| |
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
14.1% |
| Friend |
26.8% |
| Advertisement |
0.4% |
| Travel Agent |
1.2% |
| Company |
15.3% |
| Referral |
16% |
| Other |
26.3% |
|
| What was the purpose of your visit? |
| |
Business |
33.9% |
| Pleasure |
49.6% |
| Group |
16.6% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
1.3% |
| Corporate Policy |
7.3% |
| Repeat Guests |
16.8% |
| Location |
34.1% |
| Airport |
0.1% |
| Referral |
20.5% |
| Access to NYC |
1.2% |
| Other |
18.7% |
|
| |
| Was this your first stay with us? |
| |
Yes |
64.3% |
| No |
35.7% |
Do you prefer turn down service in your room? |
| |
Yes |
2.7% |
| No |
6.7% |
|
| Would you consider staying again? |
| |
Yes |
91.3% |
| No |
8.7% |
| |
|
0.91 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
90.7% |
| No |
9.3% |
| |
|
0.91 |
|
|
| |
| How did you hear about the Inn at Great Neck? |
| |
Internet |
14.1% |
| Friend |
26.8% |
| Advertisement |
0.4% |
| Travel Agent |
1.2% |
| Company |
15.3% |
| Referral |
16% |
| Other |
26.3% |
|
| What was the purpose of your visit? |
| |
Business |
33.9% |
| Pleasure |
49.6% |
| Group |
16.6% |
|
| |
| Why did you select the Inn at Great Neck? |
| |
Advertising |
1.3% |
| Corporate Policy |
7.3% |
| Repeat Guests |
16.8% |
| Location |
34.1% |
| Airport |
0.1% |
| Referral |
20.5% |
| Access to NYC |
1.2% |
| Other |
18.7% |
|
| |
| Was this your first stay with us? |
| |
Yes |
64.3% |
| No |
35.7% |
Do you prefer turn down service in your room? |
| |
Yes |
2.7% |
| No |
6.7% |
|
| Would you consider staying again? |
| |
Yes |
91.3% |
| No |
8.7% |
| |
|
0.91 |
|
Would you recommend us to a friend or
business associate? |
| |
Yes |
90.7% |
| No |
9.3% |
| |
|
0.91 |
|
|
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
73.8% |
| Good |
20.7% |
| Fair |
4% |
| Poor |
1.4% |
| |
|
3.67 |
| Greet you by name? |
| |
Excellent |
60.5% |
| Good |
25.3% |
| Fair |
9.2% |
| Poor |
5.1% |
| |
|
3.41 |
| Respond to your need for assistance? |
| |
Excellent |
72.5% |
| Good |
18.8% |
| Fair |
5.6% |
| Poor |
3% |
| |
|
3.61 |
| Maintain professional attitude and appearance? |
| |
Excellent |
77.9% |
| Good |
18% |
| Fair |
2.9% |
| Poor |
1.2% |
| |
|
3.72 |
|
|
|
| Acknowledge you immediately with a smile? |
| |
Excellent |
73.8% |
| Good |
20.7% |
| Fair |
4% |
| Poor |
1.4% |
| |
|
3.67 |
| Greet you by name? |
| |
Excellent |
60.5% |
| Good |
25.3% |
| Fair |
9.2% |
| Poor |
5.1% |
| |
|
3.41 |
| Respond to your need for assistance? |
| |
Excellent |
72.5% |
| Good |
18.8% |
| Fair |
5.6% |
| Poor |
3% |
| |
|
3.61 |
| Maintain professional attitude and appearance? |
| |
Excellent |
77.9% |
| Good |
18% |
| Fair |
2.9% |
| Poor |
1.2% |
| |
|
3.72 |
|
|
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
77.2% |
| Good |
18.7% |
| Fair |
3.1% |
| Poor |
1.1% |
| |
|
3.72 |
| Overall maintenance/condition of room |
| |
Excellent |
66.1% |
| Good |
23.6% |
| Fair |
7.2% |
| Poor |
3.1% |
| |
|
3.53 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
67.9% |
| Good |
23.8% |
| Fair |
6.5% |
| Poor |
1.9% |
| |
|
3.58 |
|
|
| |
| Overall cleanliness of room |
| |
Excellent |
77.2% |
| Good |
18.7% |
| Fair |
3.1% |
| Poor |
1.1% |
| |
|
3.72 |
| Overall maintenance/condition of room |
| |
Excellent |
66.1% |
| Good |
23.6% |
| Fair |
7.2% |
| Poor |
3.1% |
| |
|
3.53 |
| Overall satisfaction of guest supplies & amenities |
| |
Excellent |
67.9% |
| Good |
23.8% |
| Fair |
6.5% |
| Poor |
1.9% |
| |
|
3.58 |
|
|
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
64.1% |
| Good |
27.7% |
| Fair |
6.3% |
| Poor |
2% |
| |
|
3.54 |
| Overall, how would you rate the staff? |
| |
Excellent |
72.8% |
| Good |
21.5% |
| Fair |
4.6% |
| Poor |
1.1% |
| |
|
3.66 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
30.8% |
| No |
69.2% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
68% |
| No |
32% |
|
|
| |
| Overall, how would you rate the hotel? |
| |
Excellent |
64.1% |
| Good |
27.7% |
| Fair |
6.3% |
| Poor |
2% |
| |
|
3.54 |
| Overall, how would you rate the staff? |
| |
Excellent |
72.8% |
| Good |
21.5% |
| Fair |
4.6% |
| Poor |
1.1% |
| |
|
3.66 |
Note: The following two questions do not factor into the overall average and rating above.
| Did you encounter a problem that required resolution from hotel staff? |
| |
Yes |
30.8% |
| No |
69.2% |
| If so, was it resolved to your satisfaction? |
| |
Yes |
68% |
| No |
32% |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
SERVICES AND AMENITIES
Average: 87.5% |
Rating: 3.5 |
|
|
| |
| Reservations |
| |
Excellent |
76.4% |
| Good |
19.8% |
| Fair |
2.4% |
| Poor |
1.3% |
| |
|
3.71 |
|
| |
| Check-In |
| |
Excellent |
77.5% |
| Good |
17.5% |
| Fair |
3.1% |
| Poor |
1.9% |
| |
|
3.71 |
|
| |
| Check-Out |
| |
Excellent |
81.1% |
| Good |
16% |
| Fair |
2.2% |
| Poor |
0.7% |
| |
|
3.71 |
|
| Valet/Bellman |
| |
Excellent |
76.2% |
| Good |
18.4% |
| Fair |
3.9% |
| Poor |
1.5% |
| |
|
3.69 |
|
| Housekeeping |
| |
Excellent |
71.9% |
| Good |
21.7% |
| Fair |
4.4% |
| Poor |
2% |
| |
|
3.64 |
|
| Business Center |
| |
Excellent |
14.8% |
| Good |
6.2% |
| Fair |
2.1% |
| Poor |
0.8% |
| N/A |
76.1% |
| |
|
3.46 |
| Fitness Center |
| |
Excellent |
9% |
| Good |
3.3% |
| Fair |
3.7% |
| Poor |
4.2% |
| N/A |
79.8% |
| |
|
2.84 |
|
|
| |
| Reservations |
| |
Excellent |
76.4% |
| Good |
19.8% |
| Fair |
2.4% |
| Poor |
1.3% |
| |
|
3.71 |
|
| |
| Check-In |
| |
Excellent |
77.5% |
| Good |
17.5% |
| Fair |
3.1% |
| Poor |
1.9% |
| |
|
3.71 |
|
| |
| Check-Out |
| |
Excellent |
81.1% |
| Good |
16% |
| Fair |
2.2% |
| Poor |
0.7% |
| |
|
3.71 |
|
| Valet/Bellman |
| |
Excellent |
76.2% |
| Good |
18.4% |
| Fair |
3.9% |
| Poor |
1.5% |
| |
|
3.69 |
|
| Housekeeping |
| |
Excellent |
71.9% |
| Good |
21.7% |
| Fair |
4.4% |
| Poor |
2% |
| |
|
3.64 |
|
| Business Center |
| |
Excellent |
14.8% |
| Good |
6.2% |
| Fair |
2.1% |
| Poor |
0.8% |
| N/A |
76.1% |
| |
|
3.46 |
| Fitness Center |
| |
Excellent |
9% |
| Good |
3.3% |
| Fair |
3.7% |
| Poor |
4.2% |
| N/A |
79.8% |
| |
|
2.84 |
|
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES? |
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
62% |
| No |
38% |
|
| |
| DVD Player |
| |
Yes |
5.3% |
| No |
94.7% |
|
| |
| Complimentary Movie |
| |
Yes |
4% |
| No |
96% |
|
| |
|
| Kitchenette (select rooms) |
| |
Yes |
9.6% |
| No |
90.4% |
|
| Jacuzzi (select rooms) |
| |
Yes |
3.9% |
| No |
96.1% |
|
| Complimentary Health Club Pass |
| |
Yes |
5.5% |
| No |
94.5% |
|
|
| |
| Complimentary High-Speed Internet |
| |
Yes |
62% |
| No |
38% |
|
| |
| DVD Player |
| |
Yes |
5.3% |
| No |
94.7% |
|
| |
| Complimentary Movie |
| |
Yes |
4% |
| No |
96% |
|
| |
|
| Kitchenette (select rooms) |
| |
Yes |
9.6% |
| No |
90.4% |
|
| Jacuzzi (select rooms) |
| |
Yes |
3.9% |
| No |
96.1% |
|
| Complimentary Health Club Pass |
| |
Yes |
5.5% |
| No |
94.5% |
|
|
|
BRASSERIE AMERICANA LOUNGE & RESTAURANT FOR
|
|
|
BRASSERIE AMERICANA LOUNGE & RESTAURANT FOR
|
|
| |
| Room Service |
| |
Yes |
10.5% |
| No |
89.5% |
|
| |
| Breakfast |
| |
Yes |
40.1% |
| No |
59.9% |
|
| |
|
|
|
| Late Night Cocktails |
| |
Yes |
26.4% |
| No |
73.6% |
|
|
| |
| Room Service |
| |
Yes |
10.5% |
| No |
89.5% |
|
| |
| Breakfast |
| |
Yes |
40.1% |
| No |
59.9% |
|
| |
|
|
|
| Late Night Cocktails |
| |
Yes |
26.4% |
| No |
73.6% |
|
|
| |
ATMOSPHERE
Average: 82.5% |
Rating: 3.3 |
|
|
| |
ATMOSPHERE
Average: 82.5% |
Rating: 3.3 |
|
|
| |
| Ambience |
| |
Excellent |
28.8% |
| Good |
26.8% |
| Fair |
7.3% |
| Poor |
1.3% |
| N/A |
35.8% |
| |
|
3.29 |
|
| |
| Menu variety |
| |
Excellent |
21.6% |
| Good |
25.9% |
| Fair |
9.3% |
| Poor |
1.6% |
| N/A |
41.6% |
| |
|
3.16 |
|
| |
| Quality of food |
| |
Excellent |
25.8% |
| Good |
23.3% |
| Fair |
9% |
| Poor |
2.1% |
| N/A |
39.8% |
| |
|
3.21 |
|
| Promptness of room service delivery |
| |
Excellent |
17.2% |
| Good |
5.7% |
| Fair |
1.3% |
| Poor |
0.9% |
| N/A |
74.9% |
| |
|
3.56 |
|
| Overall restaurant experience |
| |
Excellent |
27.3% |
| Good |
25% |
| Fair |
6.8% |
| Poor |
2.2% |
| N/A |
38.8% |
| |
|
3.26 |
|
|
| |
| Ambience |
| |
Excellent |
28.8% |
| Good |
26.8% |
| Fair |
7.3% |
| Poor |
1.3% |
| N/A |
35.8% |
| |
|
3.29 |
|
| |
| Menu variety |
| |
Excellent |
21.6% |
| Good |
25.9% |
| Fair |
9.3% |
| Poor |
1.6% |
| N/A |
41.6% |
| |
|
3.16 |
|
| |
| Quality of food |
| |
Excellent |
25.8% |
| Good |
23.3% |
| Fair |
9% |
| Poor |
2.1% |
| N/A |
39.8% |
| |
|
3.21 |
|
| Promptness of room service delivery |
| |
Excellent |
17.2% |
| Good |
5.7% |
| Fair |
1.3% |
| Poor |
0.9% |
| N/A |
74.9% |
| |
|
3.56 |
|
| Overall restaurant experience |
| |
Excellent |
27.3% |
| Good |
25% |
| Fair |
6.8% |
| Poor |
2.2% |
| N/A |
38.8% |
| |
|
3.26 |
|
|
