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STAY  
 
Average: 90%
Rating: 0.9

 

STAY  
 
Average: 90%
Rating: 0.9
 
How did you hear about the Inn at Great Neck?
  Internet
15.8%
Friend
24.7%
Advertisement
0.3%
Travel Agent
1.3%
Company
16.8%
Referral
15.4%
Other
25.7%

What was the purpose of your visit?
  Business
37.1%
Pleasure
49.2%
Group
13.7%

 
Why did you select the Inn at Great Neck?
  Advertising
1.7%
Corporate Policy
9%
Repeat Guests
16.6%
Location
34.3%
Airport
0%
Referral
20.3%
Access to NYC
1%
Other
17.1%

 
Was this your first stay with us?
  Yes
63%
No
37%

Would you consider staying again?
  Yes
92.2%
No
7.8%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91%
No
9%
   
0.91

 
How did you hear about the Inn at Great Neck?
  Internet
15.8%
Friend
24.7%
Advertisement
0.3%
Travel Agent
1.3%
Company
16.8%
Referral
15.4%
Other
25.7%

What was the purpose of your visit?
  Business
37.1%
Pleasure
49.2%
Group
13.7%

 
Why did you select the Inn at Great Neck?
  Advertising
1.7%
Corporate Policy
9%
Repeat Guests
16.6%
Location
34.3%
Airport
0%
Referral
20.3%
Access to NYC
1%
Other
17.1%

 
Was this your first stay with us?
  Yes
63%
No
37%

Would you consider staying again?
  Yes
92.2%
No
7.8%
   
0.92

Would you recommend us to a friend or
business associate?
  Yes
91%
No
9%
   
0.91

  STAFF
 
Average: 90%
Rating: 3.6
  STAFF
 
Average: 90%
Rating: 3.6





Acknowledge you immediately with a smile?
  Excellent
73.9%
Good
20.1%
Fair
4.5%
Poor
1.5%
   
3.66

Welcome you to the Hotel by name?
  Excellent
60.1%
Good
25.5%
Fair
9%
Poor
5.3%
   
3.4

Respond to your need for assistance?
  Excellent
71.2%
Good
20.1%
Fair
5.9%
Poor
2.8%
   
3.6

Maintain professional attitude and appearance?
  Excellent
76.9%
Good
18.9%
Fair
3%
Poor
1.2%
   
3.71






Acknowledge you immediately with a smile?
  Excellent
73.9%
Good
20.1%
Fair
4.5%
Poor
1.5%
   
3.66

Welcome you to the Hotel by name?
  Excellent
60.1%
Good
25.5%
Fair
9%
Poor
5.3%
   
3.4

Respond to your need for assistance?
  Excellent
71.2%
Good
20.1%
Fair
5.9%
Poor
2.8%
   
3.6

Maintain professional attitude and appearance?
  Excellent
76.9%
Good
18.9%
Fair
3%
Poor
1.2%
   
3.71

  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
  ACCOMMODATIONS
Average: 90%
Rating: 3.6
 
 
Overall cleanliness of room
  Excellent
76.9%
Good
19.4%
Fair
2.5%
Poor
1.2%
   
3.72

Overall maintenance/condition of room
  Excellent
65.5%
Good
24.5%
Fair
7%
Poor
2.9%
   
3.53

Overall satisfaction of guest supplies & amenities
  Excellent
68.5%
Good
24%
Fair
5.7%
Poor
1.8%
   
3.59

 
Overall cleanliness of room
  Excellent
76.9%
Good
19.4%
Fair
2.5%
Poor
1.2%
   
3.72

Overall maintenance/condition of room
  Excellent
65.5%
Good
24.5%
Fair
7%
Poor
2.9%
   
3.53

Overall satisfaction of guest supplies & amenities
  Excellent
68.5%
Good
24%
Fair
5.7%
Poor
1.8%
   
3.59
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
  OVERALL EXPERIENCE
Average: 90%
Rating: 3.6
 
Overall, how would you rate the hotel?
  Excellent
65%
Good
26.6%
Fair
6.5%
Poor
1.9%
   
3.55

Overall, how would you rate the staff?
  Excellent
72.7%
Good
21.3%
Fair
4.8%
Poor
1.2%
   
3.65

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.7%
No
67.3%

If so, was it resolved to your satisfaction?
  Yes
68.9%
No
31.1%

 
Overall, how would you rate the hotel?
  Excellent
65%
Good
26.6%
Fair
6.5%
Poor
1.9%
   
3.55

Overall, how would you rate the staff?
  Excellent
72.7%
Good
21.3%
Fair
4.8%
Poor
1.2%
   
3.65

Note: The following two questions do not factor into the overall average and rating above.

Did you encounter a problem that required resolution from hotel staff?
  Yes
32.7%
No
67.3%

If so, was it resolved to your satisfaction?
  Yes
68.9%
No
31.1%

  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
  SERVICES AND AMENITIES
Average: 87.5%
Rating: 3.5
 
Reservations
  Excellent
76.8%
Good
20.3%
Fair
1.7%
Poor
1.3%
   
3.73

 
Check-In
  Excellent
77.8%
Good
18%
Fair
2.8%
Poor
1.4%
   
3.72

 
Check-Out
  Excellent
80.3%
Good
17.2%
Fair
1.9%
Poor
0.6%
   
3.72

Valet/Bellman
  Excellent
75.9%
Good
18.8%
Fair
3.8%
Poor
1.6%
   
3.69

Housekeeping
  Excellent
71.5%
Good
22%
Fair
4.5%
Poor
2.1%
   
3.63

Business Center
  Excellent
13.2%
Good
7%
Fair
2%
Poor
1.5%
N/A
76.4%
   
3.35

Fitness Center
  Excellent
8%
Good
3.5%
Fair
3.8%
Poor
4.7%
N/A
80.1%
   
2.74

 
Reservations
  Excellent
76.8%
Good
20.3%
Fair
1.7%
Poor
1.3%
   
3.73

 
Check-In
  Excellent
77.8%
Good
18%
Fair
2.8%
Poor
1.4%
   
3.72

 
Check-Out
  Excellent
80.3%
Good
17.2%
Fair
1.9%
Poor
0.6%
   
3.72

Valet/Bellman
  Excellent
75.9%
Good
18.8%
Fair
3.8%
Poor
1.6%
   
3.69

Housekeeping
  Excellent
71.5%
Good
22%
Fair
4.5%
Poor
2.1%
   
3.63

Business Center
  Excellent
13.2%
Good
7%
Fair
2%
Poor
1.5%
N/A
76.4%
   
3.35

Fitness Center
  Excellent
8%
Good
3.5%
Fair
3.8%
Poor
4.7%
N/A
80.1%
   
2.74
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
  DID YOU TAKE ADVANTAGE OF ANY OF THESE AMENITIES?
 
Complimentary High-Speed Internet
  Yes
59.9%
No
40.1%

 
DVD Player
  Yes
6%
No
94%

 
Complimentary Movie
  Yes
4.1%
No
95.9%

 
Mini-bar
  Yes
9.4%
No
90.6%

Kitchenette (select rooms)
  Yes
10%
No
90%

Jacuzzi (select rooms)
  Yes
3.8%
No
96.2%

Complimentary Health Club Pass
  Yes
6.2%
No
93.8%

 
Complimentary High-Speed Internet
  Yes
59.9%
No
40.1%

 
DVD Player
  Yes
6%
No
94%

 
Complimentary Movie
  Yes
4.1%
No
95.9%

 
Mini-bar
  Yes
9.4%
No
90.6%

Kitchenette (select rooms)
  Yes
10%
No
90%

Jacuzzi (select rooms)
  Yes
3.8%
No
96.2%

Complimentary Health Club Pass
  Yes
6.2%
No
93.8%


HOTEL LOUNGE & RESTAURANT FOR

HOTEL LOUNGE & RESTAURANT FOR
 
Room Service
  Yes
9.8%
No
90.2%

 
Breakfast
  Yes
42.2%
No
57.8%

 
Brunch
  Yes
5.3%
No
94.7%

Lunch
  Yes
5.2%
No
94.8%

Dinner
  Yes
18.6%
No
81.4%

Late Night Cocktails
  Yes
25.3%
No
74.7%

 
Room Service
  Yes
9.8%
No
90.2%

 
Breakfast
  Yes
42.2%
No
57.8%

 
Brunch
  Yes
5.3%
No
94.7%

Lunch
  Yes
5.2%
No
94.8%

Dinner
  Yes
18.6%
No
81.4%

Late Night Cocktails
  Yes
25.3%
No
74.7%

 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
RESTAURANT (DINE-IN AND ROOM SERVICE)
Average: 82.5%
Rating: 3.3
 
Ambience
  Excellent
29.1%
Good
28.7%
Fair
8.5%
Poor
1.2%
N/A
32.6%
   
3.27
 
Menu variety
  Excellent
20.9%
Good
27.5%
Fair
10%
Poor
1.7%
N/A
39.8%
   
3.12
 
Quality of food
  Excellent
26.1%
Good
23.9%
Fair
10.2%
Poor
2.6%
N/A
37.2%
   
3.17

Service Provided
  Excellent
29.3%
Good
13.6%
Fair
3.8%
Poor
1.9%
N/A
25%
   
3.45

Promptness of room service delivery
  Excellent
16.6%
Good
5.2%
Fair
1%
Poor
1.1%
N/A
76.1%
   
3.57

Overall restaurant experience
  Excellent
27.5%
Good
26.3%
Fair
8.2%
Poor
2.2%
N/A
35.8%
   
3.23

 
Ambience
  Excellent
29.1%
Good
28.7%
Fair
8.5%
Poor
1.2%
N/A
32.6%
   
3.27
 
Menu variety
  Excellent
20.9%
Good
27.5%
Fair
10%
Poor
1.7%
N/A
39.8%
   
3.12
 
Quality of food
  Excellent
26.1%
Good
23.9%
Fair
10.2%
Poor
2.6%
N/A
37.2%
   
3.17

Service Provided
  Excellent
29.3%
Good
13.6%
Fair
3.8%
Poor
1.9%
N/A
25%
   
3.45

Promptness of room service delivery
  Excellent
16.6%
Good
5.2%
Fair
1%
Poor
1.1%
N/A
76.1%
   
3.57

Overall restaurant experience
  Excellent
27.5%
Good
26.3%
Fair
8.2%
Poor
2.2%
N/A
35.8%
   
3.23