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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
14.7%
Friend
26.7%
Advertisement
0.3%
Travel Agent
1.3%
Company
15.4%
Referral
15.9%
Other
25.7%

What was the purpose of your visit?
  Business
34.4%
Pleasure
50.2%
Group
15.4%

 
Why did you select the Inn at Great Neck?
  Advertising
1.3%
Corporate Policy
7.5%
Repeat Guests
16.5%
Location
34.9%
Airport
0.2%
Referral
20.4%
Access to NYC
1.2%
Other
18%

 
Was this your first stay with us?
  Yes
64.4%
No
35.6%

Would you consider staying again?
  Yes
91.8%
No
8.2%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.9%
No
9.1%
   
0.91

 
How did you hear about the Inn at Great Neck?
  Internet
14.7%
Friend
26.7%
Advertisement
0.3%
Travel Agent
1.3%
Company
15.4%
Referral
15.9%
Other
25.7%

What was the purpose of your visit?
  Business
34.4%
Pleasure
50.2%
Group
15.4%

 
Why did you select the Inn at Great Neck?
  Advertising
1.3%
Corporate Policy
7.5%
Repeat Guests
16.5%
Location
34.9%
Airport
0.2%
Referral
20.4%
Access to NYC
1.2%
Other
18%

 
Was this your first stay with us?
  Yes
64.4%
No
35.6%

Would you consider staying again?
  Yes
91.8%
No
8.2%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.9%
No
9.1%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
74.2%
Good
20.3%
Fair
4.2%
Poor
1.3%
   
3.67

Greet you by name?
  Excellent
60.3%
Good
25.6%
Fair
8.9%
Poor
5.1%
   
3.41

Respond to your need for assistance?
  Excellent
72.8%
Good
18.6%
Fair
5.7%
Poor
2.9%
   
3.61

Maintain professional attitude and appearance?
  Excellent
78%
Good
18.1%
Fair
2.9%
Poor
1%
   
3.73






Acknowledge you immediately with a smile?
  Excellent
74.2%
Good
20.3%
Fair
4.2%
Poor
1.3%
   
3.67

Greet you by name?
  Excellent
60.3%
Good
25.6%
Fair
8.9%
Poor
5.1%
   
3.41

Respond to your need for assistance?
  Excellent
72.8%
Good
18.6%
Fair
5.7%
Poor
2.9%
   
3.61

Maintain professional attitude and appearance?
  Excellent
78%
Good
18.1%
Fair
2.9%
Poor
1%
   
3.73

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
77.8%
Good
18.3%
Fair
2.9%
Poor
1%
   
3.73

Overall maintenance/condition of room
  Excellent
66.9%
Good
23.5%
Fair
6.7%
Poor
2.8%
   
3.55

Overall satisfaction of guest supplies & amenities
  Excellent
68.5%
Good
23.4%
Fair
6.3%
Poor
1.8%
   
3.59

 
Overall cleanliness of room
  Excellent
77.8%
Good
18.3%
Fair
2.9%
Poor
1%
   
3.73

Overall maintenance/condition of room
  Excellent
66.9%
Good
23.5%
Fair
6.7%
Poor
2.8%
   
3.55

Overall satisfaction of guest supplies & amenities
  Excellent
68.5%
Good
23.4%
Fair
6.3%
Poor
1.8%
   
3.59
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
64.6%
Good
27.4%
Fair
6.1%
Poor
1.9%
   
3.55

Overall, how would you rate the staff?
  Excellent
72.8%
Good
21.9%
Fair
4.3%
Poor
1.1%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
31%
No
69%

If so, was it resolved to your satisfaction?
  Yes
68.1%
No
31.9%

 
Overall, how would you rate the hotel?
  Excellent
64.6%
Good
27.4%
Fair
6.1%
Poor
1.9%
   
3.55

Overall, how would you rate the staff?
  Excellent
72.8%
Good
21.9%
Fair
4.3%
Poor
1.1%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
31%
No
69%

If so, was it resolved to your satisfaction?
  Yes
68.1%
No
31.9%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.3%
Good
20.1%
Fair
2.2%
Poor
1.4%
   
3.71

 
Check-In
  Excellent
77.4%
Good
17.6%
Fair
3.2%
Poor
1.7%
   
3.71

 
Check-Out
  Excellent
81%
Good
16.2%
Fair
2.1%
Poor
0.7%
   
3.71

Valet/Bellman
  Excellent
76.2%
Good
18.4%
Fair
3.8%
Poor
1.5%
   
3.69

Housekeeping
  Excellent
71.7%
Good
22%
Fair
4.3%
Poor
2%
   
3.63

Business Center
  Excellent
14.8%
Good
6.5%
Fair
2%
Poor
0.9%
N/A
75.8%
   
3.45

Fitness Center
  Excellent
8.4%
Good
3.3%
Fair
3.8%
Poor
4.5%
N/A
80.1%
   
2.79

 
Reservations
  Excellent
76.3%
Good
20.1%
Fair
2.2%
Poor
1.4%
   
3.71

 
Check-In
  Excellent
77.4%
Good
17.6%
Fair
3.2%
Poor
1.7%
   
3.71

 
Check-Out
  Excellent
81%
Good
16.2%
Fair
2.1%
Poor
0.7%
   
3.71

Valet/Bellman
  Excellent
76.2%
Good
18.4%
Fair
3.8%
Poor
1.5%
   
3.69

Housekeeping
  Excellent
71.7%
Good
22%
Fair
4.3%
Poor
2%
   
3.63

Business Center
  Excellent
14.8%
Good
6.5%
Fair
2%
Poor
0.9%
N/A
75.8%
   
3.45

Fitness Center
  Excellent
8.4%
Good
3.3%
Fair
3.8%
Poor
4.5%
N/A
80.1%
   
2.79
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
61.2%
No
38.8%

 
DVD Player
  Yes
5.7%
No
94.3%

 
Complimentary Movie
  Yes
3.9%
No
96.1%

 
Mini-bar
  Yes
7.6%
No
92.4%

Kitchenette (select rooms)
  Yes
9.7%
No
90.3%

Jacuzzi (select rooms)
  Yes
3.9%
No
96.1%

Complimentary Health Club Pass
  Yes
5.6%
No
94.4%

 
Complimentary High-Speed Internet
  Yes
61.2%
No
38.8%

 
DVD Player
  Yes
5.7%
No
94.3%

 
Complimentary Movie
  Yes
3.9%
No
96.1%

 
Mini-bar
  Yes
7.6%
No
92.4%

Kitchenette (select rooms)
  Yes
9.7%
No
90.3%

Jacuzzi (select rooms)
  Yes
3.9%
No
96.1%

Complimentary Health Club Pass
  Yes
5.6%
No
94.4%


GIRAFFE ROOM LOUNGE & RESTAURANT FOR

GIRAFFE ROOM LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.9%
No
89.1%

 
Breakfast
  Yes
39.8%
No
60.2%

 
Brunch
  Yes
5.2%
No
94.8%

Lunch
  Yes
5.1%
No
94.9%

Dinner
  Yes
17%
No
83%

Late Night Cocktails
  Yes
25.8%
No
74.2%

 
Room Service
  Yes
10.9%
No
89.1%

 
Breakfast
  Yes
39.8%
No
60.2%

 
Brunch
  Yes
5.2%
No
94.8%

Lunch
  Yes
5.1%
No
94.9%

Dinner
  Yes
17%
No
83%

Late Night Cocktails
  Yes
25.8%
No
74.2%

 
ATMOSPHERE
Average: 82.5%
Rating: 3.3
 
ATMOSPHERE
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
29%
Good
27.1%
Fair
7.6%
Poor
1.3%
N/A
35.1%
   
3.29
 
Menu variety
  Excellent
21.5%
Good
26.1%
Fair
9.5%
Poor
1.6%
N/A
41.2%
   
3.15
 
Quality of food
  Excellent
25.5%
Good
23.6%
Fair
9.2%
Poor
2.2%
N/A
39.5%
   
3.2

Promptness of room service delivery
  Excellent
17.3%
Good
5.7%
Fair
1.3%
Poor
1.1%
N/A
74.6%
   
3.55

Overall restaurant experience
  Excellent
27.4%
Good
25.1%
Fair
7.2%
Poor
2.3%
N/A
38.1%
   
3.25

 
Ambience
  Excellent
29%
Good
27.1%
Fair
7.6%
Poor
1.3%
N/A
35.1%
   
3.29
 
Menu variety
  Excellent
21.5%
Good
26.1%
Fair
9.5%
Poor
1.6%
N/A
41.2%
   
3.15
 
Quality of food
  Excellent
25.5%
Good
23.6%
Fair
9.2%
Poor
2.2%
N/A
39.5%
   
3.2

Promptness of room service delivery
  Excellent
17.3%
Good
5.7%
Fair
1.3%
Poor
1.1%
N/A
74.6%
   
3.55

Overall restaurant experience
  Excellent
27.4%
Good
25.1%
Fair
7.2%
Poor
2.3%
N/A
38.1%
   
3.25