| |
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
16.5% |
| Friend |
24.8% |
| Advertisement |
0.2% |
| Travel Agent |
1.2% |
| Company |
16.2% |
| Referral |
15% |
| Other |
26.1% |
|
| What was the purpose of your visit? |
| |
Business |
35.9% |
| Pleasure |
50.2% |
| Group |
13.9% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
1.8% |
| Corporate Policy |
8.5% |
| Repeat Guests |
16.7% |
| Location |
34.7% |
| Airport |
0.1% |
| Referral |
20.5% |
| Access to NYC |
1.1% |
| Other |
16.8% |
|
| |
| Was this your first stay with us? |
| |
Yes |
63.2% |
| No |
36.8% |
|
| Would you consider staying again? |
| |
Yes |
91.8% |
| No |
8.2% |
| |
|
0.92 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
90.7% |
| No |
9.3% |
| |
|
0.91 |
|
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
16.5% |
| Friend |
24.8% |
| Advertisement |
0.2% |
| Travel Agent |
1.2% |
| Company |
16.2% |
| Referral |
15% |
| Other |
26.1% |
|
| What was the purpose of your visit? |
| |
Business |
35.9% |
| Pleasure |
50.2% |
| Group |
13.9% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
1.8% |
| Corporate Policy |
8.5% |
| Repeat Guests |
16.7% |
| Location |
34.7% |
| Airport |
0.1% |
| Referral |
20.5% |
| Access to NYC |
1.1% |
| Other |
16.8% |
|
| |
| Was this your first stay with us? |
| |
Yes |
63.2% |
| No |
36.8% |
|
| Would you consider staying again? |
| |
Yes |
91.8% |
| No |
8.2% |
| |
|
0.92 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
90.7% |
| No |
9.3% |
| |
|
0.91 |
|
|
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
73.6% |
| Good |
20.6% |
| Fair |
4.4% |
| Poor |
1.5% |
| |
|
3.66 |
| Welcome you to the Hotel by name? |
| |
Excellent |
60.4% |
| Good |
25.8% |
| Fair |
8.6% |
| Poor |
5.2% |
| |
|
3.41 |
| Respond to your need for assistance? |
| |
Excellent |
71.3% |
| Good |
20% |
| Fair |
5.9% |
| Poor |
2.8% |
| |
|
3.6 |
| Maintain professional attitude and appearance? |
| |
Excellent |
76.8% |
| Good |
19.3% |
| Fair |
2.8% |
| Poor |
1.1% |
| |
|
3.72 |
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
73.6% |
| Good |
20.6% |
| Fair |
4.4% |
| Poor |
1.5% |
| |
|
3.66 |
| Welcome you to the Hotel by name? |
| |
Excellent |
60.4% |
| Good |
25.8% |
| Fair |
8.6% |
| Poor |
5.2% |
| |
|
3.41 |
| Respond to your need for assistance? |
| |
Excellent |
71.3% |
| Good |
20% |
| Fair |
5.9% |
| Poor |
2.8% |
| |
|
3.6 |
| Maintain professional attitude and appearance? |
| |
Excellent |
76.8% |
| Good |
19.3% |
| Fair |
2.8% |
| Poor |
1.1% |
| |
|
3.72 |
|
|
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
76.2% |
| Good |
20% |
| Fair |
2.6% |
| Poor |
1.1% |
| |
|
3.71 |
| Overall maintenance/condition of room |
| |
Excellent |
64.8% |
| Good |
24.8% |
| Fair |
7.3% |
| Poor |
3.1% |
| |
|
3.51 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
67.7% |
| Good |
24.3% |
| Fair |
6.2% |
| Poor |
1.8% |
| |
|
3.58 |
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
76.2% |
| Good |
20% |
| Fair |
2.6% |
| Poor |
1.1% |
| |
|
3.71 |
| Overall maintenance/condition of room |
| |
Excellent |
64.8% |
| Good |
24.8% |
| Fair |
7.3% |
| Poor |
3.1% |
| |
|
3.51 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
67.7% |
| Good |
24.3% |
| Fair |
6.2% |
| Poor |
1.8% |
| |
|
3.58 |
|
|
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
63.8% |
| Good |
27.5% |
| Fair |
6.8% |
| Poor |
1.8% |
| |
|
3.53 |
| Overall, how would you rate the staff? |
| |
Excellent |
72.5% |
| Good |
21.9% |
| Fair |
4.4% |
| Poor |
1.2% |
| |
|
3.66 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
32.6% |
| No |
67.4% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
68.6% |
| No |
31.4% |
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
63.8% |
| Good |
27.5% |
| Fair |
6.8% |
| Poor |
1.8% |
| |
|
3.53 |
| Overall, how would you rate the staff? |
| |
Excellent |
72.5% |
| Good |
21.9% |
| Fair |
4.4% |
| Poor |
1.2% |
| |
|
3.66 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
32.6% |
| No |
67.4% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
68.6% |
| No |
31.4% |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
| Reservations |
| |
Excellent |
76.7% |
| Good |
20.3% |
| Fair |
1.7% |
| Poor |
1.2% |
| |
|
3.73 |
|
| |
| Check-In |
| |
Excellent |
77.7% |
| Good |
18.2% |
| Fair |
2.7% |
| Poor |
1.4% |
| |
|
3.72 |
|
| |
| Check-Out |
| |
Excellent |
80.2% |
| Good |
17.3% |
| Fair |
1.8% |
| Poor |
0.7% |
| |
|
3.72 |
|
| Valet/Bellman |
| |
Excellent |
75.7% |
| Good |
19.2% |
| Fair |
3.6% |
| Poor |
1.5% |
| |
|
3.69 |
|
| Housekeeping |
| |
Excellent |
70.9% |
| Good |
22.7% |
| Fair |
4.3% |
| Poor |
2.1% |
| |
|
3.62 |
|
| Business Center |
| |
Excellent |
13% |
| Good |
6.8% |
| Fair |
2.1% |
| Poor |
1.4% |
| N/A |
76.8% |
| |
|
3.35 |
| Fitness Center |
| |
Excellent |
7.9% |
| Good |
3.6% |
| Fair |
3.6% |
| Poor |
4.9% |
| N/A |
80% |
| |
|
2.73 |
|
|
| |
| Reservations |
| |
Excellent |
76.7% |
| Good |
20.3% |
| Fair |
1.7% |
| Poor |
1.2% |
| |
|
3.73 |
|
| |
| Check-In |
| |
Excellent |
77.7% |
| Good |
18.2% |
| Fair |
2.7% |
| Poor |
1.4% |
| |
|
3.72 |
|
| |
| Check-Out |
| |
Excellent |
80.2% |
| Good |
17.3% |
| Fair |
1.8% |
| Poor |
0.7% |
| |
|
3.72 |
|
| Valet/Bellman |
| |
Excellent |
75.7% |
| Good |
19.2% |
| Fair |
3.6% |
| Poor |
1.5% |
| |
|
3.69 |
|
| Housekeeping |
| |
Excellent |
70.9% |
| Good |
22.7% |
| Fair |
4.3% |
| Poor |
2.1% |
| |
|
3.62 |
|
| Business Center |
| |
Excellent |
13% |
| Good |
6.8% |
| Fair |
2.1% |
| Poor |
1.4% |
| N/A |
76.8% |
| |
|
3.35 |
| Fitness Center |
| |
Excellent |
7.9% |
| Good |
3.6% |
| Fair |
3.6% |
| Poor |
4.9% |
| N/A |
80% |
| |
|
2.73 |
|
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
59.7% |
| No |
40.3% |
|
| |
| DVD Player |
| |
Yes |
5.6% |
| No |
94.4% |
|
| |
| Complimentary Movie |
| |
Yes |
3.9% |
| No |
96.1% |
|
| |
| Mini-bar |
| |
Yes |
9.4% |
| No |
90.6% |
|
| Kitchenette (select rooms) |
| |
Yes |
10.2% |
| No |
89.8% |
|
| Jacuzzi (select rooms) |
| |
Yes |
4% |
| No |
96% |
|
| Complimentary Health Club Pass |
| |
Yes |
5.9% |
| No |
94.1% |
|
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
59.7% |
| No |
40.3% |
|
| |
| DVD Player |
| |
Yes |
5.6% |
| No |
94.4% |
|
| |
| Complimentary Movie |
| |
Yes |
3.9% |
| No |
96.1% |
|
| |
| Mini-bar |
| |
Yes |
9.4% |
| No |
90.6% |
|
| Kitchenette (select rooms) |
| |
Yes |
10.2% |
| No |
89.8% |
|
| Jacuzzi (select rooms) |
| |
Yes |
4% |
| No |
96% |
|
| Complimentary Health Club Pass |
| |
Yes |
5.9% |
| No |
94.1% |
|
|
|
HOTEL LOUNGE & RESTAURANT FOR
|
|
|
HOTEL LOUNGE & RESTAURANT FOR
|
|
| |
| Room Service |
| |
Yes |
9.9% |
| No |
90.1% |
|
| |
| Breakfast |
| |
Yes |
41.9% |
| No |
58.1% |
|
| |
|
|
| Dinner |
| |
Yes |
18.4% |
| No |
81.6% |
|
| Late Night Cocktails |
| |
Yes |
25.4% |
| No |
74.6% |
|
|
| |
| Room Service |
| |
Yes |
9.9% |
| No |
90.1% |
|
| |
| Breakfast |
| |
Yes |
41.9% |
| No |
58.1% |
|
| |
|
|
| Dinner |
| |
Yes |
18.4% |
| No |
81.6% |
|
| Late Night Cocktails |
| |
Yes |
25.4% |
| No |
74.6% |
|
|
| |
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5% |
Rating: 3.3 |
|
|
| |
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5% |
Rating: 3.3 |
|
|
| |
| Ambience |
| |
Excellent |
28.7% |
| Good |
28% |
| Fair |
8.8% |
| Poor |
1.4% |
| N/A |
33.2% |
| |
|
3.26 |
|
| |
| Menu variety |
| |
Excellent |
20.6% |
| Good |
27.5% |
| Fair |
9.8% |
| Poor |
1.8% |
| N/A |
40.3% |
| |
|
3.12 |
|
| |
| Quality of food |
| |
Excellent |
25.5% |
| Good |
24.1% |
| Fair |
10% |
| Poor |
2.5% |
| N/A |
37.9% |
| |
|
3.17 |
|
| Service Provided |
| |
Excellent |
29.9% |
| Good |
14.1% |
| Fair |
3.9% |
| Poor |
1.7% |
| N/A |
27% |
| |
|
3.46 |
|
| Promptness of room service delivery |
| |
Excellent |
16.6% |
| Good |
5.2% |
| Fair |
1% |
| Poor |
0.9% |
| N/A |
76.3% |
| |
|
3.58 |
|
| Overall restaurant experience |
| |
Excellent |
26.8% |
| Good |
26.5% |
| Fair |
7.8% |
| Poor |
2.2% |
| N/A |
36.7% |
| |
|
3.23 |
|
|
| |
| Ambience |
| |
Excellent |
28.7% |
| Good |
28% |
| Fair |
8.8% |
| Poor |
1.4% |
| N/A |
33.2% |
| |
|
3.26 |
|
| |
| Menu variety |
| |
Excellent |
20.6% |
| Good |
27.5% |
| Fair |
9.8% |
| Poor |
1.8% |
| N/A |
40.3% |
| |
|
3.12 |
|
| |
| Quality of food |
| |
Excellent |
25.5% |
| Good |
24.1% |
| Fair |
10% |
| Poor |
2.5% |
| N/A |
37.9% |
| |
|
3.17 |
|
| Service Provided |
| |
Excellent |
29.9% |
| Good |
14.1% |
| Fair |
3.9% |
| Poor |
1.7% |
| N/A |
27% |
| |
|
3.46 |
|
| Promptness of room service delivery |
| |
Excellent |
16.6% |
| Good |
5.2% |
| Fair |
1% |
| Poor |
0.9% |
| N/A |
76.3% |
| |
|
3.58 |
|
| Overall restaurant experience |
| |
Excellent |
26.8% |
| Good |
26.5% |
| Fair |
7.8% |
| Poor |
2.2% |
| N/A |
36.7% |
| |
|
3.23 |
|
|
