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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
16.5%
Friend
24.8%
Advertisement
0.2%
Travel Agent
1.2%
Company
16.2%
Referral
15%
Other
26.1%

What was the purpose of your visit?
  Business
35.9%
Pleasure
50.2%
Group
13.9%

 
Why did you select the Inn at Great Neck?
  Advertising
1.8%
Corporate Policy
8.5%
Repeat Guests
16.7%
Location
34.7%
Airport
0.1%
Referral
20.5%
Access to NYC
1.1%
Other
16.8%

 
Was this your first stay with us?
  Yes
63.2%
No
36.8%

Would you consider staying again?
  Yes
91.8%
No
8.2%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.7%
No
9.3%
   
0.91

 
How did you hear about the Inn at Great Neck?
  Internet
16.5%
Friend
24.8%
Advertisement
0.2%
Travel Agent
1.2%
Company
16.2%
Referral
15%
Other
26.1%

What was the purpose of your visit?
  Business
35.9%
Pleasure
50.2%
Group
13.9%

 
Why did you select the Inn at Great Neck?
  Advertising
1.8%
Corporate Policy
8.5%
Repeat Guests
16.7%
Location
34.7%
Airport
0.1%
Referral
20.5%
Access to NYC
1.1%
Other
16.8%

 
Was this your first stay with us?
  Yes
63.2%
No
36.8%

Would you consider staying again?
  Yes
91.8%
No
8.2%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
90.7%
No
9.3%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
73.6%
Good
20.6%
Fair
4.4%
Poor
1.5%
   
3.66

Welcome you to the Hotel by name?
  Excellent
60.4%
Good
25.8%
Fair
8.6%
Poor
5.2%
   
3.41

Respond to your need for assistance?
  Excellent
71.3%
Good
20%
Fair
5.9%
Poor
2.8%
   
3.6

Maintain professional attitude and appearance?
  Excellent
76.8%
Good
19.3%
Fair
2.8%
Poor
1.1%
   
3.72






Acknowledge you immediately with a smile?
  Excellent
73.6%
Good
20.6%
Fair
4.4%
Poor
1.5%
   
3.66

Welcome you to the Hotel by name?
  Excellent
60.4%
Good
25.8%
Fair
8.6%
Poor
5.2%
   
3.41

Respond to your need for assistance?
  Excellent
71.3%
Good
20%
Fair
5.9%
Poor
2.8%
   
3.6

Maintain professional attitude and appearance?
  Excellent
76.8%
Good
19.3%
Fair
2.8%
Poor
1.1%
   
3.72

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
76.2%
Good
20%
Fair
2.6%
Poor
1.1%
   
3.71

Overall maintenance/condition of room
  Excellent
64.8%
Good
24.8%
Fair
7.3%
Poor
3.1%
   
3.51

Overall satisfaction of guest supplies & amenities
  Excellent
67.7%
Good
24.3%
Fair
6.2%
Poor
1.8%
   
3.58

 
Overall cleanliness of room
  Excellent
76.2%
Good
20%
Fair
2.6%
Poor
1.1%
   
3.71

Overall maintenance/condition of room
  Excellent
64.8%
Good
24.8%
Fair
7.3%
Poor
3.1%
   
3.51

Overall satisfaction of guest supplies & amenities
  Excellent
67.7%
Good
24.3%
Fair
6.2%
Poor
1.8%
   
3.58
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
63.8%
Good
27.5%
Fair
6.8%
Poor
1.8%
   
3.53

Overall, how would you rate the staff?
  Excellent
72.5%
Good
21.9%
Fair
4.4%
Poor
1.2%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.6%
No
67.4%

If so, was it resolved to your satisfaction?
  Yes
68.6%
No
31.4%

 
Overall, how would you rate the hotel?
  Excellent
63.8%
Good
27.5%
Fair
6.8%
Poor
1.8%
   
3.53

Overall, how would you rate the staff?
  Excellent
72.5%
Good
21.9%
Fair
4.4%
Poor
1.2%
   
3.66

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.6%
No
67.4%

If so, was it resolved to your satisfaction?
  Yes
68.6%
No
31.4%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.7%
Good
20.3%
Fair
1.7%
Poor
1.2%
   
3.73

 
Check-In
  Excellent
77.7%
Good
18.2%
Fair
2.7%
Poor
1.4%
   
3.72

 
Check-Out
  Excellent
80.2%
Good
17.3%
Fair
1.8%
Poor
0.7%
   
3.72

Valet/Bellman
  Excellent
75.7%
Good
19.2%
Fair
3.6%
Poor
1.5%
   
3.69

Housekeeping
  Excellent
70.9%
Good
22.7%
Fair
4.3%
Poor
2.1%
   
3.62

Business Center
  Excellent
13%
Good
6.8%
Fair
2.1%
Poor
1.4%
N/A
76.8%
   
3.35

Fitness Center
  Excellent
7.9%
Good
3.6%
Fair
3.6%
Poor
4.9%
N/A
80%
   
2.73

 
Reservations
  Excellent
76.7%
Good
20.3%
Fair
1.7%
Poor
1.2%
   
3.73

 
Check-In
  Excellent
77.7%
Good
18.2%
Fair
2.7%
Poor
1.4%
   
3.72

 
Check-Out
  Excellent
80.2%
Good
17.3%
Fair
1.8%
Poor
0.7%
   
3.72

Valet/Bellman
  Excellent
75.7%
Good
19.2%
Fair
3.6%
Poor
1.5%
   
3.69

Housekeeping
  Excellent
70.9%
Good
22.7%
Fair
4.3%
Poor
2.1%
   
3.62

Business Center
  Excellent
13%
Good
6.8%
Fair
2.1%
Poor
1.4%
N/A
76.8%
   
3.35

Fitness Center
  Excellent
7.9%
Good
3.6%
Fair
3.6%
Poor
4.9%
N/A
80%
   
2.73
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
59.7%
No
40.3%

 
DVD Player
  Yes
5.6%
No
94.4%

 
Complimentary Movie
  Yes
3.9%
No
96.1%

 
Mini-bar
  Yes
9.4%
No
90.6%

Kitchenette (select rooms)
  Yes
10.2%
No
89.8%

Jacuzzi (select rooms)
  Yes
4%
No
96%

Complimentary Health Club Pass
  Yes
5.9%
No
94.1%

 
Complimentary High-Speed Internet
  Yes
59.7%
No
40.3%

 
DVD Player
  Yes
5.6%
No
94.4%

 
Complimentary Movie
  Yes
3.9%
No
96.1%

 
Mini-bar
  Yes
9.4%
No
90.6%

Kitchenette (select rooms)
  Yes
10.2%
No
89.8%

Jacuzzi (select rooms)
  Yes
4%
No
96%

Complimentary Health Club Pass
  Yes
5.9%
No
94.1%


HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
9.9%
No
90.1%

 
Breakfast
  Yes
41.9%
No
58.1%

 
Brunch
  Yes
5%
No
95%

Lunch
  Yes
5.2%
No
94.8%

Dinner
  Yes
18.4%
No
81.6%

Late Night Cocktails
  Yes
25.4%
No
74.6%

 
Room Service
  Yes
9.9%
No
90.1%

 
Breakfast
  Yes
41.9%
No
58.1%

 
Brunch
  Yes
5%
No
95%

Lunch
  Yes
5.2%
No
94.8%

Dinner
  Yes
18.4%
No
81.6%

Late Night Cocktails
  Yes
25.4%
No
74.6%

 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
28.7%
Good
28%
Fair
8.8%
Poor
1.4%
N/A
33.2%
   
3.26
 
Menu variety
  Excellent
20.6%
Good
27.5%
Fair
9.8%
Poor
1.8%
N/A
40.3%
   
3.12
 
Quality of food
  Excellent
25.5%
Good
24.1%
Fair
10%
Poor
2.5%
N/A
37.9%
   
3.17

Service Provided
  Excellent
29.9%
Good
14.1%
Fair
3.9%
Poor
1.7%
N/A
27%
   
3.46

Promptness of room service delivery
  Excellent
16.6%
Good
5.2%
Fair
1%
Poor
0.9%
N/A
76.3%
   
3.58

Overall restaurant experience
  Excellent
26.8%
Good
26.5%
Fair
7.8%
Poor
2.2%
N/A
36.7%
   
3.23

 
Ambience
  Excellent
28.7%
Good
28%
Fair
8.8%
Poor
1.4%
N/A
33.2%
   
3.26
 
Menu variety
  Excellent
20.6%
Good
27.5%
Fair
9.8%
Poor
1.8%
N/A
40.3%
   
3.12
 
Quality of food
  Excellent
25.5%
Good
24.1%
Fair
10%
Poor
2.5%
N/A
37.9%
   
3.17

Service Provided
  Excellent
29.9%
Good
14.1%
Fair
3.9%
Poor
1.7%
N/A
27%
   
3.46

Promptness of room service delivery
  Excellent
16.6%
Good
5.2%
Fair
1%
Poor
0.9%
N/A
76.3%
   
3.58

Overall restaurant experience
  Excellent
26.8%
Good
26.5%
Fair
7.8%
Poor
2.2%
N/A
36.7%
   
3.23