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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
14.8%
Friend
26.7%
Advertisement
0.4%
Travel Agent
1.4%
Company
15.3%
Referral
16%
Other
25.4%

What was the purpose of your visit?
  Business
34.5%
Pleasure
50.7%
Group
14.8%

 
Why did you select the Inn at Great Neck?
  Advertising
1.3%
Corporate Policy
7.5%
Repeat Guests
16.7%
Location
35.4%
Airport
0.2%
Referral
20.5%
Access to NYC
1.2%
Other
17.3%

 
Was this your first stay with us?
  Yes
64%
No
36%

Would you consider staying again?
  Yes
91.8%
No
8.2%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.9%
No
9.1%
   
0.91

 
How did you hear about the Inn at Great Neck?
  Internet
14.8%
Friend
26.7%
Advertisement
0.4%
Travel Agent
1.4%
Company
15.3%
Referral
16%
Other
25.4%

What was the purpose of your visit?
  Business
34.5%
Pleasure
50.7%
Group
14.8%

 
Why did you select the Inn at Great Neck?
  Advertising
1.3%
Corporate Policy
7.5%
Repeat Guests
16.7%
Location
35.4%
Airport
0.2%
Referral
20.5%
Access to NYC
1.2%
Other
17.3%

 
Was this your first stay with us?
  Yes
64%
No
36%

Would you consider staying again?
  Yes
91.8%
No
8.2%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.9%
No
9.1%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
74.2%
Good
20.3%
Fair
4.2%
Poor
1.4%
   
3.67

Greet you by name?
  Excellent
60.4%
Good
25.5%
Fair
9%
Poor
5.1%
   
3.41

Respond to your need for assistance?
  Excellent
72.7%
Good
18.6%
Fair
5.8%
Poor
2.9%
   
3.61

Maintain professional attitude and appearance?
  Excellent
78%
Good
18%
Fair
3%
Poor
1%
   
3.73






Acknowledge you immediately with a smile?
  Excellent
74.2%
Good
20.3%
Fair
4.2%
Poor
1.4%
   
3.67

Greet you by name?
  Excellent
60.4%
Good
25.5%
Fair
9%
Poor
5.1%
   
3.41

Respond to your need for assistance?
  Excellent
72.7%
Good
18.6%
Fair
5.8%
Poor
2.9%
   
3.61

Maintain professional attitude and appearance?
  Excellent
78%
Good
18%
Fair
3%
Poor
1%
   
3.73

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
77.9%
Good
18.3%
Fair
2.8%
Poor
1%
   
3.73

Overall maintenance/condition of room
  Excellent
66.6%
Good
23.7%
Fair
6.8%
Poor
2.8%
   
3.54

Overall satisfaction of guest supplies & amenities
  Excellent
68.4%
Good
23.7%
Fair
6.2%
Poor
1.8%
   
3.59

 
Overall cleanliness of room
  Excellent
77.9%
Good
18.3%
Fair
2.8%
Poor
1%
   
3.73

Overall maintenance/condition of room
  Excellent
66.6%
Good
23.7%
Fair
6.8%
Poor
2.8%
   
3.54

Overall satisfaction of guest supplies & amenities
  Excellent
68.4%
Good
23.7%
Fair
6.2%
Poor
1.8%
   
3.59
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
64.5%
Good
27.5%
Fair
6.2%
Poor
1.8%
   
3.55

Overall, how would you rate the staff?
  Excellent
72.8%
Good
21.7%
Fair
4.4%
Poor
1.1%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
31.4%
No
68.6%

If so, was it resolved to your satisfaction?
  Yes
68.6%
No
31.4%

 
Overall, how would you rate the hotel?
  Excellent
64.5%
Good
27.5%
Fair
6.2%
Poor
1.8%
   
3.55

Overall, how would you rate the staff?
  Excellent
72.8%
Good
21.7%
Fair
4.4%
Poor
1.1%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
31.4%
No
68.6%

If so, was it resolved to your satisfaction?
  Yes
68.6%
No
31.4%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.6%
Good
19.9%
Fair
2.2%
Poor
1.3%
   
3.72

 
Check-In
  Excellent
77.6%
Good
17.4%
Fair
3.3%
Poor
1.8%
   
3.71

 
Check-Out
  Excellent
81.1%
Good
16.2%
Fair
2%
Poor
0.7%
   
3.71

Valet/Bellman
  Excellent
76.2%
Good
18.4%
Fair
3.9%
Poor
1.5%
   
3.69

Housekeeping
  Excellent
71.7%
Good
22%
Fair
4.2%
Poor
2%
   
3.63

Business Center
  Excellent
14.5%
Good
6.5%
Fair
2%
Poor
0.9%
N/A
76.1%
   
3.45

Fitness Center
  Excellent
8.3%
Good
3.3%
Fair
3.7%
Poor
4.2%
N/A
80.5%
   
2.8

 
Reservations
  Excellent
76.6%
Good
19.9%
Fair
2.2%
Poor
1.3%
   
3.72

 
Check-In
  Excellent
77.6%
Good
17.4%
Fair
3.3%
Poor
1.8%
   
3.71

 
Check-Out
  Excellent
81.1%
Good
16.2%
Fair
2%
Poor
0.7%
   
3.71

Valet/Bellman
  Excellent
76.2%
Good
18.4%
Fair
3.9%
Poor
1.5%
   
3.69

Housekeeping
  Excellent
71.7%
Good
22%
Fair
4.2%
Poor
2%
   
3.63

Business Center
  Excellent
14.5%
Good
6.5%
Fair
2%
Poor
0.9%
N/A
76.1%
   
3.45

Fitness Center
  Excellent
8.3%
Good
3.3%
Fair
3.7%
Poor
4.2%
N/A
80.5%
   
2.8
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
61.4%
No
38.6%

 
DVD Player
  Yes
5.8%
No
94.2%

 
Complimentary Movie
  Yes
3.9%
No
96.1%

 
Mini-bar
  Yes
7.8%
No
92.2%

Kitchenette (select rooms)
  Yes
9.6%
No
90.4%

Jacuzzi (select rooms)
  Yes
3.8%
No
96.2%

Complimentary Health Club Pass
  Yes
5.5%
No
94.5%

 
Complimentary High-Speed Internet
  Yes
61.4%
No
38.6%

 
DVD Player
  Yes
5.8%
No
94.2%

 
Complimentary Movie
  Yes
3.9%
No
96.1%

 
Mini-bar
  Yes
7.8%
No
92.2%

Kitchenette (select rooms)
  Yes
9.6%
No
90.4%

Jacuzzi (select rooms)
  Yes
3.8%
No
96.2%

Complimentary Health Club Pass
  Yes
5.5%
No
94.5%


GIRAFFE ROOM LOUNGE & RESTAURANT FOR

GIRAFFE ROOM LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.8%
No
89.2%

 
Breakfast
  Yes
39.9%
No
60.1%

 
Brunch
  Yes
5.1%
No
94.9%

Lunch
  Yes
5.1%
No
94.9%

Dinner
  Yes
16.7%
No
83.3%

Late Night Cocktails
  Yes
25.4%
No
74.6%

 
Room Service
  Yes
10.8%
No
89.2%

 
Breakfast
  Yes
39.9%
No
60.1%

 
Brunch
  Yes
5.1%
No
94.9%

Lunch
  Yes
5.1%
No
94.9%

Dinner
  Yes
16.7%
No
83.3%

Late Night Cocktails
  Yes
25.4%
No
74.6%

 
ATMOSPHERE
Average: 82.5%
Rating: 3.3
 
ATMOSPHERE
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
29.2%
Good
27.2%
Fair
7.7%
Poor
1.2%
N/A
34.6%
   
3.29
 
Menu variety
  Excellent
21.6%
Good
26%
Fair
9.8%
Poor
1.6%
N/A
41%
   
3.14
 
Quality of food
  Excellent
25.6%
Good
23.4%
Fair
9.4%
Poor
2.3%
N/A
39.3%
   
3.19

Promptness of room service delivery
  Excellent
17.3%
Good
5.7%
Fair
1.3%
Poor
1.1%
N/A
74.7%
   
3.55

Overall restaurant experience
  Excellent
27.5%
Good
25.1%
Fair
7.2%
Poor
2.3%
N/A
37.9%
   
3.25

 
Ambience
  Excellent
29.2%
Good
27.2%
Fair
7.7%
Poor
1.2%
N/A
34.6%
   
3.29
 
Menu variety
  Excellent
21.6%
Good
26%
Fair
9.8%
Poor
1.6%
N/A
41%
   
3.14
 
Quality of food
  Excellent
25.6%
Good
23.4%
Fair
9.4%
Poor
2.3%
N/A
39.3%
   
3.19

Promptness of room service delivery
  Excellent
17.3%
Good
5.7%
Fair
1.3%
Poor
1.1%
N/A
74.7%
   
3.55

Overall restaurant experience
  Excellent
27.5%
Good
25.1%
Fair
7.2%
Poor
2.3%
N/A
37.9%
   
3.25