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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
14.7%
Friend
26.8%
Advertisement
0.4%
Travel Agent
1.2%
Company
15.3%
Referral
15.9%
Other
25.8%

What was the purpose of your visit?
  Business
34.1%
Pleasure
50.1%
Group
15.8%

 
Why did you select the Inn at Great Neck?
  Advertising
1.3%
Corporate Policy
7.4%
Repeat Guests
16.6%
Location
34.7%
Airport
0.2%
Referral
20.2%
Access to NYC
1.2%
Other
18.4%

 
Was this your first stay with us?
  Yes
64.4%
No
35.6%

Would you consider staying again?
  Yes
91.8%
No
8.2%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91%
No
9%
   
0.91

 
How did you hear about the Inn at Great Neck?
  Internet
14.7%
Friend
26.8%
Advertisement
0.4%
Travel Agent
1.2%
Company
15.3%
Referral
15.9%
Other
25.8%

What was the purpose of your visit?
  Business
34.1%
Pleasure
50.1%
Group
15.8%

 
Why did you select the Inn at Great Neck?
  Advertising
1.3%
Corporate Policy
7.4%
Repeat Guests
16.6%
Location
34.7%
Airport
0.2%
Referral
20.2%
Access to NYC
1.2%
Other
18.4%

 
Was this your first stay with us?
  Yes
64.4%
No
35.6%

Would you consider staying again?
  Yes
91.8%
No
8.2%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91%
No
9%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
74.2%
Good
20.4%
Fair
4.1%
Poor
1.3%
   
3.68

Greet you by name?
  Excellent
60.3%
Good
25.7%
Fair
8.9%
Poor
5.1%
   
3.41

Respond to your need for assistance?
  Excellent
73%
Good
18.6%
Fair
5.7%
Poor
2.8%
   
3.62

Maintain professional attitude and appearance?
  Excellent
78.3%
Good
17.8%
Fair
2.9%
Poor
1.1%
   
3.73






Acknowledge you immediately with a smile?
  Excellent
74.2%
Good
20.4%
Fair
4.1%
Poor
1.3%
   
3.68

Greet you by name?
  Excellent
60.3%
Good
25.7%
Fair
8.9%
Poor
5.1%
   
3.41

Respond to your need for assistance?
  Excellent
73%
Good
18.6%
Fair
5.7%
Poor
2.8%
   
3.62

Maintain professional attitude and appearance?
  Excellent
78.3%
Good
17.8%
Fair
2.9%
Poor
1.1%
   
3.73

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
77.9%
Good
18.1%
Fair
3%
Poor
1%
   
3.73

Overall maintenance/condition of room
  Excellent
67.1%
Good
23.4%
Fair
6.6%
Poor
2.9%
   
3.55

Overall satisfaction of guest supplies & amenities
  Excellent
68.6%
Good
23.2%
Fair
6.3%
Poor
1.9%
   
3.58

 
Overall cleanliness of room
  Excellent
77.9%
Good
18.1%
Fair
3%
Poor
1%
   
3.73

Overall maintenance/condition of room
  Excellent
67.1%
Good
23.4%
Fair
6.6%
Poor
2.9%
   
3.55

Overall satisfaction of guest supplies & amenities
  Excellent
68.6%
Good
23.2%
Fair
6.3%
Poor
1.9%
   
3.58
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
64.8%
Good
27.3%
Fair
6.1%
Poor
1.9%
   
3.55

Overall, how would you rate the staff?
  Excellent
73.1%
Good
21.5%
Fair
4.3%
Poor
1%
   
3.67

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
30.8%
No
69.2%

If so, was it resolved to your satisfaction?
  Yes
68.3%
No
31.7%

 
Overall, how would you rate the hotel?
  Excellent
64.8%
Good
27.3%
Fair
6.1%
Poor
1.9%
   
3.55

Overall, how would you rate the staff?
  Excellent
73.1%
Good
21.5%
Fair
4.3%
Poor
1%
   
3.67

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
30.8%
No
69.2%

If so, was it resolved to your satisfaction?
  Yes
68.3%
No
31.7%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.4%
Good
19.9%
Fair
2.3%
Poor
1.4%
   
3.71

 
Check-In
  Excellent
77.5%
Good
17.5%
Fair
3.2%
Poor
1.8%
   
3.71

 
Check-Out
  Excellent
81.3%
Good
15.9%
Fair
2.1%
Poor
0.7%
   
3.71

Valet/Bellman
  Excellent
76.5%
Good
18.2%
Fair
3.8%
Poor
1.5%
   
3.7

Housekeeping
  Excellent
71.8%
Good
21.9%
Fair
4.4%
Poor
2%
   
3.63

Business Center
  Excellent
14.8%
Good
6.4%
Fair
2%
Poor
0.8%
N/A
76%
   
3.46

Fitness Center
  Excellent
8.5%
Good
3.3%
Fair
3.7%
Poor
4.4%
N/A
80.1%
   
2.8

 
Reservations
  Excellent
76.4%
Good
19.9%
Fair
2.3%
Poor
1.4%
   
3.71

 
Check-In
  Excellent
77.5%
Good
17.5%
Fair
3.2%
Poor
1.8%
   
3.71

 
Check-Out
  Excellent
81.3%
Good
15.9%
Fair
2.1%
Poor
0.7%
   
3.71

Valet/Bellman
  Excellent
76.5%
Good
18.2%
Fair
3.8%
Poor
1.5%
   
3.7

Housekeeping
  Excellent
71.8%
Good
21.9%
Fair
4.4%
Poor
2%
   
3.63

Business Center
  Excellent
14.8%
Good
6.4%
Fair
2%
Poor
0.8%
N/A
76%
   
3.46

Fitness Center
  Excellent
8.5%
Good
3.3%
Fair
3.7%
Poor
4.4%
N/A
80.1%
   
2.8
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
61.5%
No
38.5%

 
DVD Player
  Yes
5.7%
No
94.3%

 
Complimentary Movie
  Yes
4%
No
96%

 
Mini-bar
  Yes
7.4%
No
92.6%

Kitchenette (select rooms)
  Yes
9.6%
No
90.4%

Jacuzzi (select rooms)
  Yes
4%
No
96%

Complimentary Health Club Pass
  Yes
5.5%
No
94.5%

 
Complimentary High-Speed Internet
  Yes
61.5%
No
38.5%

 
DVD Player
  Yes
5.7%
No
94.3%

 
Complimentary Movie
  Yes
4%
No
96%

 
Mini-bar
  Yes
7.4%
No
92.6%

Kitchenette (select rooms)
  Yes
9.6%
No
90.4%

Jacuzzi (select rooms)
  Yes
4%
No
96%

Complimentary Health Club Pass
  Yes
5.5%
No
94.5%


GIRAFFE ROOM LOUNGE & RESTAURANT FOR

GIRAFFE ROOM LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
10.7%
No
89.3%

 
Breakfast
  Yes
39.4%
No
60.6%

 
Brunch
  Yes
5%
No
95%

Lunch
  Yes
5%
No
95%

Dinner
  Yes
16.8%
No
83.2%

Late Night Cocktails
  Yes
26%
No
74%

 
Room Service
  Yes
10.7%
No
89.3%

 
Breakfast
  Yes
39.4%
No
60.6%

 
Brunch
  Yes
5%
No
95%

Lunch
  Yes
5%
No
95%

Dinner
  Yes
16.8%
No
83.2%

Late Night Cocktails
  Yes
26%
No
74%

 
ATMOSPHERE
Average: 82.5%
Rating: 3.3
 
ATMOSPHERE
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
28.7%
Good
26.8%
Fair
7.5%
Poor
1.2%
N/A
35.8%
   
3.29
 
Menu variety
  Excellent
21.4%
Good
25.8%
Fair
9.3%
Poor
1.6%
N/A
41.9%
   
3.15
 
Quality of food
  Excellent
25.4%
Good
23.3%
Fair
9%
Poor
2.1%
N/A
40.2%
   
3.2

Promptness of room service delivery
  Excellent
17.2%
Good
5.5%
Fair
1.3%
Poor
1%
N/A
75%
   
3.55

Overall restaurant experience
  Excellent
27.2%
Good
24.9%
Fair
6.9%
Poor
2.2%
N/A
38.8%
   
3.26

 
Ambience
  Excellent
28.7%
Good
26.8%
Fair
7.5%
Poor
1.2%
N/A
35.8%
   
3.29
 
Menu variety
  Excellent
21.4%
Good
25.8%
Fair
9.3%
Poor
1.6%
N/A
41.9%
   
3.15
 
Quality of food
  Excellent
25.4%
Good
23.3%
Fair
9%
Poor
2.1%
N/A
40.2%
   
3.2

Promptness of room service delivery
  Excellent
17.2%
Good
5.5%
Fair
1.3%
Poor
1%
N/A
75%
   
3.55

Overall restaurant experience
  Excellent
27.2%
Good
24.9%
Fair
6.9%
Poor
2.2%
N/A
38.8%
   
3.26