| |
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
17.8% |
| Friend |
23.2% |
| Advertisement |
0.3% |
| Travel Agent |
1.6% |
| Company |
17.8% |
| Referral |
14.4% |
| Other |
24.9% |
|
| What was the purpose of your visit? |
| |
Business |
38.5% |
| Pleasure |
49% |
| Group |
12.5% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
2.1% |
| Corporate Policy |
9.4% |
| Repeat Guests |
17.3% |
| Location |
35.4% |
| Airport |
0% |
| Referral |
18.5% |
| Access to NYC |
0.7% |
| Other |
16.7% |
|
| |
| Was this your first stay with us? |
| |
Yes |
62.3% |
| No |
37.8% |
|
| Would you consider staying again? |
| |
Yes |
91.7% |
| No |
8.3% |
| |
|
0.92 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
90.3% |
| No |
9.8% |
| |
|
0.9 |
|
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
17.8% |
| Friend |
23.2% |
| Advertisement |
0.3% |
| Travel Agent |
1.6% |
| Company |
17.8% |
| Referral |
14.4% |
| Other |
24.9% |
|
| What was the purpose of your visit? |
| |
Business |
38.5% |
| Pleasure |
49% |
| Group |
12.5% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
2.1% |
| Corporate Policy |
9.4% |
| Repeat Guests |
17.3% |
| Location |
35.4% |
| Airport |
0% |
| Referral |
18.5% |
| Access to NYC |
0.7% |
| Other |
16.7% |
|
| |
| Was this your first stay with us? |
| |
Yes |
62.3% |
| No |
37.8% |
|
| Would you consider staying again? |
| |
Yes |
91.7% |
| No |
8.3% |
| |
|
0.92 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
90.3% |
| No |
9.8% |
| |
|
0.9 |
|
|
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
73.4% |
| Good |
20.6% |
| Fair |
4.6% |
| Poor |
1.4% |
| |
|
3.66 |
| Welcome you to the Hotel by name? |
| |
Excellent |
59.5% |
| Good |
25.5% |
| Fair |
9.1% |
| Poor |
5.9% |
| |
|
3.39 |
| Respond to your need for assistance? |
| |
Excellent |
71.6% |
| Good |
19.7% |
| Fair |
5.8% |
| Poor |
2.9% |
| |
|
3.6 |
| Maintain professional attitude and appearance? |
| |
Excellent |
76.8% |
| Good |
18.8% |
| Fair |
3.4% |
| Poor |
1.1% |
| |
|
3.71 |
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
73.4% |
| Good |
20.6% |
| Fair |
4.6% |
| Poor |
1.4% |
| |
|
3.66 |
| Welcome you to the Hotel by name? |
| |
Excellent |
59.5% |
| Good |
25.5% |
| Fair |
9.1% |
| Poor |
5.9% |
| |
|
3.39 |
| Respond to your need for assistance? |
| |
Excellent |
71.6% |
| Good |
19.7% |
| Fair |
5.8% |
| Poor |
2.9% |
| |
|
3.6 |
| Maintain professional attitude and appearance? |
| |
Excellent |
76.8% |
| Good |
18.8% |
| Fair |
3.4% |
| Poor |
1.1% |
| |
|
3.71 |
|
|
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
78% |
| Good |
18.2% |
| Fair |
2.6% |
| Poor |
1.3% |
| |
|
3.73 |
| Overall maintenance/condition of room |
| |
Excellent |
65.6% |
| Good |
24.2% |
| Fair |
7.1% |
| Poor |
3.2% |
| |
|
3.52 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
68.7% |
| Good |
24% |
| Fair |
5.5% |
| Poor |
1.8% |
| |
|
3.6 |
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
78% |
| Good |
18.2% |
| Fair |
2.6% |
| Poor |
1.3% |
| |
|
3.73 |
| Overall maintenance/condition of room |
| |
Excellent |
65.6% |
| Good |
24.2% |
| Fair |
7.1% |
| Poor |
3.2% |
| |
|
3.52 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
68.7% |
| Good |
24% |
| Fair |
5.5% |
| Poor |
1.8% |
| |
|
3.6 |
|
|
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
65.7% |
| Good |
25.3% |
| Fair |
7.1% |
| Poor |
1.9% |
| |
|
3.55 |
| Overall, how would you rate the staff? |
| |
Excellent |
72.9% |
| Good |
20.6% |
| Fair |
5.3% |
| Poor |
1.2% |
| |
|
3.65 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
32.9% |
| No |
67.1% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
69% |
| No |
31% |
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
65.7% |
| Good |
25.3% |
| Fair |
7.1% |
| Poor |
1.9% |
| |
|
3.55 |
| Overall, how would you rate the staff? |
| |
Excellent |
72.9% |
| Good |
20.6% |
| Fair |
5.3% |
| Poor |
1.2% |
| |
|
3.65 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
32.9% |
| No |
67.1% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
69% |
| No |
31% |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
| Reservations |
| |
Excellent |
76.3% |
| Good |
20.8% |
| Fair |
1.8% |
| Poor |
1.1% |
| |
|
3.72 |
|
| |
| Check-In |
| |
Excellent |
77.8% |
| Good |
18% |
| Fair |
2.9% |
| Poor |
1.3% |
| |
|
3.72 |
|
| |
| Check-Out |
| |
Excellent |
80.4% |
| Good |
17% |
| Fair |
2% |
| Poor |
0.6% |
| |
|
3.72 |
|
| Valet/Bellman |
| |
Excellent |
76.6% |
| Good |
18% |
| Fair |
3.8% |
| Poor |
1.7% |
| |
|
3.7 |
|
| Housekeeping |
| |
Excellent |
72.5% |
| Good |
21.4% |
| Fair |
3.9% |
| Poor |
2.2% |
| |
|
3.64 |
|
| Business Center |
| |
Excellent |
13.3% |
| Good |
6.9% |
| Fair |
2.2% |
| Poor |
1.8% |
| N/A |
75.9% |
| |
|
3.31 |
| Fitness Center |
| |
Excellent |
7.8% |
| Good |
3.8% |
| Fair |
3.5% |
| Poor |
5.4% |
| N/A |
79.6% |
| |
|
2.68 |
|
|
| |
| Reservations |
| |
Excellent |
76.3% |
| Good |
20.8% |
| Fair |
1.8% |
| Poor |
1.1% |
| |
|
3.72 |
|
| |
| Check-In |
| |
Excellent |
77.8% |
| Good |
18% |
| Fair |
2.9% |
| Poor |
1.3% |
| |
|
3.72 |
|
| |
| Check-Out |
| |
Excellent |
80.4% |
| Good |
17% |
| Fair |
2% |
| Poor |
0.6% |
| |
|
3.72 |
|
| Valet/Bellman |
| |
Excellent |
76.6% |
| Good |
18% |
| Fair |
3.8% |
| Poor |
1.7% |
| |
|
3.7 |
|
| Housekeeping |
| |
Excellent |
72.5% |
| Good |
21.4% |
| Fair |
3.9% |
| Poor |
2.2% |
| |
|
3.64 |
|
| Business Center |
| |
Excellent |
13.3% |
| Good |
6.9% |
| Fair |
2.2% |
| Poor |
1.8% |
| N/A |
75.9% |
| |
|
3.31 |
| Fitness Center |
| |
Excellent |
7.8% |
| Good |
3.8% |
| Fair |
3.5% |
| Poor |
5.4% |
| N/A |
79.6% |
| |
|
2.68 |
|
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
60.7% |
| No |
39.3% |
|
| |
| DVD Player |
| |
Yes |
6.4% |
| No |
93.6% |
|
| |
| Complimentary Movie |
| |
Yes |
4.5% |
| No |
95.5% |
|
| |
| Mini-bar |
| |
Yes |
9.5% |
| No |
90.5% |
|
| Kitchenette (select rooms) |
| |
Yes |
10.4% |
| No |
89.6% |
|
| Jacuzzi (select rooms) |
| |
Yes |
4.3% |
| No |
95.8% |
|
| Complimentary Health Club Pass |
| |
Yes |
6.6% |
| No |
93.4% |
|
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
60.7% |
| No |
39.3% |
|
| |
| DVD Player |
| |
Yes |
6.4% |
| No |
93.6% |
|
| |
| Complimentary Movie |
| |
Yes |
4.5% |
| No |
95.5% |
|
| |
| Mini-bar |
| |
Yes |
9.5% |
| No |
90.5% |
|
| Kitchenette (select rooms) |
| |
Yes |
10.4% |
| No |
89.6% |
|
| Jacuzzi (select rooms) |
| |
Yes |
4.3% |
| No |
95.8% |
|
| Complimentary Health Club Pass |
| |
Yes |
6.6% |
| No |
93.4% |
|
|
|
HOTEL LOUNGE & RESTAURANT FOR
|
|
|
HOTEL LOUNGE & RESTAURANT FOR
|
|
| |
| Room Service |
| |
Yes |
10.5% |
| No |
89.5% |
|
| |
| Breakfast |
| |
Yes |
43.2% |
| No |
56.8% |
|
| |
|
|
| Dinner |
| |
Yes |
19.5% |
| No |
80.5% |
|
| Late Night Cocktails |
| |
Yes |
24.2% |
| No |
75.8% |
|
|
| |
| Room Service |
| |
Yes |
10.5% |
| No |
89.5% |
|
| |
| Breakfast |
| |
Yes |
43.2% |
| No |
56.8% |
|
| |
|
|
| Dinner |
| |
Yes |
19.5% |
| No |
80.5% |
|
| Late Night Cocktails |
| |
Yes |
24.2% |
| No |
75.8% |
|
|
| |
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5% |
Rating: 3.3 |
|
|
| |
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5% |
Rating: 3.3 |
|
|
| |
| Ambience |
| |
Excellent |
30.8% |
| Good |
28.3% |
| Fair |
8% |
| Poor |
1.3% |
| N/A |
31.6% |
| |
|
3.29 |
|
| |
| Menu variety |
| |
Excellent |
21.6% |
| Good |
28.6% |
| Fair |
9.4% |
| Poor |
1.5% |
| N/A |
38.9% |
| |
|
3.15 |
|
| |
| Quality of food |
| |
Excellent |
27.3% |
| Good |
23.8% |
| Fair |
10.2% |
| Poor |
2.6% |
| N/A |
36.2% |
| |
|
3.19 |
|
| Service Provided |
| |
Excellent |
28.1% |
| Good |
12% |
| Fair |
3.3% |
| Poor |
1.6% |
| N/A |
22% |
| |
|
3.48 |
|
| Promptness of room service delivery |
| |
Excellent |
16.7% |
| Good |
5.6% |
| Fair |
1.1% |
| Poor |
0.9% |
| N/A |
75.8% |
| |
|
3.57 |
|
| Overall restaurant experience |
| |
Excellent |
28.5% |
| Good |
26.8% |
| Fair |
7.5% |
| Poor |
2.4% |
| N/A |
34.8% |
| |
|
3.25 |
|
|
| |
| Ambience |
| |
Excellent |
30.8% |
| Good |
28.3% |
| Fair |
8% |
| Poor |
1.3% |
| N/A |
31.6% |
| |
|
3.29 |
|
| |
| Menu variety |
| |
Excellent |
21.6% |
| Good |
28.6% |
| Fair |
9.4% |
| Poor |
1.5% |
| N/A |
38.9% |
| |
|
3.15 |
|
| |
| Quality of food |
| |
Excellent |
27.3% |
| Good |
23.8% |
| Fair |
10.2% |
| Poor |
2.6% |
| N/A |
36.2% |
| |
|
3.19 |
|
| Service Provided |
| |
Excellent |
28.1% |
| Good |
12% |
| Fair |
3.3% |
| Poor |
1.6% |
| N/A |
22% |
| |
|
3.48 |
|
| Promptness of room service delivery |
| |
Excellent |
16.7% |
| Good |
5.6% |
| Fair |
1.1% |
| Poor |
0.9% |
| N/A |
75.8% |
| |
|
3.57 |
|
| Overall restaurant experience |
| |
Excellent |
28.5% |
| Good |
26.8% |
| Fair |
7.5% |
| Poor |
2.4% |
| N/A |
34.8% |
| |
|
3.25 |
|
|
