% |
| No |
7.8% |
| |
|
0.92 |
|
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
18% |
| Friend |
20.3% |
| Advertisement |
0% |
| Travel Agent |
1.2% |
| Company |
23% |
| Referral |
15.2% |
| Other |
22.3% |
|
| What was the purpose of your visit? |
| |
Business |
47.7% |
| Pleasure |
41.8% |
| Group |
10.5% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
3.9% |
| Corporate Policy |
11.3% |
| Repeat Guests |
22.3% |
| Location |
29.7% |
| Airport |
0% |
| Referral |
19.5% |
| Access to NYC |
0.4% |
| Other |
12.9% |
|
| |
| Was this your first stay with us? |
| |
Yes |
56.3% |
| No |
43.8% |
|
| Would you consider staying again? |
| |
Yes |
93.8% |
| No |
6.3% |
| |
|
0.94 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
92.2% |
| No |
7.8% |
| |
|
0.92 |
|
|
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
73.4% |
| Good |
21.9% |
| Fair |
4.3% |
| Poor |
0.4% |
| |
|
3.68 |
| Greet you by name? |
| |
Excellent |
52% |
| Good |
34% |
| Fair |
10.5% |
| Poor |
3.5% |
| |
|
3.34 |
| Respond to your need for assistance? |
| |
Excellent |
69.9% |
| Good |
23.8% |
| Fair |
5.5% |
| Poor |
0.8% |
| |
|
3.63 |
| Maintain professional attitude and appearance? |
| |
Excellent |
75% |
| Good |
21.9% |
| Fair |
2% |
| Poor |
1.2% |
| |
|
3.71 |
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
73.4% |
| Good |
21.9% |
| Fair |
4.3% |
| Poor |
0.4% |
| |
|
3.68 |
| Greet you by name? |
| |
Excellent |
52% |
| Good |
34% |
| Fair |
10.5% |
| Poor |
3.5% |
| |
|
3.34 |
| Respond to your need for assistance? |
| |
Excellent |
69.9% |
| Good |
23.8% |
| Fair |
5.5% |
| Poor |
0.8% |
| |
|
3.63 |
| Maintain professional attitude and appearance? |
| |
Excellent |
75% |
| Good |
21.9% |
| Fair |
2% |
| Poor |
1.2% |
| |
|
3.71 |
|
|
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
77.7% |
| Good |
19.1% |
| Fair |
2.7% |
| Poor |
0.4% |
| |
|
3.74 |
| Overall maintenance/condition of room |
| |
Excellent |
67.6% |
| Good |
23.8% |
| Fair |
5.9% |
| Poor |
2.7% |
| |
|
3.56 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
68.8% |
| Good |
23.4% |
| Fair |
6.3% |
| Poor |
1.6% |
| |
|
3.59 |
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
77.7% |
| Good |
19.1% |
| Fair |
2.7% |
| Poor |
0.4% |
| |
|
3.74 |
| Overall maintenance/condition of room |
| |
Excellent |
67.6% |
| Good |
23.8% |
| Fair |
5.9% |
| Poor |
2.7% |
| |
|
3.56 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
68.8% |
| Good |
23.4% |
| Fair |
6.3% |
| Poor |
1.6% |
| |
|
3.59 |
|
|
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
65.6% |
| Good |
27.3% |
| Fair |
5.5% |
| Poor |
1.6% |
| |
|
3.57 |
| Overall, how would you rate the staff? |
| |
Excellent |
72.7% |
| Good |
23% |
| Fair |
3.1% |
| Poor |
1.2% |
| |
|
3.67 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
34% |
| No |
66% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
74.7% |
| No |
25.3% |
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
65.6% |
| Good |
27.3% |
| Fair |
5.5% |
| Poor |
1.6% |
| |
|
3.57 |
| Overall, how would you rate the staff? |
| |
Excellent |
72.7% |
| Good |
23% |
| Fair |
3.1% |
| Poor |
1.2% |
| |
|
3.67 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
34% |
| No |
66% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
74.7% |
| No |
25.3% |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
| Reservations |
| |
Excellent |
78.9% |
| Good |
19.9% |
| Fair |
0.8% |
| Poor |
0.4% |
| |
|
3.77 |
|
| |
| Check-In |
| |
Excellent |
77.7% |
| Good |
19.9% |
| Fair |
2% |
| Poor |
0.4% |
| |
|
3.75 |
|
| |
| Check-Out |
| |
Excellent |
82% |
| Good |
16.4% |
| Fair |
1.6% |
| Poor |
0% |
| |
|
3.75 |
|
| Valet/Bellman |
| |
Excellent |
75.4% |
| Good |
20.7% |
| Fair |
2.7% |
| Poor |
1.2% |
| |
|
3.7 |
|
| Housekeeping |
| |
Excellent |
72.7% |
| Good |
23% |
| Fair |
2% |
| Poor |
2.3% |
| |
|
3.66 |
|
| Business Center |
| |
Excellent |
10.5% |
| Good |
10.2% |
| Fair |
3.9% |
| Poor |
0.8% |
| N/A |
74.6% |
| |
|
3.2 |
| Fitness Center |
| |
Excellent |
7.8% |
| Good |
5.9% |
| Fair |
5.1% |
| Poor |
7% |
| N/A |
74.2% |
| |
|
2.56 |
|
|
| |
| Reservations |
| |
Excellent |
78.9% |
| Good |
19.9% |
| Fair |
0.8% |
| Poor |
0.4% |
| |
|
3.77 |
|
| |
| Check-In |
| |
Excellent |
77.7% |
| Good |
19.9% |
| Fair |
2% |
| Poor |
0.4% |
| |
|
3.75 |
|
| |
| Check-Out |
| |
Excellent |
82% |
| Good |
16.4% |
| Fair |
1.6% |
| Poor |
0% |
| |
|
3.75 |
|
| Valet/Bellman |
| |
Excellent |
75.4% |
| Good |
20.7% |
| Fair |
2.7% |
| Poor |
1.2% |
| |
|
3.7 |
|
| Housekeeping |
| |
Excellent |
72.7% |
| Good |
23% |
| Fair |
2% |
| Poor |
2.3% |
| |
|
3.66 |
|
| Business Center |
| |
Excellent |
10.5% |
| Good |
10.2% |
| Fair |
3.9% |
| Poor |
0.8% |
| N/A |
74.6% |
| |
|
3.2 |
| Fitness Center |
| |
Excellent |
7.8% |
| Good |
5.9% |
| Fair |
5.1% |
| Poor |
7% |
| N/A |
74.2% |
| |
|
2.56 |
|
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
63.3% |
| No |
36.7% |
|
| |
| DVD Player |
| |
Yes |
7.8% |
| No |
92.2% |
|
| |
| Complimentary Movie |
| |
Yes |
6.3% |
| No |
93.8% |
|
| |
| Mini-bar |
| |
Yes |
14.5% |
| No |
85.5% |
|
| Kitchenette (select rooms) |
| |
Yes |
9.8% |
| No |
90.2% |
|
| Jacuzzi (select rooms) |
| |
Yes |
5.5% |
| No |
94.5% |
|
| Complimentary Health Club Pass |
| |
Yes |
6.6% |
| No |
93.4% |
|
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
63.3% |
| No |
36.7% |
|
| |
| DVD Player |
| |
Yes |
7.8% |
| No |
92.2% |
|
| |
| Complimentary Movie |
| |
Yes |
6.3% |
| No |
93.8% |
|
| |
| Mini-bar |
| |
Yes |
14.5% |
| No |
85.5% |
|
| Kitchenette (select rooms) |
| |
Yes |
9.8% |
| No |
90.2% |
|
| Jacuzzi (select rooms) |
| |
Yes |
5.5% |
| No |
94.5% |
|
| Complimentary Health Club Pass |
| |
Yes |
6.6% |
| No |
93.4% |
|
|
|
GIRAFFE ROOM LOUNGE & RESTAURANT FOR
|
|
|
GIRAFFE ROOM LOUNGE & RESTAURANT FOR
|
|
| |
| Room Service |
| |
Yes |
10.9% |
| No |
89.1% |
|
| |
| Breakfast |
| |
Yes |
44.9% |
| No |
55.1% |
|
| |
|
|
| Dinner |
| |
Yes |
19.9% |
| No |
80.1% |
|
| Late Night Cocktails |
| |
Yes |
29.7% |
| No |
70.3% |
|
|
| |
| Room Service |
| |
Yes |
10.9% |
| No |
89.1% |
|
| |
| Breakfast |
| |
Yes |
44.9% |
| No |
55.1% |
|
| |
|
|
| Dinner |
| |
Yes |
19.9% |
| No |
80.1% |
|
| Late Night Cocktails |
| |
Yes |
29.7% |
| No |
70.3% |
|
|
|
|
| |
| Ambience |
| |
Excellent |
30.5% |
| Good |
32.8% |
| Fair |
8.2% |
| Poor |
1.2% |
| N/A |
27.3% |
| |
|
3.27 |
|
| |
| Menu variety |
| |
Excellent |
19.9% |
| Good |
34% |
| Fair |
10.2% |
| Poor |
0.8% |
| N/A |
35.2% |
| |
|
3.13 |
|
| |
| Quality of food |
| |
Excellent |
23% |
| Good |
27.3% |
| Fair |
10.2% |
| Poor |
3.5% |
| N/A |
35.9% |
| |
|
3.09 |
|
| Promptness of room service delivery |
| |
Excellent |
19.1% |
| Good |
8.2% |
| Fair |
1.6% |
| Poor |
1.6% |
| N/A |
69.5% |
| |
|
3.47 |
|
| Overall restaurant experience |
| |
Excellent |
26.6% |
| Good |
30.5% |
| Fair |
9% |
| Poor |
3.1% |
| N/A |
30.9% |
| |
|
3.16 |
|
|
| |
| Ambience |
| |
Excellent |
30.5% |
| Good |
32.8% |
| Fair |
8.2% |
| Poor |
1.2% |
| N/A |
27.3% |
| |
|
3.27 |
|
| |
| Menu variety |
| |
Excellent |
19.9% |
| Good |
34% |
| Fair |
10.2% |
| Poor |
0.8% |
| N/A |
35.2% |
| |
|
3.13 |
|
| |
| Quality of food |
| |
Excellent |
23% |
| Good |
27.3% |
| Fair |
10.2% |
| Poor |
3.5% |
| N/A |
35.9% |
| |
|
3.09 |
|
| Promptness of room service delivery |
| |
Excellent |
19.1% |
| Good |
8.2% |
| Fair |
1.6% |
| Poor |
1.6% |
| N/A |
69.5% |
| |
|
3.47 |
|
| Overall restaurant experience |
| |
Excellent |
26.6% |
| Good |
30.5% |
| Fair |
9% |
| Poor |
3.1% |
| N/A |
30.9% |
| |
|
3.16 |
|
|
